Produit chinois très décevant ,24 jours pour être livré demande de retour :ils fournissent une adresse en Chine alors que leur entrepôt est au Thillay 95500 ,très gros baratin dans les échanges pa... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordering and payment were easy. But just after that, I realized I had clicked on the wrong colour. Just by replying to the confirmation of request email and explain it, I got a smooth, understanding... Leggi di più
L'azienda ha risposto
Good design with clear pictures and descriptions, affordable pricing too. The website is a little difficult to use (couldn’t easily find the product I was trying to buy after looking at a few other th... Leggi di più
L'azienda ha risposto
Good purchase Updated: trying to cancel other. Messaged two hours after placing. Been chasing. They said will cancel order but have dispatched it instead. Still asking to cancel. Not great service.... Leggi di più
L'azienda ha risposto
3,4
Nella media
124 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fuyez!
J’ai acheté un soi disant climatiseur à 80€ qui n'était en fait qu’un petit ventilateur minable.
J’ai demandé le retour et le remboursement.
Ils m’ont demandé de payer le retour en Chine:40€
En Chine pas de destinataire donc mis en dépôt.
J’ai envoyé plusieurs messages, mais ils ne veulent pas me rembourser.
Fuyez ce site!
30 agosto 2026
Non scritta su invito
Risposta di Oaksnordic
Bonjour Remy, nous sommes désolés que le produit n'ait pas correspondu à vos attentes et que votre retour se soit si mal passé. Nous souhaitons vérifier ce qui est arrivé à votre colis et à votre remboursement : écrivez-nous à contact@oaksnordic.com avec votre numéro de commande.
Risposta di Oaksnordic
Bonjour Brigitte, merci beaucoup pour votre avis ! Nous sommes ravis que votre remboursement ait été traité à votre satisfaction. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.
Inadmissible j’ai passé une commande à…
Inadmissible j’ai passé une commande à 300€ c’est arrivé de Chine au bout d’un mois le luminaire marche pas ça fait 1 mois qu’on échange des mails et me disent d’attendre! N’achetez pas dessus c’est de l’arnaque, j’engage une plainte en Hollande ainsi qu’au centre de la consommation européenne
8 settembre 2026
Non scritta su invito
Una estafa
Una estafa, un mes y 20 mensajes de aviso de llegada después aún sigo esperando por un ventilador que nunca llega. Huir.
20 agosto 2026
Non scritta su invito
Did not get the product nor the refund
Did not get the product nor the refund. SCAMMERS!!
19 agosto 2026
Non scritta su invito
Chinese dropshipper not meeting UK regs.
Wish I had looked at reviews before placing an order. A drop-shipper fulfilling orders from China, using false discounts, and not honouring UK consumer rights. I should know better but also this business model should be banned.
25 luglio 2026
Non scritta su invito
Goods are shipped from China AVOID, AVOID, AVOID!!!!
Please be aware that this company ships products to UK from China. I received items with no instructions in English and now I am being asked to pay for shipment back to China to obtain a full refund. They have offered a discount on purchase but they have not able to supply instructions in English. This has been going on for weeks now and there is no ability to speak to anyone. Order no. #OA2998 - still ongoing dispute offered 30% partial refund but I will open dispute with bank, agree with others this site should be shut down, total scammers
3 settembre 2026
Non scritta su invito
Risposta di Oaksnordic
Dear Customer,
We’re sorry to hear about the difficulties you’ve experienced with your order and the time it has taken to reach a resolution.
We’d like to look into your case personally and see how we can assist you further. Could you please provide your order number or the email address used when placing the order? This will allow us to locate your purchase, review the previous communication, and determine the best way forward.
We appreciate you bringing this to our attention and look forward to helping resolve this for you.
Kind regards,
Oaks-Nordic Team
Produit ne correspondant pas à la…
Produit ne correspondant pas à la commande passée et la politique de retour décrite est totalement mensongère. Les échanges par mail sont rédigés par l'IA et proposent 10% de remboursement...une honte ! Après plusieurs échanges, ils acceptent un remboursement de 30%....A FUIR !
30 giugno 2026
Non scritta su invito
Risposta di Oaksnordic
Dear Customer,
I’m really sorry to hear about your experience. Receiving a product that doesn’t match what you ordered is disappointing enough, and I understand how frustrating it must have been to then go through several emails just to reach a resolution.
We’d like to take a closer look at what happened with your order, including the product you received and the communication regarding your return and refund.
Could you please send us your order number or the email address you used when placing the order? This will help us find your order and review your case with the team.
We’re sorry that the process has been so frustrating for you, and we appreciate you bringing this to our attention. We’d like the opportunity to properly look into what happened.
