Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A... Leggi di più
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Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wel... Leggi di più
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... Leggi di più
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The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary. They always go out of their way to be helpful, and this has lead to us b... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Informazioni di contatto
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Regno Unito
- +44 1892 240403
4,7
Eccellente
192 recensioni
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Chris and Simona in the Tunbridge Wells…
Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A credit to Oka
18 luglio 2026
Non scritta su invito
Risposta di OKA - Tunbridge Wells
Dear Vivienne and Fiona
Thank you for your wonderful feedback. We're delighted to hear about your positive experience at our Tunbridge Wells store. We'll be sure to pass your kind words on to Simona and Chris, who will be thrilled to hear them. We're so pleased they were able to assist you in making the right choices for your lounge.
We truly appreciate your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
Thank you Simona
Simona in the Hoopers brach of Oka in Tunbridge Wells was such a great help with a recent purchase. Thank you.
10 luglio 2026
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Risposta di OKA - Tunbridge Wells
Dear Kama
Thank you for your wonderful feedback. We are thrilled to hear about your positive experience and your generous comments regarding Simona. Delivering attentive and helpful service is something we greatly value, so it is especially rewarding to receive such kind feedback.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
Chris from the Tunbridge wells store…
Chris from the Tunbridge wells store was a great help to me this week.
I called ahead and told him I was coming to buy 4 garden chairs and when I arrived, he had them waiting for me.
It was a hot day, but he happily helped me load them into the car , and then gave me a parking token .
He was very helpful and pleasant.
6 luglio 2026
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Risposta di OKA - Tunbridge Wells
Dear Charles,
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Chris at our Tunbridge Wells store.
It’s lovely to know he had everything ready for your visit and was able to help make the collection so smooth. We’ll be sure to pass your kind words on to him and the team.
Kind regards,
OKA
Stand
The staff at Hoopers did not arrange for anyone to carry the item to my car as it was not in their car park.
i did not wish to move my car as I would have lost my parking space.
The stand works very well in our hall.
24 giugno 2026
Risposta di OKA - Tunbridge Wells
Dear Customer
We appreciate your feedback regarding the assistance with your purchase and we understand your concern about moving your car and losing your parking space.
Thank you for your support and we're happy to hear the stand works well in your hall.
Kind regards
OKA
Customer service in the Tunbridge Wells…
Customer service in the Tunbridge Wells branch is first class. Lovely people and so obliging. It's a pleasure to shop there!
30 giugno 2026
Risposta di OKA - Tunbridge Wells
Dear Customer
Thank you for your generous feedback. We're delighted to hear that you had such a first-class experience in our Tunbridge Wells store, it's wonderful to know the team always make your visits such a pleasure.
We truly appreciate you taking the time to share your experience.
Best wishes
OKA
Risposta di OKA - Tunbridge Wells
Dear Ms Cooper
Thank you for your lovely review. We’re delighted to hear you received such helpful service from our team at Hoopers in Tunbridge Wells. Your kind words will be shared with the colleague who assisted you.
Kind regards,
OKA
Risposta di OKA - Tunbridge Wells
Dear Jane,
Thank you for taking the time to leave your review. We're delighted to hear that you found the team at our Tunbridge Wells store so lovely and helpful.
We'll be sure to share your kind feedback with the team, who will be pleased to know their service was appreciated.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Great Products / Great Salespeople
Great Products of extremely high quality and design ethos… excellent sales staff who are extremely helpful and accommodating
6 giugno 2026
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Risposta di OKA - Tunbridge Wells
Dear Dan,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you appreciate the quality and design of our products and that the team at our Tunbridge Wells store provided such helpful and accommodating service.
We'll be sure to share your kind feedback with the store team, who will be thrilled to know they made such a positive impression.
Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
I found the assistance I received…
I found the assistance I received second to none. Very helpful but not overbearing. Helped with colours and I will certainly be back for some more. All the assistants could not have been better. A very pleasant experience.
6 giugno 2026
Risposta di OKA - Tunbridge Wells
Dear Mr Cash
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that the team provided the care and attention needed to make your visit enjoyable.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Ive recently purchased an olive green…
Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wells suggested the chair as its not too large. It fits the space perfectly and Simona recommended the colour of the stool, the two look amazing together. Fantastic service from Simona, she’s very personable, she has an amazing eye for design and above all she gives an honest opinion. Thanks for all your help Simona and her team in Tunbridge Wells.
25 giugno 2026
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Risposta di OKA - Tunbridge Wells
Dear Janet
Thank you for your wonderful review.
We’re delighted to hear that your visit to our Tunbridge Wells store was such a positive and personal experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Simona.
We are so pleased that your new armchair and rander ceramic stool are a perfect match and fit nicely in your hall.
We truly appreciate your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
We would have given 5 stars
We would have given 5 stars as Oka as a company we had no complaints however the delivery company they use were not great and we had issues as the item we ordered was a 3 man delivery but only 2 arrived and the item in all it's packing was too wide to go through any doors (standard width) and the delivery guy's informed me they are not allowed to unpack the item unless it's inside the property but obviously it wouldn't fit through the doors so they took it away! I had booked a day off to receive it as well! A 2nd delivery date was agreed and again only 2 guys turned up, they weren't aware of having to take the items out of the packaging but were happy enough to do so and delivered and assembled the item, I have to say they did a great job but did struggle with just the 2 of them due to the weight of the item.
