Rebates promised by employee never materialized. Equipment installed that was not needed. Eg removed my perfectly good a/c and replaced it with theirs before I was to install a heatpump that comes w... Leggi di più
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Scopri cosa dicono le persone
Went through the whole process and got a new heat pump installed. My gas bill got completely eliminated, and the monthly cost associated with paying off the heat pump is less than I was paying for my... Leggi di più
L'azienda ha risposto
I was not provided with what my protection plan included in writing. Find cost extreme for new equipment, when installation was waived. Other HVAC contractor quoted that I over paid by approximate... Leggi di più
Richie, Sherman and Merih. Such handsome gentleman. They were fantastic. They installed a heat pump beautifully in my house, kind, respectful, and very very knowledgable. They answered every single qu... Leggi di più
Dettagli dell'azienda
- Azienda di domotica
- Ditta specializzata in impianti di condizionamento
- Azienda specializzata in energia solare
Scritti dall'azienda
Ontario Smart Energy offers a range of programs to help homeowners make their homes more comfortable, sustainable, and affordable. From financing and rental options for energy-efficient HVAC units to custom home improvement services, our team is dedicated to helping you save on up-front costs, electricity bills, and natural gas expenses. Our programs are designed to significantly reduce carbon emissions for each household in Ontario, making it easier for you to contribute to a healthier planet. If you're ready to discover the benefits of energy-efficient living, contact Ontario Smart Energy today.
Informazioni di contatto
10 Kingsbridge Garden Circle, Suite 204, L5R 3K7, Mississauga, Canada
- 1-855-961-7763
- customercare@ontariosmartenergy.com
- ontariosmartenergy.com
3,4
Nella media
141 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I don't know what this is i just want…
I don't know what this is i just want whatever I can get There is nothing to review and they did nothing for me yet And there is no guarantee that I will get anything from this Why review anything now It should be when I get results Really thanks for nothing yet
28 marzo 2025
Non scritta su invito
Everything seemed above board and self…
Everything seemed above board and self explanatory
27 marzo 2025
Non scritta su invito
Excellent Service – Perfect for Seniors!
I recently had a heat pump installed and I couldn’t be happier. The team was professional, on time, and very polite. They explained everything clearly and took care of the whole process from start to finish. I started seeing cheaper bills right away!
As a senior, I really appreciated how easy they made everything for me. I didn’t have to worry about anything—they handled it all. This is the perfect service for anyone who wants a stress-free experience. Highly recommend!
1 febbraio 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Elizabeth,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new heat pump and already seeing the benefits on your energy bills.
It means a lot to us to know that our team made the process smooth and stress-free for you. We take great pride in supporting our senior community and making energy upgrades as simple and comfortable as possible — from the first conversation to final installation.
Your recommendation truly means the world to us. If you ever have any questions or need support down the road, don’t hesitate to reach out — we’re always here to help.
Wishing you continued comfort and savings,
Ontario Smart Energy
Customer Experience Team
Superb!!!
Amazing experience ! I am saving so much now that I have the pump. My advisor was excellent. I have already had follow up calls to ensure everything is going well. Best decision I have ever made!!!
27 marzo 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Michelle,
Thank you so much for your amazing review! We're thrilled to hear that you're already seeing savings and loving your new heat pump — that’s exactly what we aim for!
We’re also happy to know your advisor took great care of you and that our team has been following up to make sure everything continues to run smoothly. Your satisfaction means everything to us, and it’s wonderful to hear this was one of the best decisions you’ve made.
If you ever need anything or have questions in the future, we’re just a phone call away.
Wishing you continued comfort and savings,
Ontario Smart Energy
Customer Experience Team
The whole process with Ontario Smart…
The whole process with Ontario Smart Energy was smooth from start to finish. The team was incredibly professional right from the first consultation over the phone, They took the time to thoroughly assess my home's energy needs and got me qualified. explaining how a heat pump would work in my specific setup, and ensuring it was the right choice for me. The rebate just came like they said so I thought I’d write a review. The installation was seamless, The technicians arrived on time, were respectful of my space, and completed the job quickly and efficiently.
