Quick, easy, simple and smooth. But the challenges I have is: the fact you have to make multiple accounts with multiple emails just to top up more than one number. This is frustrating & an obsolete mo... Leggi di più
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Scopri cosa dicono le persone
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Leggi di più
L'azienda ha risposto
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Leggi di più
L'azienda ha risposto
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su On Top Up
Scritti dall'azienda
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Informazioni di contatto
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Regno Unito
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Nella media
3916 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Got eventually there
Got eventually there. On trying 150 online a recorded message just says not enough credit to make the call. Need to top up but does not advise how. Waste of digital effort.
9 febbraio 2026
Risposta di On Top Up
Hi Joe,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
received refund
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely something. Took less than 24 hours to get refund on route. The other time i used the website the top up came through immediately.
9 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Hi Sherry,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Risposta di On Top Up
Hi Polly Hannah,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Very easy happy
8 febbraio 2026
Risposta di On Top Up
Hi Mevindra Dawoonarain,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Scam company with hidden fees/signups
Purchased a topup in December, never received it. They added a processing fee of £1.89 and also did not disclose that by making the purchase they would now take monthly payments. Tried to login once I realised this and apparently they don't have an account that matches my email address. Found a receipt from the company from the Dec purchase and it said you can login in to amend any "auto topups" but nothing to say I signed up for that and only a receipt for my purchase of a £10 top up. Have emailed them and reported the two payments but have yet to hear back. Will report the company further payments are not stopped and pending a full refund.
15 dicembre 2025
Non scritta su invito
Risposta di On Top Up
Dear Sir / Madam,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Risposta di On Top Up
Dear Ernest Hargreaves,
Thank you for taking the time to post a review. We truly appreciate any customer feedback.
Feel free to share with us your concerns further, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Top up delay
Just needed to top up my Tesco mobile phone only to realise this company have not taken the money (£10) from my account after 18 hours its still showing as pending meaning I cannot make any calls until the £10 is with them. This is an astonishing amount of time to have to wait for a function that should be instant.
6 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Dear Mark,
Thank you for taking the time to post a review. We truly appreciate any customer feedback.
Feel free to share with us your concerns further, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Risposta di On Top Up
Dear Mark,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Simple to apply for and get the top-up
Simple to apply for and get the top-up. Would like a button to take me to an automatic top-up via my bank.
4 febbraio 2026
Risposta di On Top Up
Dear Elwe,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
excellent service
6 febbraio 2026
Risposta di On Top Up
Dear C. Underwood,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Far from simple
Far from simple. I did find the top up eventually, but only after registering an account and going onto the website. It didn't get added to my phone automatically and it didn't get sent to the phone number as requested.
Even when I found the order on the website 3 days later, the code was not available until I clicked to request it. Seems like this is done so that most people will not go through the effort and they charge for a top up they never purchase/provide.
Avoid!
4 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Dear Ian Stratford,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Mae has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
never recieved the top up i paid for
never recieved the top up i paid for
5 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Hello Graham,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Risposta di On Top Up
Dear Susan Ann Goodall,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Perfect ai like
4 febbraio 2026
Risposta di On Top Up
Dear Dorel Dirsan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy to set up
3 febbraio 2026
Risposta di On Top Up
Dear Pamela Brown,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
It was very straight forward and well…
It was very straight forward and well explained.
3 febbraio 2026
Risposta di On Top Up
Dear David Gleave,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
good to use it
3 febbraio 2026
Risposta di On Top Up
Dear James Parkinson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Risposta di On Top Up
Hi D. Murphy,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Inadvertently used this site
Inadvertently used this site. I bought £10 top up and was charged £11.89. This charge was not clear on the website. I rang to get a refund but was told they could not do this. I then got an email to say that the account I had set up included automatic top ups and those had been cancelled. I did not set up an account or opt into automatic top ups. Had I not rung in, I would have incurred automatic top ups. This company is not a scam but has some dodgy and unclear practises. Avoid it at all costs.
1 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Dear Janet Durham,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Mark has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
SCAM and fraud.
HI FOLKS.
AVOID THIS WEBSITE. TOTAL SCAM AND FRAUD. They acting impunity and rank a first in search results TOP UP.
PLEASE PAY ATTENTION! 🙏
1 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Dear Ana Levcenko,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Cathy has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
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