Bryony at iamsold was on the case throughout the process and kept us informed of both buyer and seller status almost daily. Very pleased with the service and I would say she went the extra mile. We ha... Leggi di più
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Libby Banks has been fantastic throughout the entire auction process. She kept me updated at every stage, followed up with the solicitors on my behalf, and made sure everything stayed on track. Her co... Leggi di più
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The staff at iam-sold were a delight to deal with. All were very professional and easy to contact by telephone or email. Special thanks to my original contact, Lauren McGhee through to Katie Cammack... Leggi di più
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Sold my property at auction following a bereavement. I wanted as little stress as possible. The process was straightforward ,fast and efficient. The staff including Alex Finch were all really helpf... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
iamsold is part of the iamproperty Group and was established in 2009. They are the largest residential auctioneer in the UK, offering both Tradtional and Modern Method of Auction (MMoA) in partnership with 6,500 Estate Agency branches across the UK. iamsold offers a comprehensive range of end to end auction services, meaning Estate Agents can tailor the offering to their client's circumstances and preferences.
Informazioni di contatto
6th Floor, Arden House, Regent Centre, Gosforth, NE3 3LU, Newcastle upon Tyne, Regno Unito
- 0345 646 0302
- enquiries@iam-sold.co.uk
- iamsold.co.uk
4,4
Eccellente
4662 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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The help and assistance in selling my…
The help and assistance in selling my Mothers property from Varun
21 aprile 2026
Non scritta su invito
Risposta di iamsold
Hi Simon,
Thank you for your kind feedback.
We’re really pleased to hear that Varun was able to provide helpful support during the sale of your mother’s property. We understand these situations can be sensitive, so it’s great to know you felt well assisted throughout.
We’ll be sure to pass your kind words on to him. Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Over-promised security, under-delivered in practice
We chose the “modern method of auction” through I Am Sold because it was presented as offering speed, certainty and protection for the seller, albeit at a very significant cost. Unfortunately, our experience was the opposite.
The process was heavily oversold. Deadlines that were presented as part of the structure of the method were repeatedly missed, and the transaction drifted far beyond what had been promised. When issues arose on the buyer’s side, the much-advertised security for the seller quickly disappeared.
Despite paying for what was marketed as a structured and secure process, the seller ultimately carries most of the uncertainty. The system appears to work far better for the platform than it does for the vendor.
We were also encouraged more than once to lower an already realistic offer, which rather highlights the underlying model — anyone can sell a property if they push the price down far enough.
In short, the service felt over-promised and under-delivered, particularly given the substantial fees involved. Sellers should look very carefully at what protections actually exist in practice before choosing this route.
31 marzo 2026
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was very helpful and always…
Ema tang was very helpful and always kept me updated on any progress with the house what a lovely lady she is
21 aprile 2026
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Risposta di iamsold
Hi Gerard,
Thank you so much for your lovely feedback.
We’re really pleased to hear that Ema kept you well updated throughout and made such a positive impression she really is a valued member of the team.
We’ll be sure to pass your kind words on to her. Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Bryony at iamsold was on the case…
Bryony at iamsold was on the case throughout the process and kept us informed of both buyer and seller status almost daily. Very pleased with the service and I would say she went the extra mile. We had a good seller and solicitors but iamsold provided a good central point of contact.
17 aprile 2026
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Risposta di iamsold
Hi Ben,
Thank you so much for your wonderful feedback.
We’re really pleased to hear that Bryony kept you so well informed throughout and provided consistent support across both sides of the process. That level of communication can make a real difference.
It’s great to know you felt supported with a clear central point of contact, helping everything come together smoothly alongside the other parties involved.
We’ll be sure to pass your kind words on to Bryony. Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
thank you for getting completion 17th April
Verity and her patience and persistence made it a good experience. If we had completed earlier it would have been 5 stars - however the buyers solicitor didn't allow that to happen.
17 aprile 2026
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Risposta di iamsold
Hi Sue,
Thank you for your feedback.
We’re really pleased to hear that Verity’s patience and persistence helped make your experience a positive one. That kind of dedication can make a real difference, especially when things don’t progress as quickly as hoped.
We understand delays can be frustrating, and we appreciate your understanding around the circumstances. We’ll be sure to pass your kind words on to Verity.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Risposta di iamsold
Hi Nick,
Thank you for your kind feedback.
We’re really pleased to hear you had a great interaction that’s exactly what we aim for.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Ema is a real gem
Ema is a real gem. She was so supportive throughout the whole process and she worked closely with me and my mortgage advisor to ensure things ran smoothly. She is an absolute asset to Iamsold.
