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Scopri cosa dicono le persone

Valutata 1 stelle su 5

contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... Leggi di più

Valutata 3 stelle su 5

Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Leggi di più

Valutata 5 stelle su 5

Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Leggi di più

Valutata 5 stelle su 5

Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il surf
  2. Negozio di abbigliamento activewear
  3. Negozio di abbigliamento
  4. Negozio di sci
  5. Negozio di snowboard

Scritti dall'azienda

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

1256 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Loved the jacket but it was way too…

Loved the jacket but it was way too big. Went for the recommend size from your guide I am disappointed you don't have an exchange policy as I am not willing to pay twice while waiting so long for a refund.

29 novembre 2023
Logo di O'Neill UK

Risposta di O'Neill UK

Dear Donald,

We are sorry to hear that you are not satisfied with our service.

We always appreciate receiving feedback, suggestions and ideas from our customers.

We will forward it to the appropriate department within O'Neill for future improvements.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Valutata 3 stelle su 5

Woman of the wave T.shirt …

Woman of the wave T.shirt is nice cotton fabric and fit was as expected but I can get that for a third of it's cost. The logo is poor quality print.
Delivered on time.

29 novembre 2023
Logo di O'Neill UK

Risposta di O'Neill UK

Dear,

We are sorry to hear that you are not satisfied with our service.

We always appreciate receiving feedback, suggestions and ideas from our customers.

We will forward it to the appropriate department within O'Neill for future improvements.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Valutata 1 stelle su 5

Hyperreal fire poor quality, terrible warranty experience

I bought a top of the line hyperfreak fire 5/4+ wetsuit from a retailer. I have owned a 3/2 hyperfreak in the past and am aware that with the hyperfreaks you sacrifice some warmth and durability for comfort and flexibility, but my 3/2 held up to more hours of use than the 5/4+. After a few months the wetsuit was coming apart in a few different places. The wetsuit has seen a fair amount of use, on average surfing probably more days than not over 4 months, and was well cared for out of the water, but for a thick wetsuit at this price point the durability is atrocious. One knee pad completely wore through and the coloured outer lining around the arms and under arms was starting to come away from the neoprene underneath. O'Neill refused to honour the warranty stating that 'rips, tears and accidental damage are not covered'. I would not describe any of problems I have with the suit as rips or tears, I would describe them as wear. This suit stayed away from rocks and sharp surfaces, always rinsed in cold water, dried out of the sun and care was always taken when taking the suit on and off. I am aware the O'Neill warranty states general wear is not covered, but after only 4 months I feel completely cheated by poor materials used to make an expensive wetsuit. I wouldn't not buy a thicker hyperfreak again and this experience has made me very suspicious of all O'Neill's suit's quality and their warranty processes. I can't say I would buy an O'Neill wetsuit again.

9 dicembre 2023
Non scritta su invito
Logo di O'Neill UK

Risposta di O'Neill UK

Dear,

Thank you for your message.

We are sorry to hear that you are not satisfied with our service.

We have checked your request and see that our customer service team has dealt with it in the meantime and they have been able to offer you the best solution.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Valutata 5 stelle su 5

Tie dye hoodie

Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feeling material and very comfortable on. I'd say it is a medium thickness hoodie but it keeps you warm. Ordered XL. Fits well but isn't too tight which is what I wanted.

20 novembre 2023
Valutata 1 stelle su 5
Logo di O'Neill UK

Risposta di O'Neill UK

Dear Louise,

Thank you for your message.

We are sorry to hear that you are not satisfied with your order.

Luckily, O'Neill offers a free return service for all customers who wish to return their items.

You can follow the instructions in the following link: https://support.oneill.com/hc/en-us/articles/360010515379-How-do-I-return-my-order-

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Valutata 5 stelle su 5

Wetty boots - great

Exactly what I wanted and look to be great quality at a good price. I find the sizing guides a little confusing for boots as they are labelled with US sizes, but managed to get the right size. Snug fitting and will make all the difference in autumn/early summer.

22 novembre 2023
Valutata 3 stelle su 5

Return

VVery long time to process the return

15 novembre 2023
Logo di O'Neill UK

Risposta di O'Neill UK

Dear MR SHKELZEN KAPLLANI,

Thank you for your review.

Because your return must be sent back to the Netherlands, the return period is advised at 30 days. Unfortunately, the shipment may be delayed because it also has to go through customs.
In many cases you will receive the refund earlier.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Valutata 5 stelle su 5

Aa always the quality is top

Aa always the quality is top. The only gripe I have is paying so much for the delivery (normally at that price it's 24;36 hrs but they use evri, so you'll be lucky to get it before 8 days, (if at all!)

20 novembre 2023
Valutata 1 stelle su 5

Before purchasing from O'Neill consider the following.…

Before purchasing from O'Neill consider the following.

They are easy to order from.

Returns are via their return portal with free returns.

You will have to wait the required 30 days for a refund.

Expect to chase O'Neill for your refund, oh they have no phone number.

Then if the O'Neill courier loose the returned items, expect to have to fill out a declaration of sending form which you will have to go to the ache of filling out yourself even though O'Neill have all the required information except your signature

28 novembre 2023
Non scritta su invito
Logo di O'Neill UK

Risposta di O'Neill UK

Dear Customer,

Thank you for your review.

Because your return must be sent back to the Netherlands, the return period is advised at 30 days. Unfortunately, the shipment may be delayed because it also has to go through customs.

Please note that a return shipment is at own risk.
O'Neill is not responsible for a return shipment, but is willing to investigate a missing package after receiving a completed and signed declaration form.

Kind regards,
Team O'Neill Europe B.V.

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