Quick, easy, simple and smooth. But the challenges I have is: the fact you have to make multiple accounts with multiple emails just to top up more than one number. This is frustrating & an obsolete mo... Leggi di più
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Scopri cosa dicono le persone
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Leggi di più
L'azienda ha risposto
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Leggi di più
L'azienda ha risposto
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su On Top Up
Scritti dall'azienda
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Informazioni di contatto
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Regno Unito
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Nella media
3916 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
very easy to activate top up
17 febbraio 2026
Risposta di On Top Up
Dear Jacqueline Craig,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Risposta di On Top Up
Dear Sir,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Risposta di On Top Up
Dear Johnathan Elvis Dias,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Risposta di On Top Up
Dear Liam Sykes,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Easy to top upp
14 febbraio 2026
Risposta di On Top Up
Dear Georgi Gutev,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Risposta di On Top Up
Dear Barbara Ewings,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Very easy top up.
13 febbraio 2026
Risposta di On Top Up
Dear Moniczka Jaszkowiak,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Just very easy to use........
13 febbraio 2026
Risposta di On Top Up
Dear Glenn Riley,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Risposta di On Top Up
Dear Kunle Collins Adewale,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Disagusted…
I an well into my 80s not particularly tech.savvy and have just bought a pay as you go phone for the first time, and decided to use" on top up " for a first top up.What a huge mistake. I was not aware nor, told that this was a contract and in a months time I would be billed again for a similar amount. Fuming I decided to rase this with them to no avail, so I cancelled
this contract. which has cost me some more money This I can do without . I feel that this company is a scam and people should boycott it. For the sum of some £28 it is not financially worth going to the small claims courts to plead my case. I feel betrayed and disgusted by this so called company,and I shall think twice before this can happen again.
12 febbraio 2026
Non scritta su invito
Risposta di On Top Up
Dear Ian Haskey,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We will contact you via email with further assistance.
You can also reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Risposta di On Top Up
Dear Guy Chalmers,
We are sorry to hear that your experience with us has been difficult. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Good service
11 febbraio 2026
Risposta di On Top Up
Hi Sukhdeep Singh,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Risposta di On Top Up
Dear Michelle Carslake,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Still nothing top up
11 febbraio 2026
Risposta di On Top Up
Dear Piotr Szeliga,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Don’t use
Most complicated system was charged almost £2 for a £10 top up for EE phone for my elderly father .
Email didn’t arrive with pin , (thought it would go straight onto the mobile phone number I requested )
3 days later with no credit added , notice a monthly subscription had been set up with my bank .Reported it to bank .
Contacted company via email who gave a very complicated explanation of how to get the credit, I gave up and wrote my £12 off !! Don’t use
29 gennaio 2026
Non scritta su invito
Risposta di On Top Up
Hi Lisa,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Pretty easy to use
10 febbraio 2026
Risposta di On Top Up
Hi August,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Risposta di On Top Up
Dear Mr. Merhawi K. Anday,
Thank you for taking the time to post a review.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Clear and simple directions
10 febbraio 2026
Risposta di On Top Up
Hi Roger Heath,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Risposta di On Top Up
Hi Peter Evans,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Risposta di On Top Up
Hi Marsha Butterfield,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
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