Kind regards,
Oaks-Nordic Team
Don't order from this company its a con.
I spent £40 on a wooden item which looked great on the website, but when it arrived, it was flimsy orange stained wood absolutely nothing like the picture & badly finished.
Everything on the sight points to it being a France company based in the Netherlands but its all a front. The product comes from China. I can't send it back without paying & can't get a refund! I've emailed & done everything I can do.
The sight should be shut down its a total con.
9 luglio 2026
Non scritta su invito
Risposta di Oaksnordic
Hi there,
I’m really sorry to hear about your experience. It’s understandable that you’d be disappointed after ordering an item based on the photos shown online and receiving something that you feel looks and feels very different from what you expected. I’m also sorry to hear that you’ve already tried reaching out without getting the resolution you were hoping for.
We’d like to look into this properly, including the product you received and the concerns you raised about the return and refund process.
Could you please send us your order number or the email address you used when placing the order? This will allow us to find your order and review the details with our team.
We genuinely appreciate you bringing this to our attention, and we’re sorry that your experience has left you feeling this way. We’d like the opportunity to investigate what happened and see how we can assist you.
Kind regards,
Oaks-Nordic Team
Timadores
Timadores. Venden productos distintos de los que anuncian, por mucho más precio del que valen. Te hacen devolverlo a china y no pagan los gastos de envío aunque en su página web pone que si. NO COMPREN AQUI
My order number is #OA2508. I have been in contact with you for a month without reaching a solution; I have sent the item to your warehouse.
28 luglio 2026
Non scritta su invito
Risposta di Oaksnordic
Hi Ana,
I’m really sorry to hear about your experience. We understand how frustrating it must be to receive a product that you feel does not match the advertisement and then have concerns about the return shipping and reimbursement process.
We’d like to look into your specific case rather than make assumptions about what happened. We can review the item you received, the information provided to you about the return, and the communication you’ve had with our team.
Could you please send us your order number or the email address you used when placing the order? This will help us locate your order and have the relevant team review everything properly.
We’re sorry for the frustration this has caused and appreciate you taking the time to raise these concerns. We’d really like the opportunity to investigate your case and assist you further.
Kind regards,
Oaks-Nordic Team
Bait and switch
Bait and switch. They took over a month to deliver a product I didn't even order. I order a diatomaceous earth bath mat in one design and received a very cheap rubber mat in another design. Customer service is terrible. They will respond but won't answer your question. Now I will be filing a credit card dispute. They do not take returns
26 agosto 2026
Non scritta su invito
Risposta di Oaksnordic
Hi Lisa,
I’m really sorry to hear about what happened with your order. Waiting more than a month for a product and then receiving a completely different item from what you ordered is understandably very frustrating. We’re also sorry that your previous conversations with our customer service team did not leave you feeling that your questions were properly addressed.
We’d like to look into this personally and review what happened with the item that was sent, as well as the communication regarding your concerns and return.
Could you please send us your order number or the email address you used when placing the order? This will allow us to locate your order and investigate the situation with the relevant team.
We sincerely regret the experience you’ve had and appreciate you bringing this to our attention. We’d like the opportunity to properly review your case and see how we can assist you.
Kind regards,
Oaks-Nordic Team
Retard de livraison
Retard de livraison, pas de réponse à mon dernier mail.Mais inondée de publicités à caractère commercial, suite à ma commande.
Je déconseille fortement. A fuir !!!!!!!!
8 agosto 2026
Non scritta su invito
Risposta di Oaksnordic
Hi Christine,
I’m really sorry to hear about your experience. We understand how frustrating it must have been to deal with a delayed delivery and then not receive a response to your last email. We’re also sorry to hear that the promotional messages you received added to your frustration.
We’d like to look into what happened with your order and check the communication history with our team, as well as the emails you’ve been receiving.
Could you please send us your order number or the email address you used when placing your order? This will help us locate your order and investigate your concerns properly.
We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience. We’d really like the opportunity to review this and assist you further.
Kind regards,
Oaks-Nordic Team
Site à fuir à tout prix
Site à fuir à tout prix.
On vous vend de la camelote acheté sur temu avec un delai de livraison de plusieurs semaines et si l'article ne convient pas vous devez le renvoyer en Chine à vos frais.
Faussement professionnels ce n'est rien d'autre que du dropshipping. A éviter.
13 agosto 2026
Non scritta su invito
Risposta di Oaksnordic
Hi Sandra,
We’re genuinely sorry to hear about your experience and understand why you would be frustrated. Receiving an item that you feel was not up to the expected standard, experiencing a lengthy delivery time, and then having concerns about the return process can be very disappointing.
