NineFit United Kingdom Recensioni 345

TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Excellent service...some hiccups with customs but Ninefit re-sent the items. Great communication from customer service (thanks again, Gina). Very pleased with the moonclips...this design makes loadin... Leggi di più

Valutata 4 stelle su 5

Outdoor table tennis cover - was easy to order online and is as described. Quality is fine - four stars only due to delivery delays and lack of information when enquiries made.

Valutata 1 stelle su 5

I ordered a motorbike carrier, what came was second hand and broken, it cost over £500.00, I have emailed and called the company, no response, I even emailed NineFit uk,handelnine.com including roja... Leggi di più

Valutata 5 stelle su 5

The service was excellent. I was kept informed as to the status of my order and updated at each stage of the process of getting my order from the USA to the UK. On arrival, the order was complete a... Leggi di più


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

345 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 64% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,9

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(345)

62 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Do not use this company

Do not use this company.
They deliberately mis market products to make them seem good value.
If they answer the phone they will either hang up or lie.
Still awaiting the returns details as apparently the people you speak to can't give these details out.
Absolute scam. Disgusting company
Have now received returns details. An item that was sent from the UK via hermes has to be returned to America.

12 febbraio 2024
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Risposta di NineFit United Kingdom

Hi Jo,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

They take your money and don’t deliver…

They take your money and don’t deliver anything ,don’t answer e mails and you cannot call them , I’m trying to find out the location of there set up , when I do I will be calling during the night

2 febbraio 2024
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Risposta di NineFit United Kingdom

Hi Gary,

We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

Absolute scam

Absolute scam. Won’t reply to emails and the one time they answered my phone call they hung up on me mid sentence. I placed an order and they took $255 of my money and never sent me confirmation. Don’t buy from them.

2 febbraio 2024
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Risposta di NineFit United Kingdom

Hi Caity,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Valutata 1 stelle su 5

They have £140 of my money and no…

They have £140 of my money and no delivery? Is this a scam? Its been a month now, its now to late for me to use the product I have ordered. Yet no one is available to talk or get my money back after not receiving the expensive item?? What the hec is going on. Its very upsetting. It must be a scam website

31 gennaio 2024
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Risposta di NineFit United Kingdom

Hi Vicky,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, We would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Valutata 1 stelle su 5

Not received my item?

I placed a order on Sunday December 24th 2023 and still not received my item. I have called the customer service but they tell my order will be shipped within 2 - 3 weeks. If I don’t receive my item soon, I will need a refund. I do not recommend the company. My order number is UK-NF#P277472195.

10 gennaio 2024
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Risposta di NineFit United Kingdom

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Valutata 5 stelle su 5

Very happy

It arrived on time which suprised me as it came into the UK from the USA. There were no import duties to pay. The Balanced Body equipment is the best.

29 dicembre 2023
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Valutata 1 stelle su 5

Cheating Website

Don't buy it this cheating website.
I recently bought 60pc bulk tennis grip in this website. They show the picture of bulk grip in their website. But they delivered only 3 PC grips.
I purchased it 110 au dollar. Are you kidding me?? 3pc 110 dollar??
They said it is charged included shipping custome tax and something more. It couldn't be charged 100 dollar of it. This company cheat customer by wrong images in website and get money frome yours.
Don't have experience like me.
Their customer service also quiet bad

20 dicembre 2023
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Risposta di NineFit United Kingdom

Dear Customer,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

Worst experience I ever had!!

Worst experience I ever had!!
The picture states that there should be 60 tennis balls in a bag but end up only 12 balls and when I called to complain, they replied that it was this price due to shipping fees.
I've been buying tennis balls for the past 20years.
How can 12 tennis balls be costing $74.40?! That's way too expensive and horrible!
My case number is #1168114#

21 novembre 2023
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Risposta di NineFit United Kingdom

Hi Joshua,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

Order info

Hi,

Maybe this can help you find my order:

Order: SE-NF#P978292055 (NineFit - Sweden)

img
WILSON Pro Overgrip, Assorted

SKU: HAK71HMTY

Regards

6 settembre 2023
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Risposta di NineFit United Kingdom

Hi Anders,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 2 stelle su 5

Their website is awful to use

Their website is awful to use. The good reviews here seem like bogus names and the script is bs. I want to buy off them but they seem scary after reading this.

23 agosto 2023
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Risposta di NineFit United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Valutata 1 stelle su 5

BEWARE Bait and Switch Scam

I bought a box of handwarmers for my mother. The advertisement shows a box as expected. The price was similar to what I paid previously. I was shocked when only 10 arrived. I contacted the company. No apologies or customer service. Apparently in the very very small print the website shows the number. A classic bait and switch. Avoid this company if you don't want to be ripped off.

8 luglio 2023
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Risposta di NineFit United Kingdom

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions are taken. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

If I could give them minus stars I would

If I could give them minus stars I would. I ordered an Iamrunbox laptop bag and they sent me a bog standard laptop bag worth £20. A fraction of what I paid for the one I ordered. I have spent nearly a week trying to get them to send me the one I ordered. I cannot contact them by phone any more, only email. All they keep doing is asking me to take more pictures of the one they sent. They are so different it is so obvious it is the wrong one but they still haven’t told me what they are going to do!
I believe that this is deliberate and they are a scam and do not intend to replace it with the one I ordered. I cannot get a response from them any more!
Do not use them!

2 agosto 2023
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Risposta di NineFit United Kingdom

Hi Peter,

We acknowledge that because of an error at our warehouse, an incorrect product was delivered to you. We have processed a refund for your order and put in place a review process at the warehouse which will ensure that such errors are minimized going forward. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 5 stelle su 5

Good service wide choice of products

Simple to order and my goods arrived in good time and in good condition. I would have liked the option to have standard holes drilled in my new bowling ball but that option was not offered. This failure may result in my next purchase being made with a company who can offer this service.

23 maggio 2023
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Valutata 3 stelle su 5

Terrible customer service but the product is decent.

I ordered the Brett Michaels wig for a fancy dress event planned for later in the year. It was significantly more expensive than other fancy dress wigs of a similar style advertised on Amazon and sites of that nature but it appeared in the pictures to be of a higher quality than the other ‘Smiffy’s’ type wigs so I was happy to pay 3-4 times the price of those for the higher quality.

However…….

The advertised wig, when you read through the conditions cannot be returned once the package is opened.

I sent 3 emails to the seller requesting reassurance that the product would arrive as advertised as I was concerned that I couldn’t return it if I opened it (how can you discern the quality of a product which is much more expensive than others on the market without opening the bag?).

I received no replies to any of these emails!

As it transpires I’m happy with the product but the customer liaising from this company needs a good deal of work .

I’d recommend the wig (I’m using it for an Axl Rose costume) but I wouldn’t necessarily recommend the supplier as simple reassurances to customers ought to, in my opinion, be a matter of routine customer care policy.

I’d score the wig itself a 4 out of 5

I’d score the supplier a 1 out of 5.

Only for the lack of communication. My order arrived in timely fashion and more or less as described in the photos.

16 marzo 2023
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Risposta di NineFit United Kingdom

Hello,

we acknowledge that your order was delayed due to slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance

Regards,
Swapnil

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