NineFit New Zealand Recensioni 

139
TrustScore 4 su 5

3,9

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Valutata 4 stelle su 5

Product took around 2 and a half weeks to arrive - not far off the two week estimated - product is of good quality, but not quite as pictured. The BFR arm bands look great - however the leg bands are... Leggi di più

Valutata 1 stelle su 5

Terrible. Not actually a NZ company, and products ship from overseas. Unless you want to inadvertently find yourself dealing with MPI and having simple products held up by NZ customs with a threat to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Can't wait to go fishing to check out this cool SeaQualizer Descending Device. It is heartbreaking watching little snaps floating on the surface after unsuccessful release. Making these compulsory in... Leggi di più

Valutata 5 stelle su 5

Nine Fit - had exactly the product I needed and the quality was bang on. I was dubious initially but what has arrived was what was advertised- genuinely quality dance vinyl - online response and queri... Leggi di più


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

139 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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3,9

Tutte le recensioni

(139)

42 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Product not bad but information security is a problem

The product seems to be good quality. A couple of issues though:
1) the neoprene belt/pad (great, but,,,) does not encircle the waist so the fastening clips dig into the belly when swimming
2) you or your courier have had a security breach and my name, address details and the order number are known to another party. I've received an email from a French company saying that I have an issue with my parcel delivery and requesting that I hit a button. Clearly a scam.
Not what you expect from a reliable online supplier.

27 dicembre 2024
Non scritta su invito
Logo di NineFit New Zealand

Risposta di NineFit New Zealand

Hi Henry,

Thank you for the feedback.

We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Valutata 5 stelle su 5

I made an error in my order

I made an error in my order - I had emailed them 3 times requesting either a clarification of my order content or to cancel it completely until this could be done.
I tried another way on contacting them - on their website.
Within 3 days with 3 emailes my problem was solved by Amy!
Full refund and apologises for my initial emails to the info@ not been acknowledged.
I had read negative feed back about this company and obviously was getting worried.
I suggest people use the contact option on their website if they have and issue.
This company delivered on their promise 100% - thanks again Amy
Trish from Napier

19 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Marine flag pole

You had what I was looking for, it was easy to order, your communications after the order were good and the product arrive well packed and within a week of my placement.

13 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service

The timing of delivery was correct.
The freight $ was acceptable.
Was really easy to order.
I liked having the updates of the process your end.

5 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Don't order

Don't order, they don't deliver and customer service doesn't respond to refund requests. Total rip off!!!

6 agosto 2024
Non scritta su invito
Logo di NineFit New Zealand

Risposta di NineFit New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valutata 1 stelle su 5

My roller turned up 25 days later after…

My roller turned up 25 days later after the order and did not go. After numerous and vague emails over a 2 week period and with loads of excuses I have given up. There is no NZ contact, a bogus 0800 number that goes no where.
Be aware. $373 down the gurgler!

14 agosto 2024
Non scritta su invito
Logo di NineFit New Zealand

Risposta di NineFit New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valutata 1 stelle su 5

DO NOT DEAL WITH THIS COMPANY!!

DO NOT DEAL WITH THIS COMPANY!!
No Response to emails after repeated requests for contact.
The 0800 number doesn't work.
Paid an exorbitant price for an item I was lead to believe was unique, only to find the same thing at Walmart USA for $27 USD.

3 settembre 2024
Non scritta su invito
Logo di NineFit New Zealand

Risposta di NineFit New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valutata 1 stelle su 5

I would say that this is a scam as…

I would say that this is a scam as their 0800 number in Auckland doesn't work and any emails to info at ninefit.nz get replied by ninefit-uk at headrush.zohodesk.com with an automated reply saying your ticket has been processed and we will notify you soon... been waiting 14 days! I'm pretty sure this review will get an automated reply saying that they will fix the problem!*** The item did arrive 19 days after order which was a surprise! I did receive an automated reply saying the phone number would be fixed but it still doesn't work and I never got a "Your parcel has been shipped" email despite it going through 5 different couriers to get from the UK to NZ. The item had no packing slip or identifying stickers showing any company details at all.(NZ-P686639601)

9 agosto 2024
Non scritta su invito
Logo di NineFit New Zealand

Risposta di NineFit New Zealand

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, and I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Valutata 1 stelle su 5

Everyone who’s looking at buying…DONT DO IT

Everyone who’s looking at buying something, DONT DO IT, this business is bloody useless and cancels your order last minute for not having it in stock, worst online purchase I’ve every tried to make.

28 luglio 2024
Non scritta su invito
Logo di NineFit New Zealand

Risposta di NineFit New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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