Thanks Now costumer services really good, they guided me throughout the process, at the I wad told to for 10 working days. Look and behold at midnight before the 10 working days the money in my acco... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
It has been a pleasure dealing with the very helpful friendly consultants at this company. They understand you, and do their very best to explain the the answers to your questions. I highly recom... Leggi di più
Timescales for withdrawing funds from my pension pot were much longer than stipulated by the company. Each time I took my money from my pension pot which I am entitled to, my employer had to rejo... Leggi di più
L'azienda ha risposto
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fondo pensionistico
- anche in
- Azienda di gestione fondiaria
- Fornitore del regime pensionistico
- Istituto finanziario
- Servizio di investimenti
- Ufficio pensionistico
Scritti dall'azienda
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Scritti dall'azienda
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Informazioni di contatto
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Regno Unito
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Molto buono
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick and efficient service
Helpful and patient staff, quick response to phone call and satisfactory outcome.
17 ottobre 2026
Risposta di now:pensions
Hi Les,
Thanks for letting us know about your experience. I'm so pleased everything was sorted for you quickly when you contacted us.
I've passed your review to the team. They deserve to see how good they're doing.
Kind regards,
Conner
now:pensions
Very positive customer experience
Very positive customer experience , staff friendly,helpful and efficient
15 ottobre 2026
Risposta di now:pensions
Hi Jennifer,
I'm delighted to hear you had a positive experience when you contacted us and that the staff were friendly, helpful and efficient.
Thanks for taking the time out of your day to write to us.
Kind regards,
Conner
now:pensions
Very fast and corectle
22 ottobre 2026
Risposta di now:pensions
Hi Elena,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
My experience was fine just alitte…
My experience was fine just alitte frustrated with lengthy process however I was able to go on live chat which helped with being updated.
1 ottobre 2026
Risposta di now:pensions
Hi Julian,
Thank you for taking the time out of your day to let us know about your experience.
I'm sorry the process took a little longer than expected, but I'm happy to see you were fully updated when you contacted our live chat team.
Kind regards,
Conner
now:pensions
Excellent and efficient service and easy to follow process
Fast and efficient service and easy to follow website.
24 ottobre 2026
Risposta di now:pensions
Hi Peter,
Thanks for taking the time out of your day to write to us.
I'm so pleased the service was fast and efficient and the website was easy to follow.
Kind regards,
Conner
now:pensions
Withdraw money
Made a request to with draw my pension which I didn't realise was so much
21 ottobre 2026
Risposta di now:pensions
Hi Brian,
Thank you so much for your review. We’re delighted to hear you had a positive experience when making a request for your pension funds.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Getting your money from now pension is simple and representatives are respectful and help-full
All staff from
my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and beneficial. Now pension group are great trustees to join.
9 ottobre 2026
Risposta di now:pensions
Hi Adriana,
Thank you so much for letting us know of your experience. It's truly delightful that your old workplace has started using now:pensions. It's great when things work out.
I've passed your review to the team, they'll be so happy with this feedback.
Kind regards,
Conner
now:pensions
Great customer service
Great customer service. Easy instructions. Promp reply and service.
23 ottobre 2026
Risposta di now:pensions
Hi Dean,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
I got prompt assistance that I need…
I got prompt assistance that I need during my withdrawal process.
23 ottobre 2026
Risposta di now:pensions
Hi Jude,
It makes me so happy when thing work out, and I'm delighted to say this was one of them. Thank you for letting us know you got the prompt assistance when you contacted us.
I've passed your review to the team, so they can celebrate their success.
Thanks again,
Conner
now:pensions
A very nice young lady helped me to…
A very nice young lady helped me to navigate the online portal to achieve my desired goal & all done in less than 10 minutes - very happy with the whole experience thankyou !
8 ottobre 2026
Risposta di now:pensions
Hi Kevin,
Thanks for letting us know about your experience. I'm so pleased the agent you spoke with was able to sort everything out for you in less than 10 mnutes.
