A delay of several weeks between my online enquiry and and phonecall back from the company. In that time I had contacted HM Land registry directly and they were dealing with me. When online land re... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered copies of Title, received a phone call within 30 minutes to check if I ordered correctly. I had not, this was rectified and the documents received within 2 hours. Excellent service.
L'azienda ha risposto
Terrible posing as a government website and charging you for something you could order yourself do not order anything from them make sure you gob to the official site and don’t give this guy your mo... Leggi di più
L'azienda ha risposto
My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me. Whatever Anisha is being paid, she deserves more! H... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Informazioni di contatto
Regno Unito
- onlinelandregistry.org.uk
3,5
Nella media
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fulfilled but costly experience.
Straightforward procedure and quick response.
However very confusing pricing issues. Online pages referring to individual costs which I accepted were not reflected when I actually came to enter my card details.ie the total cost i was asked to pay bore resemblance to what I previously agreed to.
In addition I also requested and paid for a ‘hard copy’ to be posted to my home address, however a downloaded PDF copy was all I will receive.
17 aprile 2026
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Risposta di Online Land Registry
Good morning Eric,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Needed a copy of a title deed for a…
Needed a copy of a title deed for a property. Easy to search and submit the request and payment. Received the pdf document later the same day. Excellent service provided
15 aprile 2026
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Risposta di Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy process that was dealt with fast…
Easy process that was dealt with fast and efficiently
17 aprile 2026
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Risposta di Online Land Registry
Good morning Dominique,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant staff
Brilliant staff , quick service explaining everything along the way , and mindful of the 86year old needing to go through the property registration process .
Second contact today to clarify something and again brilliant service . Well done
16 aprile 2026
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Risposta di Online Land Registry
Good morning Darren,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quick and easy and gave me the…
Quick and easy and gave me the information I needed.
16 aprile 2026
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Risposta di Online Land Registry
Good morning Andrea,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
My case has been an absolute nightmare…
My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me.
Whatever Anisha is being paid, she deserves more! Hope she gets it!
I’d recommend the online land registry without hesitation.
Thanks, Ben
17 aprile 2026
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Risposta di Online Land Registry
Good afternoon Ben,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Scam
Scam – avoid this company.
I received a call from Online Land Registry while I was at work, and at the same time my solicitor was explaining my actual Land Registry process. I got confused between the two and trusted them, thinking they were connected to my solicitor. They took £88.80 from me immediately.
Within 20 minutes I realised it was not the official Land Registry and I contacted my bank to stop the payment, but even the bank refused the refund. I never received any real service from them.
I still don’t know how they got my phone number, which is very concerning.
Please be careful — do not trust them.
17 aprile 2026
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Risposta di Online Land Registry
Good morning Harshil,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
In your case, we can confirm that your order had already been received and processed before your request for a refund was made. As a result, you were not eligible for a refund in accordance with our refund policy.
Regarding your concern about how we obtained your phone number, we do not acquire personal data without consent. Any contact details used would have been provided during the enquiry or transaction process.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Kind Regards,
Sophia
Communications Officer
I did not have a positive experience …
I did not have a positive experience M. Taylor
6 aprile 2026
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Risposta di Online Land Registry
Good morning Michael,
We regret to hear about your experience.
However, we would like to confirm that your order has been fully completed, and all requested items have been processed in line with your instructions. From our side, the service has been carried out in full.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
Kind Regards,
Sophia
Communications Officer
Avoid Like the Plague!!
I have emailed Online Land Registry on several occasions, requesting a full refund of £36.00 following my cancellation of an order (within 18 minutes of placing it), when I realised during a follow-up call by a salesperson from Online Land Registry that I hadn't been dealing with the official Government Land Registry.
I am yet to receive the courtesy of a response from Online Land Registry to my emails (including the return of a completed so-called 'refund form'), nor my money back.