We’d like to take a closer look at your specific situation, including the product you received, the delivery, and the information you were given regarding the return.
Could you please send us your order number or the email address you used when placing your order? This will allow us to locate your order and review the details with our team.
We’re sorry that your experience has left you with such a negative impression. We appreciate you bringing your concerns to our attention and would like the opportunity to investigate your case properly.
Kind regards,
Oaks-Nordic Team
Lustre ventilateur
Lustre ventilateur commande #OA1895, mensonge sur la qualité du produit. Service client incompétent. Livraison et retour gratuit selon le site, mensonge pour le retour. Produit soi-disant scandinave en provenance de chine.
1 agosto 2026
Non scritta su invito
Risposta di Oaksnordic
Hello,
Thank you for taking the time to share your experience and for providing your order number. We’re genuinely sorry that the product and the information you received regarding the return process did not meet your expectations.
We understand the concerns you’ve raised, and we don’t want to leave the matter at a public response. We’ll make sure that someone from our team reviews your case and reaches out to you directly by email to discuss the situation and work toward resolving it.
We sincerely apologize for the frustration this has caused you. We hope that by having a member of our team look into your case personally, we can provide you with a much more satisfactory resolution this time.
Thank you again for bringing this to our attention.
Kind regards,
Oaks-Nordic Team
A fuir cette entreprise qui n'a d’holandais que les apparences.
Délai de livraison prévu de 5 a 7 jours qui s'est finalement établi à 28 jours.
Le colis vient de chine sans aucune notice en langue européenne avec seulement quelques feuilles imprimées en mauvais anglais.
La télécommande du plafonnier est manquante.
A fuir.
29 giugno 2026
Non scritta su invito
Risposta di Oaksnordic
Hi,
We're very sorry to hear about your experience. We understand how frustrating it must have been to experience a delay and receive an incomplete order.
Regarding the shipment from China, some of our products are dispatched directly from our manufacturing partners. However, this should not affect the completeness or quality of your order.
Could you please provide us with your order number and the email address used for your purchase so we can investigate your case and work with you toward a resolution?
We appreciate your feedback and hope to have the chance to resolve this matter for you.
Kind regards,
The Oaks Nordic Team
AVOID AVOID AVOID
No communication from them. No updates on where my order is or when I can expect it. Never anyone answering phone number. No response to my messages sent on their contact page. Appalling service and a real let down as product ordered was a gift ordered within the supposed 7-10 working days. AVOID AVOID AVOID
16 luglio 2026
Non scritta su invito
Risposta di Oaksnordic
Hi,
We’re really sorry to hear about your experience. We understand how disappointing and frustrating this must have been, especially as you ordered the item as a gift and were left waiting without clear updates.
We’d like to look into what happened and see how we can help. Could you please provide us with your order number and the email address used for your order so we can resolve this issue promptly?
We appreciate you taking the time to share your feedback and hope we can make this right.
Kind regards,
The Oaks Nordic Team
Arnaque.
Arnaque.
Commande de 2 ensembles de couverts pour 4 personnes (soit 32 couverts) le 26 Mai 2026.
Reçu seulement 8 couverts.
Depuis et ce malgré des échanges de mail, rien de constructif. Toujours une réponse vague de "nous reviendrons vers vous", mais rien. Ce n'est jamais de leur faute, il doivent attendre qu'une autre équipe leur donne les informations. Bref, toutes les excuses sont bonnes.
Aucune avancée, aucun renvoi des articles manquants.
A ce jour je mets en demeure l'entreprise et engagerai une procédure pénale si besoin ainsi qu'auprès de la banque pour récupérer l'argent dépensé dans cette arnaque.
26 maggio 2026
Non scritta su invito
Risposta di Oaksnordic
Hi,
We're very sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience you've faced.
We'd like the opportunity to investigate this matter and resolve it as quickly as possible. Could you please reply with your order number or contact our customer support team with your order details? Once we have your information, we'll review your case immediately and work toward a resolution without further delay.
Thank you for bringing this to our attention. We look forward to resolving this for you as soon as possible.
Kind regards,
The Oaks Nordic Team
Escroquerie
Belle façade, prix attractifs, mais produits chinois de mauvaise qualité. Le service client tourne en boucle avec des messages automatiques et n’accepte pas de retours.
23 giugno 2026
Non scritta su invito
Produit livré non conforme, retour impossible
Produit livré non conforme à la description (plastique au lieu de verre). Multiples échanges pour tenter d'organiser un retour contre remboursement. A fuir.
10 giugno 2026
Non scritta su invito
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