I ordered the product 3 weeks ago, it has went to San Francisco, then New York, then back to San Francisco, back to New York, and stalled there for 4 days. Still no updated delivery date. I have conta... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordering the choking rescue devices I wanted was easy on the website after I finished my research. I chose NovaCare because I wanted a device that I could use on myself if I choked and NovaCare had... Leggi di più
I'd like to start off by saying that your anti-choking devicece is truly amazing. The suction was quite impressive, and the fact that I wouldn't need assistance from somebody else to use it in case of... Leggi di più
Excellent customer service with a small issue at the start but all fine now. I haven’t had the need to use it yet thank goodness but it gives me tremendous peace of mind to know in case of choking... Leggi di più
4,5
Eccellente
83 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Was supposed to get two on received one…
Was supposed to get two on received one your company is fake not a real company. I gotta tell everybody about this company.
20 agosto 2026
Risposta di Novacareus
Hi Ronald, thank you for your feedback — and since accuracy matters to us, we'd like to respectfully set out the facts of this order for clarity.
Our records show your order was placed and paid for one (1) device, and one device was delivered to you — exactly as purchased. We have never run a buy-one-get-one-free promotion, so no second unit was ever part of your order.
Even so, when you reached out, our team chose to go above and beyond what the order required — a one-time gesture of goodwill we extended out of courtesy, not obligation.
We're a real company with thousands of verified customers, a 90-day guarantee, and every unit independently verifiable via its QR code. We understand the disappointment of a misunderstanding, but we've fulfilled your order completely and treated you fairly at every step.
If there's anything else we can reasonably help with, our door remains open.
— The NovaCare Team
Sam was so helpful
Sam was so helpful! Our package was stolen from our doorstep and they were so great helping us find a solution. We are looking forward to having the nova care in the house to give us peace of mind as our son starts solids
11 settembre 2026
Non scritta su invito
I had a question regarding the arrival…
I had a question regarding the arrival of the merchandise purchased and reached out to the company. Sam immediately got back with me and assured me that all is well and that it was on its way. Sam also assured me that if I had any more questions or needed help with anything to get in touch and it would be taken care of.
This transaction was the absolute BEST experience with any customer service representative. I recommend this company and will continue to purchase as needed with no hesitation.
Thank you, Sam, you are the BEST!!
12 settembre 2026
Non scritta su invito
I did research on a lot of different…
I did research on a lot of different self choking mechanisms on the market. Out of all the other products, to me, this was the best one. I had to contact customer service only because the order was taking a little too long to get delivered. Not only did I get customer service, but I got customer service directly from the founder, Mr. Chester. He gave me quick responses and made sure that the product was in my hand in a matter of days! Not only am I very pleased with the product, but I am also tremendously impressed that the founder of the company took control and made sure that I received what I purchased! You don’t find many companies like that! I will give this product and company 10 stars if I had the chance to do so, but since I only have five stars to choose from, they are totally getting the five stars! I do not regret purchasing this product. I am glad I made the purchase and such a great company you want to go with! I hope I never have to use this product, but it gives you a good feeling knowing that if you do need this product, you have it!
11 settembre 2026
Non scritta su invito
Risposta di Novacareus
Michele, this genuinely made my day — thank you 💙
When your order was delayed, I couldn't just let it sit. I kept thinking there's a family on the other end trusting us to help keep them safe, and that's not something I'll ever take lightly. Stepping in personally wasn't going out of my way — it's simply how we do things here.
You said it perfectly: the hope is you never need it, but the peace of mind of knowing it's there is the whole point. That's exactly why I built NovaCare.
Thank you for doing your research, for trusting us, and for taking the time to share this. You're part of the family now — and if you ever need anything, you know where to find me. 🙏
— Chester, Founder of NovaCare
I had a question that had not been…
I had a question that had not been answered, and Chester the founder of the company, took the initiative to email me and answer the question. That type of customer service is FANTASTIC AND UNHEARD-OF!!!
11 settembre 2026
Non scritta su invito
Risposta di Novacareus
Rick and Ann, thank you both so much 💙
That question mattered, and it didn't feel right leaving it unanswered — so reaching out personally was simply the right thing to do, not anything out of the ordinary for us. Looking after the people who trust us is the whole job.
We're so glad we could help, and we're grateful you took the time to share this. You're part of the NovaCare family now — anything you ever need, we're right here 🙏
— Chester, Founder of NovaCare
Excellent construction very easy to use
20 agosto 2026
Risposta di Novacareus
Thank you so much, William! 💙 "Easy to use" is exactly what we designed for — because in a real emergency, simple is what saves lives. So glad it gives you peace of mind, and thank you for taking the time to share this.
— The NovaCare Team
Risposta di Novacareus
Thank you, Lionel! 💙 You said it perfectly — it's all about being ready before the unexpected happens, so you never have to wish you'd had it. We're grateful to have you in the NovaCare family, and hope you never need it but always have it.
