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3,9
20 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Support Centre responds with AI prepared email that do not say anything and avid truly supporting you. Deliveries get stuck for weeks and nobody seems to be able to help understating why or how to unblock them. Writing them is practically useless and just further frustrates you. My strong recommendation is to avoid this company entirely.
ITS A 100% SCAM THEY NEVER DELIVER AND DONT REFUND
It works!
Have used the product for 2 weeks, and my blood pressure has noticeably lowered. The gummies taste good and are easy to swallow.
User Friendly ordering website. Excellent product that normally is difficult or impossible to order on other websites due to their policy not to ship Internationally.
My experience with Ninelife is very positive. They have an exceptional good support department. I asked many times for additional information and the response was very fast, very professional and very service minded.
Easy to order and get the money out of your pocket. Then, no news for a couple of weeks before I started chasing them. No answer, and the access to the website (and is still) denied with my legit credentials. Also the phone number (+661800013619) does not exist. Finally got some kind of answer, telling me that the product I ordered was not available and proposed 1/ a completely different product in replacement (sorry, not interested) or ... 2/ a 20% voucher! So basically they keep the money kiss your a.. good bye. Do I need to recommend to avoid this scam? What a world we are living in ...
Edit: over 1 month later, and after much efforts, e-mails and time spent, I finally got a refund for which I am grateful. So I have to take back my statement of Ninelife Thailand being a scam. It is not. Then I checked again the phone number on the website for Thailand. Still same: "number does not exist". Also same with me trying to access my account: no way to access and still no way to reset password. So, all this for that! I guess a lot of room for improvement, especially on the front of communication with the customers.
Risposta di NinLlife Thailand
Hi Jerome,
We sincerely apologize for the inconvenience caused.
We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
My product arrived with no problems. Thank you
Easy ordering process, great customer support
if you have a question they reply and very fast. there was s delay with my orders but ninelife was very helpfull
You really need to reveal up front where and who you are. There is no information on your site that the goods you represent have to be procured from locations outside Thailand.
Very pleased. Took longer to arrive than expected. Very pleased with product. Thank you
Easy to order - got a product I couldn't find on other plarforms. Not the quickest deliver, but I think it was problem customs that slowed it down.
I didn’t understand that the cane was not made in Thailand and needed to be imported. If I knew it would take so long I would not have ordered it.
I thought I was ordering from a store in Bangkok but my product was shipped from the US and I had to pay customs. I would have waited until I was in the US to avoid the customs tax had I know.
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