Stuart was handling my application and he was knowledgeable and easy to understand. The application itself was quick and easy to do and my application start to finish was done within a few hours. I ne... Leggi di più
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I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... Leggi di più
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Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!
L'azienda ha risposto
The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Informazioni di contatto
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Regno Unito
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Eccellente
280 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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What a splendid service!
What a splendid service! Super rapid and provided by an excellent customer advisor with customer service skills which are above and beyond expectations! Thanks Amanda and thank you Norwich Trust, I couldn’t ask for more to be perfectly honest.
25 novembre 2024
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Risposta di Norwich Trust Limited
Thank you for your wonderful review of our staff and your experience.
Staff have been very helpful
21 novembre 2024
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Risposta di Norwich Trust Limited
Thank you for your review Debbie
Amazing service
Amazing service! Stuart was so helpful, kept me updated every step of the way and really took the stress out of the whole process.
21 novembre 2024
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Risposta di Norwich Trust Limited
We're so glad our processes lived up to your standards. We will be sure to pass your review onto Stuart and the team.
Good communication
Good communication, all explained
Recommended
19 novembre 2024
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Risposta di Norwich Trust Limited
Thank you for your review and recommendations Michael
Abbey was amazing …
Abbey was amazing she was friendly and understanding and after a short discussion about my application confirmed approval documents emailed over and funds received thr next day, a great experience and would recommend.
13 novembre 2024
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Risposta di Norwich Trust Limited
Thank you for your honest review of our service. We're so happy to hear you found our team friendly and understanding.
Excellent quick service
Excellent quick service. Ryan was great to chat with, very professional
5 novembre 2024
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Risposta di Norwich Trust Limited
We're very happy to hear you're satisfied with our service. We'll pass this onto Ryan and the team.
Lauren at Norwich Trust
Great service from Lauren at Norwich Trust. Courteous, helpful & professional. Much appreciated
5 novembre 2024
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Risposta di Norwich Trust Limited
Thank you for your lovely review
Very professional and quick service
Very professional and quick service . Monika the woman that dealt with the loan was lovely and from application to funds in the bank it was done in 24hrs. Very simple and easy and professional .
31 ottobre 2024
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Risposta di Norwich Trust Limited
Thank you for your kind words about our team and service. We'll be sure to pass these onto Monika and the team.
Very quick and helpful
Very quick and helpful, received funds the same day
30 ottobre 2024
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Risposta di Norwich Trust Limited
We're so glad to hear this and that we could help you!
Easy to understand the whole…
Easy to understand the whole application,patience and kind staff
Thank you Lauren
30 ottobre 2024
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Risposta di Norwich Trust Limited
We're glad to hear you're satisfied with our service, thank you Nicoletta.
Risposta di Norwich Trust Limited
Thank you for your review Ian
Fast application process
Very fast, comprehensible application process. Efficiently handled by the friendly staff. Would definitely recommend.
22 ottobre 2024
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Risposta di Norwich Trust Limited
Thank you Emma for your sharing your thoughts on our process and for your recommendations :)
Fabulous service!
Monika was so friendly. Explained everything and did her utmost to help me.
It made this process easy and I feel a weight has been lifted from me.
17 ottobre 2024
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Risposta di Norwich Trust Limited
Thanks for your review, we’re so glad we were able to help you. We will pass on your kind words to Monika and the team.
Amazing service
15 ottobre 2024
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Risposta di Norwich Trust Limited
Thank you for your review Chris!
Before people think its because i didnt…
Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.
11 ottobre 2024
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Risposta di Norwich Trust Limited
Dear Xx,
Thank you for your feedback.
Apologies, we were unable to assist you in this instance.
Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.
As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.
Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.
If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).
Kind regards
Brendan Wilson
Head of Lending
Amazing service and customer oriented.
Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you
11 ottobre 2024
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Risposta di Norwich Trust Limited
We’re very happy to hear your positive thoughts on our service. Thank you Ella
Great experience
Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.
10 ottobre 2024
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Risposta di Norwich Trust Limited
A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you
Excellent service from Gary bond
Excellent service from Gary bond
9 ottobre 2024
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Risposta di Norwich Trust Limited
Thank you, Steve, we will pass on your review to Garry and the team.
Very straightforward giving me many…
Very straightforward giving me many options. All risks explained.
9 ottobre 2024
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Risposta di Norwich Trust Limited
We are so pleased to hear we met your expectations, Karen, thanks for your review
Great service
What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊
3 ottobre 2024
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Risposta di Norwich Trust Limited
We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul
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