Friendly and helpful customer service. Shout outs to Dalia (Hendon branch) and Mark (Shepherd’s Bush branch) who sorted me out and made sure I had everything I needed before starting my first journey... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Shockingly poor service. I booked a vehicle online on Monday, having been told that it is a 48 hour service. Today (Thursday) I have no idea where the vehicle is and when it will be ready, despite m... Leggi di più
L'azienda ha risposto
I cannot thank the team enough for their support after a very difficult situation. My car was stolen, but the team managed to locate it and quickly refitted the immobilizer to ensure it was secure... Leggi di più
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I am with Otto since 1 year. They are very good in service always very friendly. Recently i returned a car and process was very smooth and straightforward And that was because of MR Ash. He is... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Otto Car
Scritti dall'azienda
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Scritti dall'azienda
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Informazioni di contatto
192 Goldhawk Rd, W12 9NS, London, Regno Unito
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,5
Eccellente
2319 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Just had amazing customer service from…
Just had amazing customer service from Jahsiah. Thank you so much again Otto.
20 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your kind feedback, Jean.
We’re really pleased to hear you had a great experience with Jahsiah. We’ll be sure to pass your comments on to them.
We appreciate you taking the time to share this.
Never answer the phone or have enough…
Never answer the phone or have enough staff to answer the phone, I was call number 32 in the queue.
Never reply to email and like to ignore you whenever you have a problem.
AVOID OTTO CAR AT ALL COSTS!!!!
20 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Paul.
We’re sorry about the call queue you experienced. We are currently dealing with higher than usual call volumes and are carefully monitoring the service to identify how we can improve the overall experience.
In the meantime, our Community Manager has reached out to you directly and will be assisting you with your concerns.
We appreciate your patience while we work to resolve this.
Andrew is awesome
Andrew is awesome during the whole process the guy goes above and beyond to help. A true gem to Otto car and taxi rentals
17 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re really pleased to hear you had a positive experience and that the support you received made the process smooth and straightforward. It’s great to know you felt well looked after throughout.
We appreciate you taking the time to share this.
The customer experience from Vasant was…
The customer experience from Vasant was excellent, was able to address all my concerns. Thank you.
17 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience and that your concerns were addressed clearly and effectively. It’s great to know you felt supported throughout.
We really appreciate you taking the time to share this.
I had the privileged of meeting Aune
I had the privileged of meeting Aune, whom assisted me with my vehicle repair process. Such a gentleman and professional, knows his stuff,. Thank-you again Aune
17 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience and that the repair process was handled professionally and efficiently. It’s great to know you felt well supported throughout.
We appreciate you taking the time to share this.
Daniel and mo at Hendon helped me a lot…
Daniel and mo at Hendon helped me a lot happy with my new rent to buy
17 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience at our Hendon branch and that the team were able to support you and get everything sorted smoothly.
We really appreciate you taking the time to share this.
OttoCar Northfield Ealing
OttoCar Northfield Ealing has an impeccable service team. They were transparent, resolved my situation with a lot of patience, provided all necessary information, and I’m totally happy with their service.
16 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re pleased to hear you were happy with the service and that your situation was handled with transparency, patience, and clear communication throughout. It’s great to know everything was resolved to your satisfaction.
We really appreciate you taking the time to share this.
Kia sportage
Very easy process very friendly staff Caleb and Kevin who dealt with my order from the Ilford branch were brilliant very smooth handover would definitely recommend them
16 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re pleased to hear the process was smooth and that you received friendly and efficient service throughout your experience at the Ilford branch. It’s great to know the handover went well and that you would recommend us.
We really appreciate you taking the time to share this.
To all I would like to state I had a…
To all I would like to state I had a wonderfull experience from Otto car the advisor by the name of megha was excellent she addressed all my needs she was very proffesional in all my expectations all was completed precisely I'm impressed thanks megha ..cheers
16 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you had a wonderful experience and that your needs were handled professionally and efficiently throughout. It’s great to know everything was completed to your expectations.
We appreciate your kind words and your support.
Pure class
Abdul gave an exceptional service from start to finish.He was genuinely committed to ensuring the whole experience was smooth & effortless! Very clear that Customer satisfaction is at the top of his priority! Class !!! Thanks
16 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your great feedback.
We’re really pleased to hear you had a smooth and positive experience from start to finish and that the service met your expectations. Customer satisfaction is something we take seriously, and it’s great to know this came through in your experience.
