didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Leggi di più
L'azienda ha risposto
I didn't see anything about monthly contracts it only said five pound top up he didn't say it was for a month or anything really bit of a con really
L'azienda ha risposto
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su On Top Up
Scritti dall'azienda
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Informazioni di contatto
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Regno Unito
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Nella media
3915 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
TRICKSTERS!
I thought I was using EE websit to top up my 91 Yr old father's phone.
Cleverly disguised to look like EE official website.
I paid £35 for top up and another £6+ for admin fees.
They sent a voucher code. Despite me trying 3 times and going to an EE shop, where the staff tried 3 times, no credit went on my father's phone.
In fact, the guy in EE said it was saying the credit had already been allocated. Where?! When?! Not to my father's phone for sure.
A bunch of money stealing cowboys.
DO NOT USE!!!!!
11 aprile 2026
Non scritta su invito
Risposta di On Top Up
Hi Eunice Kimber,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Call your mobile company direct, you’ll end up calling them anyway and being charged extra. The message when paying says the credit will be sent to the phone number given, it is not, you get a voucher who you then have to call your mobile company to claim. The whole process takes way longer and there is a rip off admin charge that you needn’t pay. Would give 0 stars if that was an option.
23 aprile 2026
Non scritta su invito
Risposta di On Top Up
Dear Sue Perry,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
This company is a scram have been…
This company is a scram have been taking money from my account without my knowledge each month only used them in December 25 as emergency but taken money out each month since money not even put on my phone going to the bank as this is fraud have no transaction ID just payment from bank
23 aprile 2026
Non scritta su invito
Risposta di On Top Up
Dear Steven Pickering,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Very good experience, actually apreciate it and no neeed of any emprovement. Yours Sincwrely . MARIA NEVES
Very good experience and like it at all.
22 aprile 2026
Risposta di On Top Up
Dear Maria Ludvina Neves,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
First time I have used it very easy
22 aprile 2026
Risposta di On Top Up
Dear Carol Chapman,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Looks like a Scam company.
Looks like a Scam company.
I feel like I’ve been caught in a sales trap by mistake. I’ve had an O2 Pay-As-You-Go contract for many years. I don’t have a smartphone – I use a standard mobile phone without internet. On 19 April 2026, I simply wanted to top up my O2 tariff online as usual via their website, but the system slipped this option in, which I’ve never used before and which I have absolutely had no idea about and have no need for. I wanted to top up my PAYG tariff by £15 – they charged me £17.84 – 20% for an almost mythical service of 'processing fees' ... Now it’s caused me a real headache when trying to cancel a service I don’t even understand the point of. They’re asking me to register on their platform as well, just to cancel the mistaken payment.
I’ve used O2’s services for many years and was happy with the company because they never forced anything on customers, let alone engaged in fraud. But recently, the situation seems to have changed drastically: over the past year, I’ve had to visit their office several times to sort out various issues, including being pressured to buy a new phone. In general, the question arises: who is serving whom, and who exists for whom? IT and telephone companies around the world are creating ever more new substructures, swelling the ranks of freeloaders – sellers of air and services that nobody needs, whom we are expected to support, whilst people who work hard and create real products and real value in society are left to fend for themselves.
The money never actually arrived in my O2 phone account. I still don’t understand what I paid for.
---------------------
Reply to On Top Up: I will sue you if you do not give my money back and do not cancel that tricky subscription.
)
21 aprile 2026
Non scritta su invito
Risposta di On Top Up
Dear Natalia,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy,very helpfull
21 aprile 2026
Risposta di On Top Up
Dear Justyna Jatkowska,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Likely easy
18 aprile 2026
Risposta di On Top Up
Hi Yubiao Chen,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Risposta di On Top Up
Dear Janice Arnold,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Scam company
Scam company. They sign you up to a subscription, which is not made clear when topping up. Apparently, they also don't believe that they have to abide by the Digital Markets, Competition and Consumers Act 2024 and offer a cooling-off period. Avoid this lot like the plague!
17 aprile 2026
Non scritta su invito
Risposta di On Top Up
Dear Chris Partridge,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Beware! Unethical behaviour by this company.
I am posting this review after helping my brother with this issue. He had had unknowing been making a monthly payment to this company. Check you're not paying a top-up monthly fee you are unaware of. His bank is investigating this company. Beware!
15 aprile 2026
Non scritta su invito
Risposta di On Top Up
Hi Joni,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Quick and easy.
17 aprile 2026
Risposta di On Top Up
Hello Mrs. A.,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
10£ top up and nothing
10£ top up and nothing. They dont give money back. Money in sim balance 0£
Update: saw reply.
LIAR LIAR LIARRRRRR:)
16 aprile 2026
Non scritta su invito
Risposta di On Top Up
Dear Goda,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
When doing the top up it was not clear…
When doing the top up it was not clear on the website that it was a monthly subscription. Also ended up having to pay a £1.89 for the privilege of having the top up. Stay away from this site. Go directly to your provider for top up. I don’t know how, but I also ended up paying £9.95 for cancellation of the monthly payment.
16 aprile 2026
Non scritta su invito
Risposta di On Top Up
Dear Christine Pine,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy and straight forward.
16 aprile 2026
Risposta di On Top Up
Dear Peter Stephens,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Risposta di On Top Up
Dear Mr. B. J. McAvan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Zero stars if I could
Zero stars if I could. This site is a scam. They didn’t send my code until I chased them, and when I finally got it, it didn’t work anywhere not online, not on the phone, nothing. I even sent proof of the error and they still refused a refund, hiding behind “you received the code.” The code is worthless, the service is dodgy, and the whole thing is a con. Avoid at all costs
25 settembre 2025
Non scritta su invito
Risposta di On Top Up
Hello Ny,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs and processes as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
First time top-up, not impressed !
Fairly easy instructions to follow.
Top up was for my sons phone, 6 hours later money still not credited to his phone!!!
14 aprile 2026
Risposta di On Top Up
Hello Anne Cooke,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Beware of monthly auto top-ups
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified as I can ill afford even the relatively small payment involved. This happens to refer to a spare phone which I rarely use but keep for emergencies so I don't need these top-ups. And when I tried to unsubscribe I found it near impossible. I hope I've now managed to close my account and this way prevent any further payments but I still don't feel very comfortable.
12 aprile 2026
Non scritta su invito
Risposta di On Top Up
Hi Stephanie Russell,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
This company is so typical use them…
This company is so typical use them once and the bill you for the next month without your consent even if you cancel your account. I have been waiting now for 2 months for a refund.
1 marzo 2026
Non scritta su invito
Risposta di On Top Up
Dear Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.