20 aprile 2026
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Risposta di iamsold
Hi Cat,
Thank you so much for your lovely feedback.
We’re really pleased to hear how supportive Ema was throughout your journey and that she worked closely with you and your mortgage advisor to keep everything running smoothly.
It’s wonderful to see her described as a real asset we’ll be sure to pass your kind words on to her.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Charmayne Smith was quick to deal with…
Charmayne Smith was quick to deal with situations and was most helpful.
20 aprile 2026
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Risposta di iamsold
Hi Kevin,
Thank you for your kind feedback.
We’re really pleased to hear that Charmayne was quick to respond and so helpful throughout that kind of support makes a real difference.
We’ll be sure to pass your kind words on to her. Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
5 🌟 service overall
This was my second time purchasing from I AM SOLD. Helen who was dealing with my file was brilliant all the way through who kept me updated more than my own solicitor. 5 🌟
20 aprile 2026
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Risposta di iamsold
Hi Babar,
Thank you so much for your fantastic feedback.
We’re really pleased to hear that you chose to purchase with iamsold again that means a lot to us.
It’s great to know that Helen provided such brilliant support and kept you well informed throughout the process. We’ll be sure to pass your kind words on to her.
Thank you again for your continued trust and for choosing iamsold.
Kind Regards
Customer Experience Team
Really happy with the service from iamsold
Really happy with the service from iamsold and would recommend them. Their representatives were in regular contact throughout and Ema Tang kept us updated throughout the completion process.
17 aprile 2026
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Risposta di iamsold
Hi Christy,
Thank you so much for your kind feedback.
We’re really pleased to hear that you were happy with the service and felt well supported with regular updates throughout the process.
It’s especially great to see Ema recognised for keeping you informed during completion we’ll be sure to pass your kind words on to her.
Thank you again for your recommendation and for choosing iamsold.
Kind Regards
Customer Experience Team
An exceptionally smooth and easy…
An exceptionally smooth and easy process. All staff, from Barnaby Grantham through to Hayley Ainsworth Lay in Completions and Jonathan Brown at Medway Law were professional, friendly and engaged. Communications were clear and easy to understand and the on line process was straightforward.
17 aprile 2026
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Risposta di iamsold
Hi Jude,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the process smooth and easy from start to finish, and that the team provided such a professional and friendly experience throughout.
It’s especially great to see Barnaby, Hayley, and Jonathan recognised for their support we’ll be sure to pass your kind words on to them all.
We’re also pleased that the communication and online process felt clear and straightforward, as that’s exactly what we aim to deliver.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
A quality firm
I was kept informed and involved at all stages of the auction of the house.The team and Emma in particular,were first rate in all their efforts on my behalf
17 aprile 2026
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Risposta di iamsold
Hi Peter,
Thank you so much for your kind feedback.
We’re really pleased to hear that you felt informed and involved throughout every stage of the auction process that’s exactly what we aim to provide.
It’s especially great to see Emma recognised for her efforts we’ll be sure to pass your kind words on to her.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
positive experience using Iamsold
Very positive experience using Iamsold. The process was straightforward, communication was clear, and everything completed without issues. Thankyou to Ruth Phillips and team for your support.
17 aprile 2026
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Risposta di iamsold
Hi Deborah,
Thank you so much for your kind feedback.
We’re really pleased to hear that you had such a positive experience and found the process straightforward with clear communication throughout.
It’s great to see Ruth and the team recognised for their support we’ll be sure to pass your kind words on to them.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Friendly
Friendly, efficient & professional service. Communication was clear & frequent. Thank you Samantha & her team for your service.
17 aprile 2026
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Risposta di iamsold
Good Morning,
Thank you so much for your kind feedback.
We’re really pleased to hear that you found the service friendly, efficient, and professional, and that communication was clear and consistent throughout.
It’s lovely to see Samantha and her team recognised we’ll be sure to pass your thanks on to them.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
The staff at iam-sold were a delight.
The staff at iam-sold were a delight to deal with. All were very professional and easy to contact by telephone or email.
Special thanks to my original contact, Lauren McGhee through to Katie Cammack in the Completions department ,and also to Jamie Worton at Medway Law.
17 aprile 2026
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Risposta di iamsold
Hi Lorraine,
Thank you so much for your lovely feedback.
We’re really pleased to hear that you found the team professional and easy to contact throughout that makes such a difference to the overall experience.
