Orderwise Recensioni 

I’m extremely satisfied with the support I received from the OrderWise team. Owen, their Infrastructure Consultant, did a fantastic job setting up our new development and walked me through all the details. The development worked flawlessly and delivered exactly what we expected. Great service all around!

Quickly responded and fixed issue immediately.

Abbii and Michael from the Support Team are amazing! They put every effort needed to address and resolve an issue providing detailed information in their responses. We only feel reassured once a ticket is handled by either of them. Thank you!

TERRIBLE SUPPORT SERVICE
The software is good, BUT support service costs £9000 a year, you can only have 5 users to raise a ticket, meaning that people have to raise tickets on the behalf of others.
Once a ticket is raised you will be lucky to get a response in 3 days, their favourite response time is just before 5pm, ensuring that no one is in the office. The response is usually in the form of a help file, they will promptly close the ticket before you get a chance to respond.
This results in multiple tickets being raised, lost function for weeks at at time, and issues going unresolved meaning the team have to create ineffective work arounds.
0/10, would not recommend, Orderwise is without a doubt the worst company that I have to engage with during my working life.
AVOID

Spoke with Debbie Stout, very professional and logical approach, always provides the answer and solution to the problem.

Huge asset to Orderwise...

Fantastic support. Efficient as always and printer issue is fixed. Thanks Abbii

Abbii was very helpful in dealing with our issue. Contact was quick and the issue dealt with quickly which got us back working. Thank you for all your help

Hannah was super helpful and really helped me navigate through the system

I have been working with Joe C at Orderwise now on multiple projects and cannot praise him enough. Contstantly going above and beyond and ensuring the project is carried out to it's entirety.

Reasonably quick reply, clear information.

Hannah Reilly came back quickly to sort out a login issue I was having with OrderWise.

From previous experience with Hannah, I can say this is very typical of her approach to customer problems.

Top work.

Danielle helped me this week with some technical issues we have had with syncing our stock. She was incredibly efficient and even changed me up to get the matter resolved. Top-quality support and execution. 10/10

I had some problems with my OrderWise in our business, and had contacted OrderWise for support, as we needed the program operational, ASAP. Within a very short time, I was contacted by one of their support engineers, Hannah and she had a facility to even remotely connect to my work PC! My issue was resolved in around 8 minutes and everything is back to normal. Thank you Hannah for your quick support, much appreciated.

Hannah demonstrated expertise in solving technical issues promptly, ensuring minimal downtime and seamless operations. Customer support was responsive and knowledgeable, addressing concerns efficiently. Overall, the service is reliable, professional. Highly recommended!

Pointed out setting I had missed quickly and efficiently

Fast reply and helpful screenshots answered my query.

Fantastic detailed training today from Dave Hamilton. Thanks