The Night Store Recensioni 

EDIT: THEIR RESPONSE TO THIS REVIEW IS A LIE - THEY HAVE NOT EMAILED ME, THE ITEM ISNT LISTED AS PREORDER. GIVE ME A REFUND YOU SCAMMERS!!

EDIT 2: FINALLY GOT A REFUND AFTER HOUNDING THEM FOR 2 DAYS! I emailed 3 times on an email address they list on their own website as a customer support contact, yet they claim this wasn't the correct email address to reach them, and that they hadn't received my emails. They responded sporadically via Instagram DMs, and ignored most of what I asked, seemingly they only responded at all because I left a bad review... Everything they tried to refute to stop me getting my money back I provided proof of. They eventually stopped replying. I sent multiple emails to the "correct" email address, before finally getting my refund.

Original Review:
As the title suggests, I placed an order and it never arrived. I got a confirmation email, but no updates after that - no shipping notifications or anything.
I have now emailed 3 times and even DM'd on Instagram with no response given.
I cannot even begin the returns process because there is no option for "my item didn't arrive", and they deduct returns charges from your refund which is then tracked back to them (which I can't do on account of having nothing to send back...).

The company look legit, with a healthy following, but having bought something it all feels very dodgy now and their follow count is clearly fake...
WOULD AVOID AT ALL COST!

Fantastic customer service after I managed to mess up my own order! I reached out in response to an instagram story when I realised my mistake and the team swiftly fixed the issue and sent my items out to me - great customer service team and great loungewear!! Will definitely buy again!

There was an issue with delivery of my tropical robe. It was dealt with quickly and professionally. Now onto the robe! 🌴 I bloody love it! The quality is excellent and a big thank you to the night store for size inclusivity. I'll be stalking your website for future purchases. Thank you so much 🏝️

I have purchased for myself from this business several times with no issues and loved the pyjamas so I ordered a pair for my sister for her birthday. As soon as she received them she tried them on and they were sadly far too big. I logged onto the returns portal that same day which was just within the 14 days returns timeframe but it would not allow me to process a return. I sent an email that was not responded to. I chased again a week later and copied in an alternate email address I found for them on their website but again nothing so now I have a pair of pyjamas that I have spent money on and don't fit the recipient or me and will have to be listed online causing me more aggravation or donated as there's no point in leaving them sitting in a drawer. This had put me off ordering again even for myself.

I’ve bought products from this company for years and have never had any problems at all. I ordered yet another set of loungewear and upon arrival I noticed the bottoms were faulted and I wanted an exchange. I tried to do this on the website but I think there was a glitch as it said I owed money. I emailed twice to ask about this and heard nothing back. I also sent a DM and heard nothing back. A little bit frustrated, I sent another DM to which they replied immediately and had the owner contact me via phone. He offered to send me a new pair of loungewear as an apology, which was really kind, and also informed me that the email I had used was an old one- I’ve noticed a lot of these reviews have mentioned no replies from emails so maybe they are using the old correspondence like myself- maybe the Night Store could check that their new email is correct on their website? Despite this little blip, the issue has been resolved now and I’m a satisfied customer. With regards on sizing- I’ve always found the Night Store to be very generous, so I would recommend you size down. I however size up as when I say I like oversized, I mean I like oversized!!!! Thanks Night Store for solving my issue and sending me a new set of the loungewear to add to my ever growing collection.

I have emailed 3 times as I haven't received my order and had no response from anyone . I can't comment on the items as I haven't received them .

I have been waiting for 3 weeks to receive my refund. I have had confirmation from them that they have received my returned items. I have messaged and emailed them but have had no reply at all. Very disappointed.

I ordered a pair of the croissant pyjamas and was impressed with the extremely quick delivery. However, when I received my item, I noticed small black marks on the front and back. I was initially disappointed, as I had intended to give these as a gift, so I emailed The Night Store customer support to inform them of the issue.
They responded the same day, apologised, acknowledged that I had been sent a faulty pair, and offered to send a replacement right away. The new pair arrived within days and were perfect!
The customer service I received was second to none — quick, efficient, and resolved to my expectations. I could not have asked for more. The pyjamas are beautiful, high quality, and make a lovely gift for my friend.
Highly recommend, and thank you again!