We appreciate you taking the time to share this.
it was a wonderful experience to deal…
it was a wonderful experience to deal with mr Reuben. Very helpful guy resolve my issue internally. Came without any booking but he helped me with very polite and positive response.
16 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience and that your issue was resolved smoothly, even without a prior booking. It’s great to know you were supported in a helpful and professional manner.
We really appreciate you taking the time to share this.
Reason why Otto Car beats others in the market
Hi I just wanted to take some time out of a busy day to say thank you to Awele and the team at Colindale. I was due to collect my car an id7 but due to unforeseen issues the car had to stay in. Awele spoke to Jamil and between them they provided a Tesla to me to allow me to get back on the road. I know from previous experience Tesla is not always possible as courtesy car but these two made the decision which made me happy. They were both so friendly and I saw James to he was really nice. Special mention to Awele and Jamil because they showed why Otto Car is the best when compared to other rent company. Thank you so much please keep these staff in all your hubs. I do not review very often but this team live up to Otto foundation of customer is what matters. These guys treat you like family. Management at Otto please make sure you thank the Colindale team.
15 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear that your issue was handled quickly and that you were supported with a suitable temporary vehicle to keep you on the road. It’s also great to know the team made a positive impression throughout your experience.
We appreciate your kind words and will ensure your feedback is passed on to the team involved.
Risposta di Otto Car
Thanks for your feedback.
We’re sorry to hear your experience wasn’t satisfactory. Unfortunately, we don’t have enough detail from this review to properly understand what went wrong or look into it further.
Please could you email us at complaints@ottocar.co.uk with more information, and we’ll be happy to review the matter and assist you directly.
Problem solved
This was my first experience after moving from reflex to auto car on arrival on arrival I was met by Mo who is extremely helpful and try to help me with a payment problem he couldn't wasn't able to help so cold cold he called Crystal from accounts who came straight away and sorted it they're both accredited to the organisation
14 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your review.
We’re pleased to hear that your issue was resolved quickly on arrival and that our team were able to assist you with the payment issue.
We appreciate your feedback and look forward to supporting you again in the future.
Reuben he is the best
13 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are pleased to hear you had such a positive experience and that you were happy with the support you received.
We really appreciate you taking the time to share this. If you need anything further, please do not hesitate to get in touch.
had an excellent experience with Kafil Mirza
had an excellent experience with Ottocar, and I'd especially like to give a special thanks to Kafil Mirza for his outstanding support. He was professional, helpful, and always kept me updated throughout the entire process.
Kafil made everything straightforward and stress-free, taking the time to answer my questions and ensure everything was handled efficiently. His dedication to customer service really stood out.
Highly recommend Ottocar, and a big thank you again to Kafil for going above and beyond!
10 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are pleased to hear that you had an excellent experience with us and that the process was made straightforward and stress free. It is great to know you felt well supported and kept updated throughout.
We really appreciate you taking the time to share this and will pass your kind comments on to the team. If you need anything further, please do not hesitate to get in touch.
Excellent customer from Jahsiah
Hi, I just wanted ro to sst thank you to jahsiah for always giving me excellent customer. He's always my go to when I visit Otto.
At first I wanted a car with lumber support but speaking to jahsiah I don't actually need it. I'm very happy with the Skoda IV80. Thanks alot jahsiah
10 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are really pleased to hear that you consistently receive excellent customer service and that you are happy with your vehicle choice. It is great to know you felt well advised and supported throughout your visits.
We really appreciate you taking the time to share this and will pass your comments on. If you need anything further, please do not hesitate to get in touch.
I had an amazing experience today.
I had an amazing experience today.
Thank you Otto car
10 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are really pleased to hear that you had an amazing experience with us today. It is great to know everything went well.
We really appreciate you taking the time to share this and look forward to assisting you again in the future.
Hi would like to thank Kefil Mirza for…
Hi would like to thank Kefil Mirza for helping me all the way trough problems related to car, accident and rent. Really helpful and great person. He knows how to talk and help people. ☺️
10 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Imran.
We are pleased to hear that you received such helpful support throughout your car, accident and rental process. It is great to know you felt well looked after and that everything was explained and handled clearly for you.
We really appreciate you taking the time to share this and will pass your kind comments on. If you need anything further, please do not hesitate to get in touch.
Excellent service/car provided by Mr…
Excellent service/car provided by Mr Kevin Gill and Mr Caleb, well done.
9 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Ilie.
We are pleased to hear that you received excellent service and were happy with the vehicle provided. It is great to know the team were able to assist you well.
We really appreciate you taking the time to share this. If you need anything further, please do not hesitate to get in touch.
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