OFX - Australia Recensioni 835

We wanted to make two separate transactions, from two different accounts (one an AUD account, the other an NZD account - both with the same bank) to purchase a vehicle in the UK.
The first transaction went well. However , the second , minor transaction (approx NZD 5000), was stalled for 6 days. During this time I contacted OFX 4 times,. They always said the transfer was pending. Then when I phoned again on Day 4, they suddenly needed additional information which we promptly provided as best we could. Notably, OFX never bothered to contact us about the delay nor to ask for further info. In the end, they said couldn't guarantee that the transfer would be made within our fast shrinking payment timeframe.. By that time the money had been sitting in the OFX account for 5 days.
This delay was extraordinarily inconvenient and put us in a contractually awkward position with our UK counterpart.
And just to clarify: this is not a gripe about compliance, this is entirely about a complete lack of customer communication.

We've asked for our funds to be returned. Needless to say, we will never again deal with OFX and cannot recommend this provider to anyone who requires certainty of timeliness.

The total absence of communication on their part was beyond abysmal and is frankly inexcusable.

Great service as always, funds transferred in a timely manner much appreciated

When asking refund because money transfer being canceled its so hard to refund until 1 month still not refund yet! Dont recommend using ofx danger ⚠️ not receving the money back

Quick turnaround with the help required in resolving the issue with the application

Shocking service, misleading email messages. Incredibly slow in transferring funds.
Do not use them!

I have been dealing with OFX for a while and I experienced an excellent service! Quick response and very helpful throughout with follow up calls and emails. I want to extend a special thank you to Amy Slye and Sonja Tappin from OFX team for their outstanding support. Thank you to all.

Online function is easy and simple, clear and precise
Status nicely updated with emails advising process status.

I am very happy and very pleased
Thank you
🙏
Gerhard

Its just refreshing to know that there are still organizations & services that not only do the job they're paid to do but with professionalism, speed & efficiency. OFX is such a service, and I know I can always trust & rely on them when other major banks turn the backs on me & leave me crippled at a time when I need them most. Huge thanks to OFX yet again.

I have just experienced the most exemplary service from OFX and in particular from Sonja Tappin, a member of their Customer Service team. Sonja went above and beyond in helping me with a series of recent international transfers. She explained the process thoroughly, was clear in her explanations and an absolute pleasure to deal with. Over all my past dealings with OFX I can truly say that Sonja was the best Customer Service person I have ever dealt with. I hope I am lucky enough to deal with her again in the future.

Easy, fast - I have used OFX quite a few times and feel confident with their security. If you have questions you can talk to a person quickly

I really loved the fact that they were patient with my questions. This was my first time using the platform, and they were helpfuil.

Beautifully smooth and easy and a great rate. The speed of the transfer was incredible, excellent service.

When you’re transferring large sums of money digitally around the world, it’s super helpful and reassuring to have a human take you through the process and checks for you. Lily always has time for a note or a call and she is the reason I continue to use OFX.

I had a bit of trouble getting the money transfer to OFX confirmed. They couldn't find my reference number even though I had put it in with BPay. Finally successful but it took days and that isn't good when you need to get the money transferred quickly.
I've used them several times now and had no problems in the past.

OFX never fails to impress me with the ease of the transaction process and the speed and efficienty with which my latest, and all all previous transfers have been handled.

Many thanks

Great friendly efficient service as usual.. highly recommended

Excellent, reliable and fast service

Fast,efficient, great communication.

Sasha assisted me in setting up a limit order and guided me- despite many years of experience with OFX- to split the order into several different transactions due to having several recepients. Helpful, professional and very understanding!

Follow Up Great
Was just getting some quotes have used the service before and got a phone call from Assyl. I wasn't ready to transfer for a couple of weeks, but they followed up when i forgot. great work