Ontario Smart Energy Recensioni 

141
TrustScore 3.5 su 5

3,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Rebates promised by employee never materialized. Equipment installed that was not needed. Eg removed my perfectly good a/c and replaced it with theirs before I was to install a heatpump that comes w... Leggi di più

Valutata 5 stelle su 5

Went through the whole process and got a new heat pump installed. My gas bill got completely eliminated, and the monthly cost associated with paying off the heat pump is less than I was paying for my... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I was not provided with what my protection plan included in writing. Find cost extreme for new equipment, when installation was waived. Other HVAC contractor quoted that I over paid by approximate... Leggi di più

Valutata 5 stelle su 5

Richie, Sherman and Merih. Such handsome gentleman. They were fantastic. They installed a heat pump beautifully in my house, kind, respectful, and very very knowledgable. They answered every single qu... Leggi di più

Dettagli dell'azienda

  1. Azienda di domotica
  2. Ditta specializzata in impianti di condizionamento
  3. Azienda specializzata in energia solare

Scritti dall'azienda

Ontario Smart Energy offers a range of programs to help homeowners make their homes more comfortable, sustainable, and affordable. From financing and rental options for energy-efficient HVAC units to custom home improvement services, our team is dedicated to helping you save on up-front costs, electricity bills, and natural gas expenses. Our programs are designed to significantly reduce carbon emissions for each household in Ontario, making it easier for you to contribute to a healthier planet. If you're ready to discover the benefits of energy-efficient living, contact Ontario Smart Energy today.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

141 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(141)

20 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Scam Alert

There is no rebate after a year long wait, they increased my interest from 3.99% to 13% and they're telling me they will compensate me by giving me $2000 over a period of 36 months. This company is scam.

20 novembre 2024
Non scritta su invito
Valutata 2 stelle su 5

You need to be very careful Do not…

You need to be very careful Do not allow them to install next day as that will negate the 10 day window for canceling
Rebate covered less than half of what we paid.
On top of that we just received notice that just went up to 12% from 4
We are lucky I can take money out of gics to pay the finance company off.
I feel sorry for any seniors who are not able to do that

16 novembre 2024
Non scritta su invito
Logo di Ontario Smart Energy

Risposta di Ontario Smart Energy

Hi Peter,

Thank you for taking the time to share your experience. We understand your concerns and want to take a moment to clarify a few important points.

First, installing the next day does not void the 10-day cooling-off period. That period is protected under Ontario consumer protection laws and remains valid regardless of the installation timeline. You're still entitled to cancel within that window should you choose to.

Second, before any installation begins, every customer is required to complete a Third-Party Verification (TPV) call. This call outlines all terms — including that the interest rate offered is a promotional rate, and that it’s agreed to before moving forward. Nothing is finalized until you confirm during that call.

We understand that unexpected changes to financing can be frustrating, and we’re always here to clarify and support you in navigating those situations. If you’d like us to review your file and provide more context, please don’t hesitate to reach out.

You can contact us at customercare@ontariosmartenergy.com or call 1-855-961-7763.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Valutata 1 stelle su 5

This is scam

This is scam NEVER trust them.

16 gennaio 2024
Non scritta su invito
Logo di Ontario Smart Energy

Risposta di Ontario Smart Energy

Hi Shatha,

We’re sorry to hear that you feel this way. We take all feedback seriously and would like the opportunity to better understand your situation. However, we’re unable to locate your name or any record in our system based on the information provided.

If you believe there’s been a misunderstanding or if you'd like to discuss your experience further, please reach out to us directly at customercare@ontariosmartenergy.com or call 1-855-961-7763. We're here to help and want to make things right if there's a concern we can address.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Valutata 1 stelle su 5

No Rebate

OSE didn't honor their part of the deal regarding the rebate. To all customers of OSE, becarful, there will be no rebate. So, you will end up withvery expensive deal.

20 settembre 2024
Non scritta su invito
Logo di Ontario Smart Energy

Risposta di Ontario Smart Energy

Hi Faiz,

Thank you for your feedback. We’re sorry to hear that you feel this way and want to take a moment to clarify your concern.

After reviewing your file, our records show that your rebate was issued on December 11, 2024, in accordance with the program guidelines. If there’s any confusion or if you did not receive confirmation, we’d be happy to provide documentation to support this.

We understand how important transparency is when it comes to financial programs, and we’re always here to ensure you’re fully informed every step of the way.

Please feel free to reach out to us directly at customercare@ontariosmartenergy.com or call 1-855-961-7763 if you'd like us to resend your rebate details or go over anything else in your file.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Valutata 5 stelle su 5

The team from Ontario Smart Energy…

The team from Ontario Smart Energy provided a very positive experience from beginning to end. It was made clear from the start what documentation would be needed in order for the representative to make the best recommendations. The advisor, Derek, was very knowledgeable and pleasant to deal with, as were all the technicians involved in the installations of a new furnace, heat pump, and water filtration system.. I highly recommend this company for the quality of their customer service, the knowledge and responsiveness of their advisors, and the skill of their technicians. Everyone was pleasant to deal with and I appreciate the upgrade to a more energy efficient system.

13 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Home Owner

Title: Exceptional Service by Robil and Daniel

I recently had the pleasure of working with Robil and Daniel from Ontario Smart Energy for the installation of a heater pump, and I must say, the experience was exemplary. From start to finish, their service was nothing short of exceptional.

Robil and Daniel conducted themselves with the utmost professionalism throughout the installation process. Their expertise was evident from the get-go, and they approached the task with a level of precision and skill that truly impressed me.

Communication is key in any service, and Robil and Daniel excelled in this aspect. They were attentive to my questions and concerns, ensuring that I was well-informed about the procedure every step of the way. Their ability to explain complex technical details in a clear and understandable manner was particularly noteworthy.

Moreover, their understanding and accommodating attitude made the entire experience stress-free. It's evident that they prioritize customer satisfaction, and their dedication to ensuring a smooth and efficient installation was truly commendable.

Overall, I couldn't be more satisfied with the service provided by Robil and Daniel. Their professionalism, expertise, and excellent communication skills make them an invaluable asset to [Company Name]. I would highly recommend their services to anyone in need of heating solutions.

14 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Thank to Richie

Thank to Richie, Sherman and Merih for such a wonderful job you’ve done installing the heat pump and water filter in our house, very clean and neatly lined the wiring properly. Very knowledgeable and professional technicians. Thanks to Bilal Amir for the thorough explanation before signing me up.

19 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Richie, Sherman and Merih

Richie, Sherman and Merih. Such handsome gentleman. They were fantastic. They installed a heat pump beautifully in my house, kind, respectful, and very very knowledgable. They answered every single question i had! I love these guys, i definitely recommend these guys! 10/10

17 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Sales Rep Sonu Paul

Sales Rep Sonu Paul
Guided me through all process,installed Tankless and heatpump!
The technicians were very friendly and finished work in time!!
Highly recommend Ontario smart energy

1 febbraio 2024
Non scritta su invito

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