It’s especially great to see Lauren, Katie, and Jamie recognised for their support at each stage of the process. We’ll be sure to pass your kind words on to them all.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Sold my property at auction following a bereavement
Sold my property at auction following a bereavement. I wanted as little stress as possible.
The process was straightforward ,fast and efficient.
The staff including Alex Finch were all really helpful and professional.
I am happy with the outcome and pleased with how easy it all was for me. Thanks.
17 aprile 2026
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Risposta di iamsold
Hi Sharon,
Thank you so much for your kind feedback.
We’re very sorry for your loss, and we’re really pleased to hear that we were able to make the process as straightforward and stress-free as possible during what must have been a difficult time.
It’s lovely to know that Alex and the team were helpful and professional throughout, and that you were happy with the outcome.
Thank you again for choosing iamsold we really appreciate it.
Kind Regards
Customer Experience Team
Very easy to auction my property and…
Very easy to auction my property and very fast. Staff are a delight to deal with and everything is really smooth
17 aprile 2026
Non scritta su invito
Risposta di iamsold
Hi Danny,
Thank you so much for your lovely feedback.
We’re really pleased to hear that you found the auction process easy and fast, and that everything ran smoothly for you. It’s great to know the team made a positive impression too.
Thank you again for choosing iamsold we really appreciate it.
Kind Regards
Customer Experience Team
Excellent all round.
Sarah Moyle was friendly, professional and incredibly efficient.
Communication was prompt and clear, and her proactive, knowledgeable approach was reassuring.
If I need to purchase a house again in the future, I won't hesitate to contact Sarah.
17 aprile 2026
Non scritta su invito
Risposta di iamsold
Hi Kay-Marie,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Sarah provided such friendly, professional, and efficient support throughout your experience. Clear communication and a proactive approach make all the difference, so it’s fantastic to see this recognised.
We’ll be sure to pass your kind words on to Sarah she’ll be thrilled to hear them.
Thank you again for choosing iamsold, and we’d be more than happy to support you again in the future.
Kind Regards
Customer Experience Team
Where to start?!
Where to start?!
I decided to put my flat up for sale via Iamsold, because they dealt with my father’s estate. However, they’ve caused me no end of stress, frustration, and have already added to my existing mental health problems because of their poor practices.
They HOUNDED me, after I made a simple enquiry. I made it clear that I would go ahead when I was ready. I also made it clear that I only want to be contacted by email due to additional schedules and mental health conflicts. This was ignored multiple times. They continued to call, without following up by email, but ignored my emails.
Eventually, after the pre-auction pack was prepared, they appointed an agent. (This is nearly 2 months ago now). However, it took me nearly 3 weeks to get an answer as to why my property wasn’t on Rightmove. I was Ignored until I called. I finally raised a complaint, and was told that this particular agent doesn’t have access to Rightmove, so a new agent needs to be appointed. I was fuming! Why would you appoint an agent without checking this? Since then, they’ve changed their mind again and appointed another 2 agents. I gave them a week to get the property on the market and today, I was told they hadn’t received any communication from the new agent. I absolutely hit the roof and said that unless they provide substantial compensation for wasting my time, and adding more financial stress and mental health worries, I will be withdrawing.
Personally, I feel they should provide compensation regardless of if I stay with them for wasting my time. This is a disgusting way to treat customers. It’s coming up to 3 months since I first signed the contract, meaning, I can leave penalty free. However, they’ve wasted my time, and put us in further financial difficulty as a result.
Stay clear and go elsewhere.
16 aprile 2026
Non scritta su invito
Risposta di iamsold
Hi Mark,
Thank you for taking the time to share your experience.
We’re very sorry to read how stressful this situation has been for you, particularly given the impact it has had on your wellbeing. This is not the experience we want any of our customers to have.
We also want to acknowledge your concerns around communication preferences, delays in getting your property to market, and the issues you’ve encountered with agent allocation we understand how frustrating this must have been, especially over such a prolonged period.
This is not reflective of the standard of service we aim to provide, and we would very much like the opportunity to review this fully and support you in resolving the situation.
As we are unable to review the full details of your case in a public forum, we would welcome the opportunity to look into this further. Please contact us directly at experience@iamproperty.com so we can investigate and respond appropriately.
Thank you again for bringing this to our attention.
Kind Regards
Customer Experience Team
Risposta di iamsold
Good Morning,
Thank you for your kind feedback.
We’re really pleased to hear that you found the team friendly and helpful, and that you were kept up to date throughout that’s exactly what we aim for.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
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