NineLife Singapore Recensioni 

134
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Firstly, I like NineLife products especially flour. I have baked sourdough twice monthly. I prepare using unblenched flour or ancient grains. Secondly, I have faced a problem regarding delivery i... Leggi di più

Valutata 5 stelle su 5

Accidental on coincidental coming across Ninelife was God sent. It was really a great experience especially knowing that I don’t have to personally source or travel far to obtain some of my products.... Leggi di più

Valutata 5 stelle su 5

My package arrived quickly & safely and is definitely going to help me. It is comfortable other than being very painful for my hammer toe but i am waiting for surgery to straighten that out and then i... Leggi di più

Valutata 2 stelle su 5

I ordered a gua sha set in the mid of May-25. Firstly, I did not receive a confirmation of purchase email stating delivery details. After 2 weeks, I decided to follow-up with the store. However, aft... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Online shopping from a huge selection of health products - sports nutrition, vitamins and supplements, food and grocery, sexual wellness, personal care, health care, baby and child care.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

134 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,1

Tutte le recensioni

(134)

5 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

No Delivery in sight 9 days after collecting payment

9 days after collecting payment, Ninelife did not provide delivery date. When contacted customer service on life chat, was told delivery needs another 2-3 weeks and cannot confirm date of delivery. When request for order cancel and asked for full refund, Ninelife replied order is in transit. Ninelife is very irresponsible seller and this is my first and last time I will ever place order with Ninelife.

23 maggio 2024
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valutata 1 stelle su 5

Very bad shopping experience

Very bad shopping experience
Ordered 5 only received one
No one answered the phone very hard to connect with them.

Their email replied me in the end . But very hard to communicate with. I told them I need refund for the 5 boxes. Still send me a link for the delivery checking.

23 marzo 2024
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We understand that you were not happy with the service. We have proceeded to carry out a partial refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 3 stelle su 5

Customer service never updated!

Customer service never updated!

31 gennaio 2024
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valutata 1 stelle su 5

DO NOT buy from Nibelufe! They are scammers!

DO NOT buy anything from this website. They are scammers. I ordered from them and did not recurve anything! No one answers their customer service lines! They would not issue me a refund! I will be reporting them to the ministry!

30 gennaio 2024
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valutata 5 stelle su 5

Supplier was proactive

Supplier was proactive. I ordered mint flavour which they didn’t have. They proposed an alternative or a refund. I opted for former. The item soon came and I’m happy with it. The only exception was I expected it to be in a bottle container but it came in a soft pack.

21 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

I advise against buying from this website

I recently bought LEONNS Ice Pack Slippers for Feet for $91 SGD from ninelife.sg and would like to share my experience with their service. In short, I advise against buying from this website.

After adding shipping, the cost rose to around $101. My bank charged me $103, possibly due to it being an overseas transaction. The item is overpriced, as the Ice Pack Slippers only cost $35 in the US.

I never received any information about the delivery date when I made the purchase, and even after four days, there were no updates. I sent an email to the address given on the website asking for details but received no reply. Two days later, I called their hotline at 31292599. Initially, I asked for the delivery date but did not receive a direct reply. I informed them that their website only allowed users to fill in the address but not the unit number. Every time I attempted to include the unit number with the address, it would erase itself, and I had to refill it. Eventually, I made the purchase with only the address, omitting the unit number. Out of curiosity, I asked how they planned to deliver the item to me without the unit number. To my surprise, they didn't even know what a unit number meant in Singapore. I had to explain that in Singapore, a unit number identifies an apartment within a building. I was so shocked that I forgot to reconfirm the delivery date. Therefore, I used their "Contact Us" form to send them a message asking for my delivery date. This created four tickets with automated replies (ticket IDs 1230056, 1230059, 1230058, and 1230057), and I wondered why it was necessary to create so many tickets. Days later, there were still no replies to those tickets.

I made two more calls to 31292599. The first call was hung up by them when I asked for the delivery date. In the other call, which I suspect was answered by the same person, she claimed she had no idea what was going on. She stated that my package had been shipped out today. Which I started questioning why it was only shipped today after 11 days had passed, and if I had not inquired, would it have been shipped out at all? When I asked when it would reach Singapore, the first call ended abruptly after she said it would take 10 days, and the second call informed me it would take 7 days. She eventually hung up on me a second time. I'm starting to suspect this might be a scam. I've blocked the card I used to purchase from the website and plan to take further steps, including making a police report. I'm writing this lengthy review hoping that no one else has to go through what I experienced.

(edit )The Order ID is SG-NL#P795446137 in case Swapnil or Akshay is asking.

19 dicembre 2023
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Valutata 1 stelle su 5

Ridiculous prices

Ridiculous prices. You are insane if you pay anything close for these mundane readily available literally anywhere else products.

15 novembre 2023
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Hi Jerry,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors.

Regards,
Swapnil

Valutata 1 stelle su 5

Disguised Dropshipped Used products

Drop shipping company, products opened and used. Would not recommend. Can find the same product off Amazon for half the price.

7 novembre 2023
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

Can be improved in their delivery…

Can be improved in their delivery period. If you are in business...u never say "i / we cannot or don't have......". Thats a bad gesture. Thank god...didn't proceed further with this supplier online.
Time to wake up.

26 agosto 2023
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Valutata 1 stelle su 5

Never ordering from ninelife sg again…

Never ordering from ninelife sg again !! I’m shocked that the Liquid egg whites I ordered which is a delicate food product that needs to be refrigerated was left in my mail box instead of delivered to my door. Of course I had to throw it out and it was very expensive.

7 giugno 2023
Non scritta su invito
Logo di NineLife Singapore

Risposta di NineLife Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Valutata 5 stelle su 5

My package arrived quickly & safely and…

My package arrived quickly & safely and is definitely going to help me. It is comfortable other than being very painful for my hammer toe but i am waiting for surgery to straighten that out and then i am certain your product will have been a great investment. Thankyou, Peter Markie.

30 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Useful brace

The ankle brace I am looking for is excellent which protect my ankle effectively during gym workouts. I searched this brace for sometime and finally found it in Nine life .

17 aprile 2023
Non scritta su invito

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