23 gennaio 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Elliot,
Thank you so much for taking the time to share your experience — we’re absolutely thrilled to hear everything went smoothly from start to finish!
It’s great to know that our team was able to walk you through the process thoroughly, help you qualify, and ensure the system was the right fit for your home. We’re especially happy to hear that the rebate came through just as expected — we know how important that part is!
We’ll be sure to pass along your kind words to the technicians and advisors who helped make this happen. If you ever need anything down the road, don’t hesitate to reach out.
Thanks again for trusting Ontario Smart Energy!
Warm regards,
Ontario Smart Energy
Customer Experience Team
I was very well informed through my…
I was very well informed through my experience being walked through the installation of my water heater and Heat pump.
The advisor through my assessment explained my savings and the upsides towards what I am eligible for and the change in quality of life moving forward.
Upon approval the technicians installed my equipment and guided me with knowledge as to how everything works. I was skeptical as to the savings on hydro and the rebates. Come week 4 I didn’t think I was going to be receiving the rebates, surely enough after my follow up quality call shortly after everything I was explained fell into line! Definitely recommend if your looking for support through your green transition!
15 marzo 2025
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Risposta di Ontario Smart Energy
Hi Mathieu,
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you felt well-informed throughout the entire process and that your experience — from the assessment to the installation and follow-up — lived up to expectations.
It’s completely normal to feel a bit skeptical at first, especially with big home upgrades and rebates involved, so we’re especially glad to hear everything came together just as it was explained. That peace of mind and real savings are exactly what we aim to deliver.
We appreciate your recommendation and are proud to have been part of your green transition!
All the best,
Ontario Smart Energy
Customer Experience Team
Very happy I stuck it out
Went through the whole process and got a new heat pump installed. My gas bill got completely eliminated, and the monthly cost associated with paying off the heat pump is less than I was paying for my gas bill previously. Now I'm saving money every month and I have a brand new appliance heating my home, which increases my homes resale value. I was confused at first but the team was super helpful and I'm glad I stuck in there.
4 febbraio 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Main,
Thank you so much for sharing your experience — we’re thrilled to hear how well everything worked out for you!
It’s amazing to know that your new heat pump has not only eliminated your gas bill but is now actually saving you money each month while adding value to your home. That’s exactly the kind of impact we aim to deliver.
We also really appreciate your honesty about feeling a bit confused at first — it’s a big decision, and we’re glad our team was able to guide you through it and provide the support you needed.
Thanks again for sticking with us and for your kind words. If you ever have questions or need anything in the future, we’re here for you!
Warm regards,
Ontario Smart Energy
Customer Experience Team
The Best Experience
Great experience. Received my rebates within like 3 weeks of installing the heatpump. I already got my bill and it’s showing my gas bill dropped a lot. I’m very happy and impressed with the service
1 marzo 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Marcellino,
Thank you for the great review! We’re so glad to hear you had a smooth experience and that your rebates came through quickly — that’s always a big win.
It’s awesome to know you're already seeing a noticeable drop in your gas bill too. That’s exactly the kind of result we aim to deliver, and we’re happy we could help make it happen.
If you ever have any questions or need support in the future, don’t hesitate to reach out. We appreciate you choosing Ontario Smart Energy!
All the best,
Ontario Smart Energy
Customer Experience Team
Helped a lot with my bills a heat hump saved me a lot of money very efficient.
Helped a lot with my bills
20 marzo 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Hafsah,
Thank you so much for your kind words! We’re glad to hear your heat pump is helping with your bills — that’s exactly what we love to see!
Warm regards,
Ontario Smart Energy
Customer Experience Team
what experience am I supposed to rate
what experience am I supposed to rate. Nothing happened.
