The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The d... Leggi di più
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Scopri cosa dicono le persone
We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... Leggi di più
L'azienda ha risposto
We were given very good service from Andrea in the Guildford store. She was very attentive to our needs and helped us find the perfect coffee table. We had visited this particular store to see the ite... Leggi di più
L'azienda ha risposto
The signs all over your store say "30% Off Everything" in large letters. The tiny writing below gives exclusions, and both the items I wanted to buy turned out to be exclusions, even though one of the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Informazioni di contatto
Tunsgate Quarter, GU1 3QY, Guildford, Regno Unito
- +44 1483 906287
4,8
Eccellente
269 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful staff at Guildford even…
Very helpful staff at Guildford even after dealing with DPD hiccup!
Beautiful quality hanging acorns received today. Thank you.
8 gennaio 2025
Risposta di OKA - Guildford
Dear Customer,
Thank you for your kind review! We're so glad to hear that our team at Guildford was able to assist you despite the DPD hiccup. We're thrilled that you love the quality of your hanging acorns, and we truly appreciate your feedback. We look forward to welcoming you back soon!
Kind regards,
OKA
Risposta di OKA - Guildford
Dear Jilly,
Thank you for your kind feedback! We're so glad to hear that our staff were helpful during your visit. We always strive to provide excellent service, and we appreciate you taking the time to share your experience with us!
Kind regards,
OKA
Good customer focus
Went above and beyond with support in store. Found stock on items and stored behind till as I was able to continue looking at display set ups. Very welcoming and able to purchase a lamp on display in the store. Appreciate the effort and 1-1 focus with customer.
2 gennaio 2025
Risposta di OKA - Guildford
Dear Kirsty,
Thank you for your wonderful review! We’re so glad to hear that our team went above and beyond to assist you and provide a great experience. We truly appreciate your kind words and are happy you were able to find the perfect lamp. Your feedback means a lot to us, and we look forward to welcoming you back again soon!
Kind regards,
OKA
I just think the staff in Guildford are…
I just think the staff in Guildford are so friendly and helpful
2 gennaio 2025
Risposta di OKA - Guildford
Thank you so much for your lovely feedback! We're thrilled to hear that you had a positive experience with our Guildford team. We’ll be sure to pass along your kind words to them. We look forward to welcoming you back soon!
Kind regards,
OKA
Risposta di OKA - Guildford
Dear Catherine,
Thank you for your great review! We're so happy to hear that you’re pleased with the colour and that our team was able to assist you. We truly appreciate your feedback and look forward to welcoming you again soon!
Kind regards,
OKA
Staff Disinterest
We like the shop but unfortunately not all of the staff are interested in engaging with their customers even when purchasing goods at the till. It was not just us who found a lack of interest in selling OKA merchandise as another customer was complaining about a feeling of being invisible too.
27 dicembre 2024
Risposta di OKA - Guildford
Dear Robinia,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience in our store and the lack of engagement you felt from our staff. We always aim to provide a high level of customer service, and it's disappointing to hear that we fell short in your case. Please rest assured that we take your comments seriously and will address this with our team to ensure that all customers feel welcomed and valued.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Brilliant staff
27 dicembre 2024
Risposta di OKA - Guildford
Dear Robert,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team. We always aim to provide excellent service, and your feedback is greatly appreciated. We look forward to welcoming you back soon!
Kind regards,
OKA
Risposta di OKA - Guildford
Dear Sarah,
Thank you for your kind words! We're so pleased to hear that you had an exceptional experience with our staff. Providing great service and support is something we truly value, and we're grateful for your recognition.
We look forward to welcoming you again soon!
Kind regards,
OKA
Very professional staff
Very professional staff who had patience, knowledge and kindness.
19 dicembre 2024
Risposta di OKA - Guildford
Dear Barbara,
Thank you for your wonderful feedback! We’re so pleased to hear that our team provided you with professional service, along with patience, knowledge, and kindness. We truly appreciate your kind words and look forward to welcoming you back soon!
Best regards,
OKA
I have placed an order since August and…
I have placed an order since August and I still have received it , not even an email or curtesy call.
12 agosto 2024
Risposta di OKA - Guildford
Dear Miss Chau,
Thank you for reaching out. As mentioned by our customer service team in November, your sofa was unfortunately on backorder, with a due-in date of 21/12.
We are pleased to inform you that the new stock has been delivered into our warehouse today, and your order is currently being prepared for shipment. It will be shipped shortly, and you will receive an update with tracking information as soon as it leaves our warehouse.
We understand your frustration with the delays and apologise for the lack of communication on our part. We strive to keep our customers informed, and your feedback is valuable as we work to improve our processes.
Thank you for your patience, and please let us know if you have any further questions.
Kind regards,
OKA
Risposta di OKA - Guildford
Dear Penny,
Thank you for your kind words! We're thrilled to hear that our team was able to assist you in such a positive way. We always strive to provide helpful, knowledgeable, and friendly service to all of our customers. We truly appreciate your feedback and hope to welcome you again soon!
Kind regards,
OKA
Pleasant staff
14 dicembre 2024
Risposta di OKA - Guildford
Dear Susan,
Thank you for your feedback! We're glad to hear you had a positive experience with our staff. We appreciate your kind words and look forward to welcoming you back soon!
Kind regards,
OKA
Risposta di OKA - Guildford
Dear Mark,
Thank you for your kind review! We're delighted to hear that you found our service helpful, friendly, and efficient. We truly appreciate your feedback and look forward to assisting you again soon!