8 maggio 2026
Risposta di OKA - Tunbridge Wells
Dear Mr Conroy
Thank you for taking the time to share your experience.
We are sorry to read of the problems you have encountered with delivery of your order and are pleased that, on the second attempt, you received your order and we hope that you are happy with your purchase.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Excellent customer service from Nawel at Tunbridge Wells
Excellent customer service from the Tunbridge Wells store. I wanted new cushions for my lounge and with the huge selection of colour was unable to decide what would complement my lounge scheme. Nawel came to the rescue and took time to help me choose cushions in colours that complemented it pefectly.
5 giugno 2026
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Risposta di OKA - Tunbridge Wells
Dear Claire,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nawel was able to assist you and make the process feel much easier. We'll be sure to pass your kind comments on to Nawel and the Tunbridge Wells team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Delighted
Yet another great experience with Oka Tunbridge Wells. I ordered the off White Valence and arranged for it to be delivered to the store. It is excellent quality and worth the extra cost as against cheaper versions available at other outlets.. Hangs beautifully.
The delivery cost of £20 to the store was a little jarring but was offset by the quality of the product. Thanks Christian.
3 giugno 2026
Risposta di OKA - Tunbridge Wells
Dear Diana
We are absolutely delighted to hear that you are so pleased with your valance, and that Christian was able to support you so well throughout your visit.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
I have been shopping with Oka for…10 years.
I have been shopping with Oka for several years. For the last two years Simona at the Tunbridge Wells store has been helping me with my purchases. I would like to provide specific feedback on the service given by Simona.
Simona gives exceptional service. She shows genuine interest and curiosity about my interior design projects. She takes time to find out about my requirements and her in depth knowledge of Oka products mean she is able to make valuable suggestions. The shopping experience feels like a real collaboration.
Her calm and patient demeanour means I never feel pressure to buy and am always happy with my purchases. Thank you Simona.
6 giugno 2026
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Risposta di OKA - Tunbridge Wells
Dear Wendie
Thank you for your fantastic review. We are truly delighted to hear about your positive experiences at our Tunbridge Wells store, it's wonderful to know that Simona has enhanced your purchasing experience and provided the care and attention needed to make your visits enjoyable.
We really appreciate you choosing to shop with us and for your continued support.
Warm regards
OKA
Great service lovely shop
2 giugno 2026
Risposta di OKA - Tunbridge Wells
Dear Amanda
Thank you for your kind review. We’re so pleased to hear that you received such great service during your visit to our Hoopers Tunbridge Wells store.
Your feedback means a lot to us.
Kind regards
OKA
Simona was absolutely amazing to work…
Simona was absolutely amazing to work with. Professional, efficient, and incredibly responsive throughout the entire process. She made everything run smoothly, and I’m genuinely delighted with the service and support she provided. Highly recommended!”
5 giugno 2026
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Risposta di OKA - Tunbridge Wells
Dear Consumer
Thank you for sharing your fantastic review. We are delighted to hear that your experience at our Tunbridge Wells store was such a positive one, and that you felt so well supported by Simona and received exceptional service during your visits.
Thank you for choosing to shop with OKA, your recommendation means a great deal to us.
Best wishes
OKA
Thank you to all the team at OKA…
Thank you to all the team at OKA Tunbridge Wells. Simone and Ursula in particular have been so helpful with suggestions and logistics around delivery. Can’t recommend highly enough!
23 maggio 2026
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Risposta di OKA - Tunbridge Wells
Dear Nick
We are delighted to hear that your visit to our Tunbridge Wells store was such a positive experience and that Simone and Ursula provided support with both design guidance and organising delivery.
We appreciate your support and look forward to welcoming you back soon!
Best regards,
OKA
Excellent service from Simone and Chris…
Excellent service from Simone and Chris in Tunbridge Wells. Highly recommended. Thank you!
23 maggio 2026
Risposta di OKA - Tunbridge Wells
Dear Russell
We're delighted to hear that you had a positive experience with Simone and Chris in our Tunbridge Wells store, and we hope that you are happy with your item.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
Pick up charge
I think the £10 charge for picking up a cushion cover from store is absolutely ridiculous. It makes one question whether not to buy from OKA an already expensive small item.
11 maggio 2026
Risposta di OKA - Tunbridge Wells
Dear Susie,
Thank you for your review. We are sorry to read your comments regarding the Click & Collect charge applied to your order.
We recently introduced a small tiered fee to help reflect the costs associated with picking, packing, and transporting Click & Collect orders to stores, particularly in light of increased wages, employment costs, and fuel prices. We do, however, appreciate that this may not always align with expectations, particularly for smaller items.
Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Helpful staff member
Helpful staff member, Suzanne, advised and wrapped our gift
15 maggio 2026
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Risposta di OKA - Tunbridge Wells
Dear Robert
Thank for your taking the time to share your review. We are so happy to read that your enjoyed your shopping experience in our Tunbridge Wells concession, and received such friendly and helpful assistance from Suzanne. We will be sure to pass your comments to the team.
We hope to welcome you back soon.
Kind regards
OKA
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