To add insult to injury, I have since managed to obtain the information I was seeking free of charge from the official Land Registry. Whereas Online Land Registry charged me £36.00 for it!
Regardless of what Online Land Registry's Terms and Conditions state, they are in breach of UK Consumer Legislation by failing to refund my money in full.
I can see that I am not alone, as on this platform, there are numerous similar experiences from members of the public regarding difficulties obtaining refunds or only partial refunds being issued after deductions for excessive administrative fees.
I am extremely concerned that this company is consciously misleading the general public by presenting itself in a manner that closely resembles the official Land Registry, resulting in financial detriment to unsuspecting and vulnerable people (particularly those in my situation who have suffered a bereavement and are seeking official information relating to a deceased's estate).
Finally, if Sophia (Communications) at Online Land Registry deigns to respond to this review because its on a public platform (and interestingly not respond to the emails that I have sent directly to Online Land Registry), please do not fob me off and insult my intelligence by cut and pasting the usual responses "We have already refunded you" or "Upon further investigation, unfortunately, we cannot locate an existing order for yourself...etc, etc ".
I recommend that anyone who has had, or is having similar issues with Online Land Registry, contact Citizens Advice in the first instance, as I have done. Also, try your card issuer, who may be able to refund you.
31 marzo 2026
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Risposta di Online Land Registry
Good afternoon Helen,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
Follow up phonecall as there was an issue with my application
Had a phonecall from them as there was an issue with my application and explained everything very well and explained my options
10 aprile 2026
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Risposta di Online Land Registry
Good morning Sally,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Good response in checking I had ordered…
Good response in checking I had ordered what I needed and amended the order to what I needed .
6 aprile 2026
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Risposta di Online Land Registry
Good morning Barry,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very informative though a bit rushed (…
Very informative though a bit rushed ( to fit the timeslot perhaps?).
9 aprile 2026
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Risposta di Online Land Registry
Good morning Peter,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Spoke to a lovely
Spoke to a lovely, considerate and competent young lady regarding title deeds. She could not have been more compassionate and helpful. I am sorry I did not catch her name, but if this can be traced to her, please give her this feedback.
7 aprile 2026
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Risposta di Online Land Registry
Good morning Maggy,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I thought I was dealing with Land…
I thought I was dealing with Land Registry after my husbands recent death. When I realised was a third party conveyancing company asked for the £540 to be refunded. They told me they do not refund. No 14 day cooling off period. I also had to send a postal order to Land Registry for £100, so I have been scammed out of £640. Disappointed that my visa company M&S wouldnt apply Section 75.
23 marzo 2026
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Risposta di Online Land Registry
Good morning Jean,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
I was expecting to have a record of…
I was expecting to have a record of ownership for the property. But that information is not on the register document.
Basic information and feel completely robbed of the £36.00
7 aprile 2026
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Risposta di Online Land Registry
Good morning Nadine,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Helpful advice from humans
2 aprile 2026
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Risposta di Online Land Registry
Good morning Giles,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
The process was quick and easy.
2 aprile 2026
Non scritta su invito
Risposta di Online Land Registry
Good morning Paul,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Excellent service
Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly.
Of course 25 years ago this level of service would have been the norm, but today it can only be described as outstanding
1 aprile 2026
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Risposta di Online Land Registry
Good morning Graham,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quite difficult to navigate the site to…
Quite difficult to navigate the site to obtain only what is required. Excellent advice by telephone.
31 marzo 2026
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Risposta di Online Land Registry
Good morning John,
Thank you for your wonderful 4 -star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I contacted the Online team.I spoke to…DYLAN
I contacted the Online team.I spoke to the Most Helpful
Lad his name was DYLAN. He helped me through all my Questions and advice needed to Complete my application for my Land Registry then his Property Document. That complete with the necessary Payment.
Next was the I D procedure next Thursday at 1 pm.
Well done all and Thank you
31 marzo 2026
Non scritta su invito
Risposta di Online Land Registry
Good morning Graham,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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