Lukas and Lizzie managed to pull the impossible out of the bag! My own car died unexpectedly last week leaving me completely stuck. Whilst I'd planned to move to a salary sacrifce car for my next rep... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Jake from the contracts termination team was absolutely fantastic!!! He answered all my questions and also gave the best advise, I am so grateful Jake!! Thanks for your excellent customer service, f... Leggi di più
I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment re... Leggi di più
L'azienda ha risposto
2.5 hours after reporting the breakdown the car was being collected and I was on my way home in an Uber. The only thing was them being unable to deliver a hire car on a Sunday. Taking a taxi an hour o... Leggi di più
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Dettagli dell'azienda
Informazioni su Novuna Vehicle Solutions
Scritti dall'azienda
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleInformazioni di contatto
RG14 2NU, Regno Unito
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Eccellente
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Lizzie was really helpful in answering…
Lizzie was really helpful in answering my questions to ensure I fully understood the process.
18 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Emma, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great experience dealing with Tracey at…
Great experience dealing with Tracey at Novuna. Very professional and helpful. Definitely one encounter to remember.
18 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Ian, thank you for your five star review! It's great to hear about your experience with Tracey, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very polite
Very polite, helpful and enthusiastic support during my contact to find out information on my contract. The process was very easy and straightforward
18 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Gaz, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Excellent
Excellent , I was dealt with quickly and answered my question straight away
17 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Andy, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Saffron Woodhatch was great with…
Saffron Woodhatch was great with sorting a few issues regarding a hire van for me, very efficient and rang me back with updates. Can’t fault, great service. Thank you!
17 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Callum, thank you for your five star review! It's great to hear about your experience with Saffron, we'll be sure to pass on your feedback. Best wishes, Stephen.
Today I spoke to a very nice advisor…
Today I spoke to a very nice advisor called Sam, when I called she went through security questions very professionally establishing who I was, I then asked my questions and Sam answered them confidently and I was happy with the outcome, I feel “Sam” is an asset to Novuna’s future establishing customer confidence and trust
17 settembre 2026
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Risposta di Novuna Vehicle Solutions
Thank you for your kind feedback! We're delighted to hear that Sam provided professional and confident support and helped resolve your query. We'll be sure to share your comments with her. Best wishes, Stephen.
Great experience so far…
Lukas is great and very patient with my questions. Thanks again and can’t wait for the car to be delivered later this year. All the best, Adam F
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Adam, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.
I find it myself very positive someone…
I find it myself very positive someone is always ready to help you and they are always very positive
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Very good they lady was very helpful…
Very good they lady was very helpful and patient
15 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Fast response great communication and…
Fast response great communication and excellent service
4 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Adrian, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Enquiry dealt with efficiently and Asg…
Enquiry dealt with efficiently and Asg dealt well with an inconsistent phone reception/line.
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Simon, thank you for your five star review! It's great to hear about your experience with Asg, we'll be sure to pass on your feedback. Best wishes, Stephen.
Sheila was brilliant
Sheila was brilliant! Extremely helpful and advised me on apps to download and how to use my card to charge.
15 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Luke, thank you for your five star review! It's great to hear about your experience with Sheila, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very friendly very professional
Very friendly very professional
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Henry, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Have had a conpany car through Novuna…
Have had a conpany car through Novuna for 4 years now and no issues whatsoever in dealing with them in everything from tyres, service or even glass repair. Going through the process now to get a new company car as my current lease is ending and so far the process has been smooth with great communication from their side.
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Bur, thank you for your feedback! We're delighted to hear you've received great support throughout your lease and that the process of ordering your new company car has been smooth and well communicated. We appreciate your continued trust in us. Best wishes, Stephen.
My sales manager Lizzie Long was…
My sales manager Lizzie Long was brilliant. Answered all my questions and checked all the vehicles I asked and was very prompt with replies but most importantly not pushy. Very good communication.
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Dave, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Helpful polite staff that replied…
Helpful polite staff that replied quickly to requests
16 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Abi, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
I contacted novena solution regarding a software upg4ade.
I contacted novena solution regarding a software upgrade. I spoke to Chris who was polite and informative. I mentioned that the vehicle would be due its 1st service on 1st October and he agreed that the software upgrade and service could be done on one visit. He arranged for my vehicle to serviced etc and also a courtesy car to be provided for my convenience.
15 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Ash, thank you for your feedback. We're pleased to hear Chris provided helpful support and was able to arrange your software upgrade and first service in a single visit, along with a courtesy car for your convenience. We'll be sure to pass on your kind words. Best wishes, Stephen.
Customer service
First phone call regarding vehicle recall, call handled well and car booked in, pleasant customer service experience
14 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Amanda, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Total failure to deal with my problem.
Total failure to deal with my problem.
15 settembre 2026
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Risposta di Novuna Vehicle Solutions
Hi Ron, thank you for your feedback. We're sorry to hear about your experience. A member of our team will be in touch to provide an update and discuss your concerns further. Best wishes, Stephen.
Good customer support
Good service in the ordering process - Lukasz Machelski was very helpful and took time to talk through the process, the best available deals, and how they would liaise with the existing lease company for me. It's nice to be able to talk to a named person to discuss things rather than just rely on a portal/website. Looking forward to getting my new car next year.
15 settembre 2026
Non scritta su invito
Risposta di Novuna Vehicle Solutions
Thank you for your feedback! We're pleased to hear Lukasz provided helpful guidance throughout the ordering process and that his personal support made a positive difference. We'll be sure to pass on your kind words. Best wishes, Stephen.
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