— The NovaCare Team
Me llegó hoy...
Me llegó hoy, rapido, atencion de 10, un producto que tendríamos que tener en casa todos, salvan vidas y eso dice mucho.
10 settembre 2026
Non scritta su invito
Risposta di Novacareus
¡Muchísimas gracias, Luighy! 💙 Tus palabras significan todo para nosotros. Tienes toda la razón — es un producto que ojalá nunca tengas que usar, pero que da una tranquilidad enorme saber que está en casa por si acaso.
Nos alegra que llegara rápido y que la atención estuviera a la altura. ¡Bienvenido a la familia NovaCare! Aquí estamos para lo que necesites. 🙏
— El equipo de NovaCare
Ships from Hangzhou, CHINA
I reached out to customer service once my item shipped and I noticed the package was coming from CHINA. I got a response from someone claiming to be the ceo. He asked me why I would think the product was coming from China, told me I’m the only person who’s ever asked and then proceeded to completely gaslight me, attempting to tell me all about the company he started from the ground up. I replied that I asked because I was able to track the package by a simple internet search, not a private investigator. When my package arrived, yup from China, I took a picture of the shipping label and included it in an email response. He replied that he wasn’t going to argue with me. !!!??? But that he was refunding my order. What just happened? Never asked for that. I just wanted to know why, if the company claims their products are made in the USA, was my order coming from China? Which also explained the long ship time. Pretty ridiculous. I have the product still sitting in the box waiting to be used if needed. But it does seem like cheap, very low grade plastic. And it definitely made me chuckle when inside the box was a free gift - a red and green, round, plush ornament. Chinese characters written on it. Placed in cellophane and tagged “A gift for you” on one side and “Made in USA” on the other.
19 agosto 2026
Risposta di Novacareus
Hi JT, to clarify: NovaCare is a US-based brand. Like many companies, we work with international shipping partners to keep costs down and make a life-saving device affordable for as many families as possible — that's why your package shipped the way it did.
Beyond that, we'll let the product speak for itself. It's now in your hands, and a full refund has already been issued — so you're free to try it should the need ever arise, with our 90-day guarantee behind it either way. Take care 💙
— The NovaCare Team
Looks like a well made product
Looks like a well made product, haven’t used it yet and hope I never need to , but a least I have piece of mind if needed. Shipping is very very slow about all I can say on it until it is put to use , then I could give more information on this product.
20 agosto 2026
Risposta di Novacareus
Thank you, Gary! 💙 That's exactly the feeling we hope every customer has — well-made peace of mind you hope you never need but are glad to have. We hear you on delivery and we're actively working to speed things up. Whenever you do put it to use, we'd love to hear how it goes. Stay safe!
— The NovaCare Team
Best company I have ever dealt with
Best company I have ever dealt with
Very accommodating great customer service would buy their products again if
I ever had to.
9 settembre 2026
Non scritta su invito
Risposta di Novacareus
Trudy, this means so much — thank you! 💙 "Best company I've ever dealt with" is about the highest compliment we could ask for, and we don't take it lightly. We hope you never need to buy again for an emergency — but if you ever do, we'll be right here for you.
— The NovaCare Team
“Be Safe, Not Sorry!
09/08/2026
Hello! For awhile now I was looking for a device that my wife and I could use and had enough suction that it could remove a foreign body from the throat of a person who was choking to death.
So, I had some questions about Novacare and, who calls me back, but Chester, the Owner of the company. That was very nice of him and not many sales people, let alone owners, would call me back.
We had a nice chat and we discussed how the device worked. I really like the one touch spring element, as it is easy to load and re-load if necessary.
So, very happy with my new Novacare device, Living in a condo in Florida, we have lots of elderly folks that would benefit having a device on hand. All the best, and I can sleep at night knowing if my wife or I were ever choking we would have a good chance of survival, but no chance to survive without Novacare.
Thank you, Chester
Marc W.
Pompano Beach, FL. 33069
3 settembre 2026
Non scritta su invito
Risposta di Novacareus
Marc, thank you so much for taking the time to share this — connecting with you and answering your questions was a genuine pleasure 💙
You understood exactly what we built the device for: something simple enough to load and reload when every second counts. And living where you do, having one on hand for yourselves and the elderly neighbors around you is precisely the kind of peace of mind we hope for.
Sleep well, Marc — you and your wife are protected now, and we're always here if you ever need anything. 🙏
— The NovaCare Team
I am so pleased that the customer…
I am so pleased that the customer service was excellent. I had questions and they answered them right away and so politely. I received my 2 Novacare anti choking device’s within a few days of ordering them. I now have one in my car and one in my kitchen.
5 settembre 2026
Non scritta su invito
Risposta di Novacareus
Karen, thank you so much — this truly warmed our hearts 💙
One in the car and one in the kitchen is exactly the mindset we hope every family adopts. Choking doesn't wait for a convenient moment, and having protection in more than one place means you're never caught without it when seconds matter most.