I've passed this review to the team, they deserve to see how good they're doing.
Kind regards,
Conner
now:pensions
Pension cash request
Clear helpful intructions guiding you through the app. Speedy process and cash request in my bank account as advised.
9 ottobre 2026
Risposta di now:pensions
Hi Carole,
I'm delighted to hear the instructions you received to claim your funds were clear and helpful. I'm also happy to hear the entire process was speedy and the money was in your account as you were advised.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
Withdrew my pension fund
Withdrew my pension fund, updated on progress all the way, speedy service.payment received in under 2 weeks.
7 ottobre 2026
Risposta di now:pensions
Hi Allan,
Thanks for writing to us. I'm so pleased you were kept up to date through the entire journey with us and that your payment was in your account within the timeframes you expected.
Kind regards,
Conner
now:pensions
Efficiency.
The communication and dispersal of information with the updated and simple system provided great efficiency and timely desired results.
21 ottobre 2026
Risposta di now:pensions
Hi Collin,
I'm so delighted everything was done efficiently and communicated effectively for you. Thanks for taking the time out of your day to write to us.
I've passed your review on to the team, they'll be so happy with this feedback.
Thanks again,
Conner
now:pensions
Great service
23 ottobre 2026
Risposta di now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Trying to get my money isn't easy!
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension to another provider. Yesterday I received the same form again. I phoned Now Pensions today and they had no log of my phone call on October 8th or of the online form being filled out. I have proof on my phone log of calling them on the 8th. Another advisor took the details again today about me having taken advice from Pension Wise. I need my money. Not impressed there was no log of my call or of the form being filled out on the 8th October. Will see if my call today and form filling gets passed on. Not impressed, worried after all the negative reviews.
23 ottobre 2026
Non scritta su invito
Risposta di now:pensions
Hi Liz,
Thanks for taking the time to write to us. I'm terribly sorry for the journey you've had when you contacted us.
I've requested a bit more information from you via email. Please reply as soon as possible so I can investigate this further for you.
Kind regards,
Conner
now:pensions
Risposta di now:pensions
Good Afternoon Yasir,
I am glad to know everything ended well for you and that you were satisfied with the support provided.
Thanks for taking the time to let us know.
Seren
now:pensions
Risposta di now:pensions
Muse, thank you for your kind words.
We’re glad we were able to help and that you were happy with the support you received.
It’s lovely to know you were pleased with the service, and we really appreciate you taking the time to leave a review.
Seren
now:pensions
A good company to have your pension…
A good company to have your pension with if needing help customer services are very friendly and helpful
22 ottobre 2026
Risposta di now:pensions
Hi Valerie,
Thank you for your lovely feedback.
We’re pleased to know you’ve had a positive experience and that our Customer Service Team has been able to support you in a friendly and helpful way.
We really appreciate you taking the time to leave a review.
Seren
now:pensions
Terrible customer service
Terrible customer service, it took more than 6 weeks to retrieve MY money from the pension. Others should beware. Even raising a complaint didn't help
3 settembre 2026
Risposta di now:pensions
Paul, we’re sorry to hear you were disappointed with the experience.
We understand that waiting for a pension payment can be frustrating, and in some cases we do need additional verification before we can complete a request.
Our team aims to make those requirements as clear as possible so the process can move forward without delay.
In this case, there was a delay because the documents we received did not include your name or address and were not certified copies, so we had to ask for further information before we could proceed with your request.
I am happy that you have now recieved your retirement funds, and our Complaints Team had guided you through this to ensure you did not experience any further delays.
Thank you,
Seren
now:pensions
Close my Pension
Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account
Very easy steps over the phone with financial advice by my side and all sorted within a week
Clear communication every step
22 ottobre 2026
Risposta di now:pensions
Paul, thanks for sharing your experience.
It’s good to hear the account closure was handled smoothly over the phone and that the whole process was straightforward.
I am also glad the communication was clear throughout and that everything was completed within the week.
The team will be happy they did a good job.
Thank you,
Seren
now:pensions
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