Kind regards,
OKA
I wish, I wish......
I just love looking around your store. Everything is beautifully dressed, beautifully arranged, with beautiful items for sale. It's a real treat! Staff are super helpful too. I wish, I wish, I could afford to buy nearly everything!
9 dicembre 2024
Risposta di OKA - Guildford
Thank you for your lovely feedback! We’re so glad to hear that you enjoy visiting our store and appreciate the care and detail we put into our displays and products. It’s wonderful to know our team has made you feel welcome and supported during your visits.
We hope you continue to enjoy browsing and finding inspiration—your kind words truly mean the world to us!
Kind regards,
OKA
Extremely helpful staff
Extremely helpful staff and gorgeous things to look at. All so tempting.
3 dicembre 2024
Risposta di OKA - Guildford
Dear Barbara,
Thank you for your kind words! We’re delighted to hear you found our staff so helpful and enjoyed browsing our collection. It’s always our goal to make your visit enjoyable.
We look forward to welcoming you back again soon.
Kind regards,
OKA
I won’t be buying from Oka again in a…
I won’t be buying from Oka again in a hurry!
Visited the Guildford store on the Sunday before Black Friday, bought a sofa and an ottoman which were checked and confirmed as being in stock and available for delivery in good time for Christmas.
A few days later instead of a date for delivery in December I received an email saying that this would not now take place until end of February 2025!
Called up customer services and was told that the ottoman was out of stock and not arriving till February, also told that it often happens that stock is wrong. Nothing could be done, wait or cancel!
A few days later my wife popped into the store to clarify and ask if we could take the sample in the store, was told not, as the store likes to hold stock for online purchasers to view. Odd seeing as the item has now been removed from the Oka website.
Today I visited the store and asked to speak to the manager but she refused to come and talk to me, was in a meeting so I was told.
When I said I would like to cancel the order that was not possible either, apparently to do that I have to call up customer services and do it over the phone and wait ten days for my money to be returned.
All in all, poor service and a rude manager in Guildford, what is the point of a store manager if they won’t face customers?
We won’t be shopping at Oka again, shame as have been a regular customer till now.
Oka clearly more concerned with taking money than they are delivering on money already received.
Such a shame.
4 dicembre 2024
Non scritta su invito
Risposta di OKA - Guildford
Dear John,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this must have been, and we sincerely apologise for the issues you encountered with your order.
To help us investigate and resolve this matter promptly, we’ve sent you a link via Trustpilot requesting your order details. Once you provide these details, we’ll ensure that our team contacts you directly to address your concerns and work towards a resolution.
We genuinely value your loyalty as a regular customer and regret that we’ve fallen short of your expectations.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
Best regards,
OKA
Very helpful staff at Harrogate and Guildford
I wanted to buy a lampshade but was out of stock on line. I then rang my nearest OKA store in Harrogate ( about 40 miles away) Unfortunately there weren’t any in store either. However, the sales person searched and gave me a list of stores that had it in stock. I rang Guildford store and a very helpful lady searched high and low for the shade and eventually found it. This was sent to my home address together with 2 cushions. Very helpful and I am delighted with all my purchases.
21 novembre 2024
Risposta di OKA - Guildford
Dear Susan,
Thank you for sharing your experience with us. We're so pleased to hear how helpful our teams at Harrogate and Guildford were in assisting you with your lampshade and cushions. Going the extra mile to ensure you found what you were looking for is exactly what we strive for. We're delighted that you're happy with your purchases and hope to welcome you back to OKA again soon!
Kind regards,
OKA
Risposta di OKA - Guildford
Dear Julie,
Thank you for your wonderful feedback! We’re delighted to hear that you love the product and found our staff to be so helpful. Providing great service and quality is what we strive for, and your kind words mean the world to us. We look forward to welcoming you back soon!
Kind regards,
OKA
Discount signs are misleading
The signs all over your store say "30% Off Everything" in large letters. The tiny writing below gives exclusions, and both the items I wanted to buy turned out to be exclusions, even though one of them had a 30% sign right next to it, couldn't have been closer. Don't know whether I'm very unlucky or the "Everything" is misleading. Judging by the grumbles I heard from other customers on the same point it's the latter. Please be honest and transparent with your promotions, being slippery does your brand no favours. Hoping your new Sales Director is better than the last one.
30 novembre 2024
Risposta di OKA - Guildford
Dear Steve,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with our promotional signage and understand how frustrating this must have been.
Our aim is to make our promotions as clear as possible, and we truly regret if the wording or placement of signage caused any confusion. While exclusions are always noted, we appreciate your point about the need for greater transparency to avoid disappointment.
Your comments have been shared with our marketing and sales teams.
If you have any further concerns or questions, please don’t hesitate to reach out to us directly. We hope to restore your confidence in our brand and welcome you back to enjoy a more positive experience.
Kind regards,
OKA
Great service and great lamps
Great service from the staff member who served us with two lamps, nothing was too much trouble. Many thanks. 👍
28 novembre 2024
Risposta di OKA - Guildford
Dear Peter,
Thank you for your fantastic feedback! We’re delighted to hear you received great service and are happy with your new lamps. It’s wonderful to know our team member went above and beyond to assist you. We’ll be sure to share your kind words—it will mean so much!
If there’s anything else we can help you with, please don’t hesitate to get in touch. We hope to see you again soon!
Best regards,
OKA
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