Now Pet Recensioni 

Will was really helpful and quick making some updates to my policy.

Very polite, helpful and knowledgeable, a pleasure to do business with

Very helpful and answered all my questions.

Pleasant and helpful customer service

Very supportive, quick and easy to deal with

A long drawn out process to make a claim which we are still waiting to be paid after over a week of putting it in.
It’s taken 2 weeks to approve the claim and will now take about another week for it to be paid into my bank account. That’s 3 weeks in total.
The claim was for £245.11
Minus the access £99
Then they deducted everything else they say is not covered
They are actually paying me £27.83
For which they have taken 3 weeks to pay plus many phone calls chasing the claim plus filling in and sending back Two lots of claim forms.
Needless to say we will NOT be renewing the dog insurance with this company come the next renewal.
So Now Pet Insurance take note when you read this do not keep us on automatic renewal as we will look elsewhere.

Professional and helpful

Very helpfull and quick reply

James was very friendly and listened to my requirements, great service and I would definitely recommend this provider.

Robyn was friendly and able to resolve my query.

Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered.

So thankyou Ellie.

I spoke with Robyn who answered all my questions and brought me up to date with the progression of my claim.

Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one if ever I did.

Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision

Robyn, customer service lady I spoke to, she was very helpful with me problem to sort out very quickly. Very empathic easy to talk too.

Thank you

Emily was very polite, helpful and professional. She managed to organise a discount on my policy renewal very quickly and explained the price changes clearly. She was a pleasure to talk with.

George was great helping me renew my policy today. The vet practice have managed to get the claims paid promptly on my behalf.

Excellent customer service with very clear information provided

Very nice young lady who I spoke to who was very helpful

Polly was very polite and helpful, explained the process of the claim fully as ive never made one before, she was also sympathetic which was nice