Pyjamas came quickly and are amazing quality so comfortable and soft! Would buy again !!

Exceptional customer service!
I haven't even received my items yet but the customer service has been faultless. If the clothing is anywhere near as good then I will be a returning purchaser for sure!

Saw the lovely croissant pyjamas advertised and thought they'd be great to lounge around the house in. Quickly found them on the website, they are relaxed fit so imagined as a size 10, the size 10/12 would be a perfectly suitable fit. Order placed, including a £5 delivery fee and received a few days later. Sadly they are HUGELY oversized....as in, the pants fall down unless they are tightened to a ridiculous degree. I simply can't wear them. Anyway, I've just gone to return them and wondered why there was a £4 handling fee. Oh, that's the cost to return which you can't avoid even though it's only £2.89 to post it back via Evri yourself! Next thing they want me to print the return label, it's 2025 barely anyone owns a functional printer these days (also trees?) - fine, if I must...of course its misaligned! So at this point I have a pair of pyjamas that are more suited to an elephant, a wonky returns label I had to print myself and I'm down £9 for the privilege. Would be nice if you gave people an idea about HOW oversized they are prior to ordering. Not great for a first...and last experience.

I ordered a set of pjs on pre sale. They were then advertised for £16 less when I checked the website again. I emailed and they refunded me the difference. Now they are available immediately, yet I've no idea when to expect my order and they do not want to respond to any of my emails. I've received the £16 and it says I've had a refund, yet they still owe me £44.
Really unhappy and I feel like I've been ripped off

It's such a shame because the patterns are so pretty, but the customer service is terrible.

I purchased two of the Matcha pyjamas, but they were not true to size, and the arms were so long, and they were much too long in the leg, unfortunately.

( I also purchased a short set, and two further short sets before the first order arrived)

I have been emailing them for a few weeks to be completely ignored, as I needed assistance with the returns process because I don't think they were as described, and nowhere before ordering does it say there would be a handling fee if returning.

I have been completely ignored, and yet still receiving lots of promotional emails.

I would just like this sorted, I'm only trying to return two pairs of pyjamas that were not as described.

Love the blue print PJs with lace trim . Have about 10 pairs of PJs , night gowns and robes from The Night Store . All great quality and quick delivery. Generous sizing that’s comfortable to sleep in . Designs are modern and stylish . I always look out for the new releases and fantastic bargains in the sales .

Have bought various pairs of pyjamas from Night over the last couple of years - I’m always impressed by the quality and they wash well! Highly recommend!

I'm long bodied and your pyjama trousers are the only ones that I've ever found that fit me comfortably, thanks to the excellent cut.
I'm delighted to have found your products and will doubtless be back for more, as the quality is also excellent and the designs are lovely.

Returned my parcel for a refund and it looks like it may have got lost - but no one from Customer Service is replying to my emails from the past two weeks.

Wouldn't have even give them a 1 " it's all fine if the pjs or nighties are fine if you want to keep them , but if there's a problem if you don't like them or changed your mind good luck getting a refund HE (DANIEL) does NOT want to give you a refund , I got a pjs and changed my mind so I sent them back emailed him never heard anything I Paid £4.+ for return which he said he would refund me cost me near £20. He sent me £8 .back after loads of emails I think it's best to just warn people STAY CLEAR .😡😡

Awful after sales experience trying to get a refund. Return reached them on 24th February and still waiting, lots of emails and no replies. Poor communication! avoid!

I only buy items in the sale/when reduced as they can be very expensive, however the quality is great. I’ve got multiple sets of the loungewear, which is so soft and luxurious feeling. I’ve also got multiple sets of the velvet pyjamas too. I love them.