From day one, our mission has been simple: to help build safer homes, where families don't have to live in fear of the unexpected. You've done exactly that for yours — and that means everything to us.
You're part of the NovaCare family now, Karen. We hope you never have to use it, but the peace of mind of knowing it's right there? That's the whole reason we exist. Anything you ever need, we're right here for you. 🙏
— The NovaCare Team
It was very easy to order
It was very easy to order, and arrived in less time than stated. That doesn't happen as mush as it should.
26 agosto 2026
Non scritta su invito
Risposta di Novacareus
Thank you so much, Joseph! 💙
Fast, easy, and there when you need it — that's exactly how protecting your family should feel. We know that when someone decides to keep their loved ones safe, the last thing they should have to deal with is a complicated order or a long wait.
Our whole reason for being is to make a safer home simple and within reach for every family — and we're so glad your experience reflected that.
You're part of the NovaCare family now. We hope that device sits unused for years — but if the moment ever comes, you and your loved ones will be ready. That peace of mind is everything. 🙏
— The NovaCare Team
I had great success with customer…
I had great success with customer support after I apparently did not read the order correctly. They took my concern seriously and worked to fix it immediately. Excellent service.
18 agosto 2026
Non scritta su invito
Risposta di Novacareus
Thank you so much — this means a lot to us 💙
Honestly? These little mix-ups happen to all of us, and you never have to feel bad about it. What matters to us is simple: when a customer needs help, we make it right, fast — no hoops, no hassle. Because behind every order is a family trusting us to help keep them safe, and we take that seriously.
That's been our mission from the very start: to help build safer homes, and to stand behind every single person who chooses to protect the ones they love.
You're part of the NovaCare family now, and we've got your back — today and any time you need us down the road. 🙏
— The NovaCare Team
I recently ordered the Novacare anti…
I recently ordered the Novacare anti choking device, and I was a little disappointed when I when I hadn't received it after 3 weeks. Imagine my surprise when the founder of Novacare personally emailed me with his apologies and took over the process going forward. All I can say is when the founder personally takes over the process to makes things right you know the company is doing things right.
2 settembre 2026
Non scritta su invito
Risposta di Novacareus
Addie, thank you for this — it genuinely means the world to us 💙
When we saw your order had been sitting for three weeks, we couldn't just let it slide. There was a family on the other end trusting us to help keep them safe, and to us that's personal — not a support ticket. So we stepped in and took over ourselves, because that's the standard we hold this company to.
We're truly sorry it took longer than it should have. But we hope the way we handled it showed you the kind of company we're building: one where the people behind it actually care, and where "we'll make it right" isn't a slogan — it's a promise.
Our mission has always been to help create safer homes for families like yours. You're part of ours now, Addie — and anything you ever need, we're right here for you. 🙏
— The NovaCare Team
I had ordered an Novacare device a few…
I had ordered an Novacare device a few weeks ago but it seemed like the order never went through. After a few weeks I saw an email that said your Novacare was being shipped. I received it several days ago. I got another email that said your Novacare had been shipped and was on the way. I contacted customer service and they said it was most likely a automated email and not to worry. A day ago I got another Novacare device and notified customer service. They did some research and figured it was some type of error on their part and to keep the second device at no charge so I decided to give it to my daughter for her 7 yr old son. Customer service was terrific in this case.
2 settembre 2026
Non scritta su invito
Risposta di Novacareus
Mike, thank you so much for sharing this 💙
We'll be honest — a shipping hiccup like that isn't how we like things to go, but what matters to us is owning it and making it right, no questions asked. And honestly? Nothing makes us happier than hearing that second device went to your daughter's 7-year-old son. That's exactly the mission we started with: helping build safer homes, one family at a time — across generations.
Choking is one of the leading causes of accidental death in young kids, so knowing your grandson is protected now means the world to us.
You're part of the NovaCare family now, Mike — and so is your family. We hope neither device is ever needed, but the peace of mind of having them there? That's everything. Anything you need, we're right here. 🙏
— The NovaCare Team
Novacare a company with top customer service
Novacare was honest and forthright in helping me with a problem they did not have to. I am grateful for their kindness and help. The customer service was above and beyond what one would expect.
2 settembre 2026
Non scritta su invito
Risposta di Novacareus
Kenneth, thank you — this truly means a lot to us 💙
Helping you wasn't about whether we "had to" — it's simply who we are. Behind every order is a person trusting us with something that matters, and we'd never want to fall short of that. Kindness and honesty aren't extras here; they're the whole foundation.
From day one our mission has been simple: to help build safer homes and to stand behind every single person who chooses to protect the ones they love.
You're part of the NovaCare family now, and we've got your back — today and anytime you need us down the road. 🙏
— The NovaCare Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.