The Night Store Recensioni 

Ordered a pair of Jim jams which were great, delivered on time and true to size. Would highly recommend.

Great company to deal with. Very prompt delivery. Had lots of their night wear and loved them all. Recently bought the navy leisure suit it’s super soft and comfy. Have washed it a few times and it’s kept its colour and shape beautifully. Def recommend.

Bought these for my wife and she loves them. Really great quality

Fast delivery and really helpful customer service. Super happy with the quality and has made the perfect Birthday present for my partner! Thanks Night Store!

I bought some pyjamas from here for my partner for her birthday they came promptly and she loves them will definitely be buying more .

Great pyjamas and wonderful designs. Happy wife.

I absolutely love night store!! It’s the only place I get my pyjamas from 😍 great quality, perfect fit and so many amazing designs! I also have two loungewear sets which are so comfortable and stylish xx

I absolutely love my jarmas and my 3 lounge suits
I feel cosy and feminine in Night Store products

Bought two of the loungewear sets and they are beautiful! The fabric is so soft and great quality. The fit is comfy and chic. Excellent delivery!

Love this brand!💞 Great customer service experience and great designs!

Excellent quality product I'll be buying more! I purchased two sizes and returned the one that didn't fit. The customer service was excellent and the return portal was so easy to use. Because I love the quality so much I went for the exchange option and exchanged the pair that didn't fit for a different item. So simple!

I bought the leopard pyjamas with the feather cuffs to wear on my wedding morning. They were amazing, so comfy and good quality. You can detach the cuffs which was so helpful (when I realised I’d trod black feathers into the carpet oops). I got soo many compliments on them! They were slightly too long on me, as a 5”4 girly but I mean unless it’s petite, every trouser leg is too long for me! Highly recommend ❤️✨

Carriage was underpaid so I got a card from Royal Mail saying to pay £5 excess. They ship via Royal Mail 48 and the max weight is 2kg. My 2 sets of velvet pyjamas was over this. This was the first red flag as I’ve never had a carriage underpaid from any other online store, ever. Delivery over a certain monetary amount was meant to be free. I asked them to pay the excess, which they can do from their end using the web link clearly printed on the Royal Mail card that I emailed them.
Instead they said they were unable and asked me to pay and said they’d refund. Somehow it arrived. I was expecting true red velvet pyjamas but they were more burnt orange and the stitching on the pockets was poor. The returns portal was closed. This is another red flag. How can the return portal be closed if I only received the order yesterday? That’s well within the supposed 14 days. Someone called Daniel replied to my emails and said they’d be contacting the courier and it’s out of their control. How is it out of their control if they’ve sent me an overweight parcel and not checked the limits themselves? I’ve still not received a return label he said he’s send. I have to wait to get replies to emails instead of being able to arrange a return through a portal because it’s disabled. Responses aren’t very timely. Still waiting to return. Worried they’ll push it up to their 14 day policy and then say it’s too late. All round a poor experience.

Such a great company to deal with ! I had a parcel delivered very late and completely ripped open to the point you could have taken the contents easily, it was so bad the postman knocked to apologise. Unfortunately the set was unsuitable but even though it was out of returns policy time due to Royal Mail delivery THE NIGHT STORE were very very quick to help me resolve the situation.. I felt that they genuinely cared for their customers . Thank you night store xxx

Absolutely devastated! Ordered a dressing gown for a bridal event that just never arrived over a week later. Customer support said it was lost in the post and couldn’t send another. It’s too late for me to order anything else for the event now. Customer support offered a refund but no compensation for the inconvenience. Do not order from here! Order 3844

Great quality loungewear, soft fabric and lovely fit. Also a bit longer in the leg for those who need it. Will definitely buy another colour.
Efficient customer service reply also!

A great company to buy from. I had a minor issue and Daniel went above and beyond to resolve it quickly. The loungewear is so luxurious and cosy and excellent value. Highly recommend to anyone looking for good quality nightwear and comfy clothes.

Ordered the viral croissant pjs on 6th September and they just arrived this morning 11th October. Poor customer service over email with no sympathy or apology for the delay. The 2 pairs of pjs were too heavy for the paper bag they were posted in so there’s a big rip and Royal Mail had to rebag. Overall the quality isn’t great. They smell like stale smoke when you take them out of the bag. I’m worried they’ll fall apart in the wash as per the other reviews on here.

Ordered on 27th September, with 2-4 day delivery timescale given. And it is still not arrived. Sent emails on the 3rd and 4th October chasing my order with no reply. Sent a further email on the 6th October, explaining the legal action I will be taken if my order doesn’t get sent or my money isn’t received. And was sold a bag of lies about them moving warehouse and my order to be shipped yesterday or today with proof of shipping to be given. To of course be failed by them once again and have not received communication about dispatch of delivery.

I get things happen but to lie to customers and clearly ignore emails does not sit right with me in how to offer appropriate customer service.

I no longer want the goods due to the awful service and am requesting a refund but of course receive no response.

It will sadly leave my no choice but to respond with legal action under the Consumers Right Act and warn anyone TO STAY CLEAR OF THIS COMPANY AND DO NOT ORDER FROM THEM.

It’s such a shame in the current finical climate we are in the little disposable income people do have. It is still being stolen from them from dishonest business.

The pyjamas took almost 3 weeks to arrive, which missed the event they were purchased for. In that time, emails were ignored and customer service severely lacking. Once they did arrive, 2 buttons fell off during the first wash. There are better companies out there for these type of pyjamas.