NS&I Recensioni 

Set up monthly direct debit on the website, very easy and now I can save without any reminders

Transaction went through quickly and we got confirmation that it had been received the same day.

Easy to use and navigate website, quick transaction.

Once past the slightly frustrating phone access it was very easy to setup my direct ISA with NS&I. Easy to transfer in and the communications are very reliable.

I find NS&I a reliable way of saving. There is a user interface issue though that may catch people out: when logging into the site, as the request is processed, the screen defaults to an image of the login screen. I am sure that this causes confusion and if you hit any key, I wonder if the login is cancelled and the user has to login again and the potential of being locked out of the system ? There are plenty of stories of problems getting password resets. Any good system would not have this “quirk”. I have been using computer systems for over 35 years and I can’t think of another one that does this. Hence only 3 stars.

The system persists in asking a security question which I do not have an answer for as it is not one I set.

I have to say that I think NS&I are so easy to deal with and the computer program is VERY easy.
The staff are lovely when you ring them and they explain how to set up everything

To buy more Bonds was not easy especially entering the bank details.

Absolutely shocking! Saved in a Junior bond for when son turned 18 in April.. its now July and still no money! Been told to send forms make numerous calls to be told the NSandI numbers are not right (which they gave!) Made a formal complaint but no help from anyone at all! Will never use again

Very efficient

I opted to cash out the bond I held with NS&I when it matured and the process was really easy. The money is now in my bank account.

Never had any problems with transactions with NS&I. Money always in your account B4 the date stated..

Easy to follow the app for what I needed to do

Trying to open a new account and buy some bonds. Told that I still have 16p in a residual account and that I cant access this as the account and password are no longer valid. Cant open a new one because there is the old one. Tried to ask CHAT if they can just open the new one with the 16p and I can then buy some more and change password but system just cuts you off. Hopeless. Jumping through hoops to try and invest with them 472086318

We did some technical issue online however when we called the advisor was really helpful.

I don't know if you trust you can anything that's electronic now with a I.
There is a lot of clever crooks even with in government departments.
You can have as many safe guards watching Ernie. It takes to know how Ernie's electronic system works. It will have to maintained sometimes . So how do we know that it's fair.
May be split the draw up high bond draw. Once the prizes are down to 20.000 only put the bond holdings in upto 20.000 to give lower bond holders a chance a the rich just swomp draw basically buying the raffle.
Some of lower bond would like to reinvest and become bigger bond holders. Experience of disappointment 1st of every month

It was straightforward with clear information and instructions.