27 marzo 2025
Non scritta su invito
What don't they get
What don't they get? Why do they push this pos on the people when it doesn't work? We already spoke to a representative and he lied to me. He said that the heat pump does -35 and then he said if you don't believe me I'll send you a pamphlet and when I read it, it said it can Handel -20 so he lied to me. And I have a 3600 square foot home and they won't work for the size of my home.vi am 71 and nobody is gonna pull the wool over my eyes and make me get one.
12 febbraio 2025
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Ken,
Thank you for your feedback — and we absolutely hear your frustration.
First, we want to sincerely apologize for any miscommunication that may have occurred during your conversation with our representative. We do our best to ensure that the information shared about product performance is accurate and transparent. If you were told that the heat pump functions optimally down to -35°C, that was incorrect — most high-efficiency cold climate heat pumps are rated to operate effectively down to around -20°C, depending on the make and model.
We also want to be clear that we never intend to “push” equipment on anyone — our goal is to educate homeowners on available energy-efficient options and government-supported programs. Ultimately, the decision to move forward is always up to you.
We completely understand your concerns about heating a larger home. A 3,600 square foot property requires a proper load calculation and potentially multiple zones or systems to ensure effective coverage — and we agree, a one-size-fits-all approach won’t work for every home.
Your trust matters to us, and we’d like the opportunity to make things right by reviewing your home’s specific needs and ensuring that you're getting facts — not pressure.
If you’re open to it, feel free to contact us directly at customercare@ontariosmartenergy.com or call us at 1-855-961-7763 so we can take a second look and ensure everything is clear.
Sincerely,
Ontario Smart Energy
Customer Experience Team
They absolutely scammed me
They absolutely scammed me. I have no income yet they gave me a loan. Then my electric bill went up 200.00 a month! No one wants to buy my house because I have these devices in my home and used a fraudulent company. I will be going to the better business bureau to complain.
29 agosto 2024
Non scritta su invito
Risposta di Ontario Smart Energy
Hi Christina,
We’re sorry to hear that you’re feeling this way and appreciate you taking the time to share your experience.
We want to start by addressing your concern about financing. All financing applications are processed through third-party lenders, who are responsible for conducting independent credit assessments. Ontario Smart Energy does not approve or issue loans directly. The approval decision would have been made based on the information you provided at the time of application, along with a standard Third-Party Verification (TPV) call, which confirms your understanding and consent before any work proceeds.
Regarding your energy bill increase — in most cases, energy-efficient equipment is expected to reduce energy costs. If your bill has gone up, it may be due to other home energy factors, usage patterns, or incorrect thermostat settings. We’d be happy to have a technician review your system to ensure it’s functioning optimally and configured properly.
As for the equipment affecting the sale of your home, we understand how important peace of mind is when making home upgrades. However, many homeowners and buyers view high-efficiency systems as added value, especially when installed properly and under warranty.
We want to resolve any outstanding concerns you may have. Please contact us directly at customercare@ontariosmartenergy.com or call 1-855-961-7763, and we’ll gladly review your file and help you find a path forward.
Sincerely,
Ontario Smart Energy
Customer Experience Team
Easy and simple
25 marzo 2025
Non scritta su invito
Reduce my bill this is getting to hard…for seniors
Reduce my bill this is getting to hard for seniors
25 marzo 2025
Non scritta su invito
Too early to tell
Too early to tell! I just filled out the request and will speak to someone tomorrow. If they can eliminate my gas bill that would be brilliant!
25 marzo 2025
Non scritta su invito
My gas bills are very high
My gas bills are very high, I'd like to know if I can reduce them.
24 marzo 2025
Non scritta su invito
so easy to fill up the questionnaires
so easy to fill up the questionnaires...the questions are easy to understand
24 febbraio 2025
Non scritta su invito
dont know yet depends on the results
24 marzo 2025
Non scritta su invito
Easy to navigate through the whole…
Easy to navigate through the whole process
22 marzo 2025
Non scritta su invito
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