Super helpful and quick to respond. They think along with you and will always ensure an appropriate solution. Kudos to the team!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Back in 2019 my wife gave me a Dorje Flatbed bracelet in Blue Tiger Eye and gold for my birthday, I've worn it practically every day since, three weeks ago I accidentally pulled too hard on it an... Leggi di più
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Nialaya for the W!! Absolutely love my two pieces collected (Blue Lapis Stud Bracelet & Gold CZ Panther). They compliment other bracelets well and work even better as singular pieces. The customer... Leggi di più
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This store is absolutely amazing — the jewelry is beautiful and they offer a wide assortment to choose from. Johnathan was super helpful answering all my questions and letting me look at so many diffe... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Danish-American founder Jannik Olander started Nialaya as a tribute to a Shaman he met on a life-changing journey through India. Inspired by spiritual insight and a deep belief in energy healing, he returned to Los Angeles with a vision: to create meaningful jewelry that channels personal power and intention. Rooted in a “Handmade in Hollywood” ethos, every Nialaya piece is crafted by hand in the brand’s Los Angeles studio using carefully selected pearls, gemstones, beads, sterling silver, stainless steel, leather, and precious stones. What began as a small collection sold to a renowned boutique in Beverly Hills quickly caught the attention of Hollywood’s elite. Nialaya soon became one of the most celebrity-endorsed jewelry brands in the world. Since opening its flagship store at 8215 Melrose Avenue in 2010, Nialaya has grown into a globally recognized name. From Los Angeles to Tokyo, its bold, boho-luxe designs have become symbols of individuality, style, and spiritual depth — more than jewelry, they are statements of purpose.
Informazioni di contatto
8215 Melrose Ave, 90046, Los Angeles, Stati Uniti
- 310-499-7162
- customerservice@nialaya.com
- nialaya.com
4,6
Eccellente
169 recensioni
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This is my first time walk in the…
This is my first time walk in the store, Evelyn was very nice and made very clear description on everything. Will come back again!
27 ottobre 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Dear Ruoqi. Thanks so much and great to hear we were able to help you get some cool and unique pieces. We are always here to help and we look forward to seeing you again. Best. Team Nialaya
Very good service and products
25 ottobre 2025
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Risposta di Nialaya Jewelry
Thanks so much. Great to hear. Regards from Team Nialaya
Amazing store with great service and…
Amazing store with great service and awsome pieces!
25 ottobre 2025
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Risposta di Nialaya Jewelry
Thanks so much, Ben! We really appreciate you visiting our flagship store on Melrose and are looking forward to welcoming you back again soon. Best, Team Nialaya
Great store with amazing pieces
Great store with amazing pieces and great and professional service.
24 ottobre 2025
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Risposta di Nialaya Jewelry
Dear Ben, Happy to hear you enjoyed visitng our shop and found some cool pieces of Jewelry. We hope to see you back soon. Have a great weekend. Best Regards, Team Nialaya
I can’t say enough good things about…
I can’t say enough good things about Nialaya Jewelry and Jannik. After a small issue with one of our pieces, the owner personally reached out and went above and beyond to make things right. Not only did they replace the item, but they also took extra care to ensure everything was perfect and even included a thoughtful gift as an apology.
It’s rare to find a company that truly stands behind their products and values their customers the way Nialaya does. The quality of their jewelry is exceptional, and the personal touch in their service made us feel genuinely appreciated.
Thank you to the Nialaya team for turning a minor issue into such a positive experience — you’ve earned lifelong customers!
21 ottobre 2025
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Risposta di Nialaya Jewelry
Dear Myles,
Reading your review truly made our day. Thank you from the bottom of our hearts for taking the time to share your experience. We’re so glad we were able to turn a small issue into a positive moment for you and Yvette — that’s exactly the kind of experience we want every Nialaya customer to have.
Hearing that our care, attention, and the little personal touches made you feel genuinely appreciated means more than words can express. It’s loyal and wonderful customers like you who inspire our team to keep creating pieces that bring joy and meaning.
Wishing you both countless moments of happiness and good energy wearing your Nialaya jewelry. You’ll always have friends here at Nialaya in LA!
With gratitude,
Jannik & the Nialaya Team
Love all my Nialaya pieces love the way…
Love all my Nialaya pieces love the way they’re beaded the bead selection the construction the color scheme the fit the processing and packaging and delivery as well as the cost.
22 luglio 2025
Risposta di Nialaya Jewelry
Dear Matumb, Thank you so much for your amazing review! We’re thrilled to hear that you love your Nialaya pieces — from the bead selection and craftsmanship to the packaging and delivery. Your kind words mean a lot to us and inspire our team to keep creating jewelry with passion and purpose. Enjoy wearing your pieces and best regards from Team Nialaya
In only one week one gold bracelet…
In only one week one gold bracelet broken.. bad quality.. I’ve bought two times.. more than 1.500 usd.. but in this case very bad quality in only one week.. I can send you a picture if you want
21 luglio 2025
Risposta di Nialaya Jewelry
Hi David,
Thank you for your feedback — we’re truly sorry to hear about your experience. We’ve reviewed your order from July 2025, and it looks like you purchased a silver and beaded bracelet, not a gold one, so we’re a bit unsure which piece you’re referring to. We’d love to take a look and help resolve this for you right away.
On a positive note, we hope you’re enjoying the other pieces from your order — the ring and four necklaces! If you’re happy with those, we’d truly appreciate a 5-star review for them.
Jewelry can sometimes break, especially men’s pieces since they’re often worn more actively — but no worries at all, we’re always here to help. A 1-star review really isn’t necessary, as most things can be repaired or replaced, and our customer service team is available 7 days a week to support you with anything you need.
Please email us at customerservice@nialaya.com and send a quick picture of the bracelet. Once we see it, we’ll make sure you’re taken care of right away like we do with every other request.
We’re committed to ensuring every customer is 100% satisfied, and we’d really appreciate the chance to make this right — we just need to understand which Gold bracelet you’re referring to?
Warm regards, The Nialaya Team
Ich liebe diesen Shop
Ich liebe diesen Shop. Der Shop bietet wunderschöne, einzigartige und qualitative Schmuckstücke an. Ich kaufe hier oft ein und
es hat von der Bestellung bis zur Lieferung alles
immer prima geklappt. Sogar Retouren klappen
einwandfrei und man bekommt sein Geld zügig zurück.
8 settembre 2025
Risposta di Nialaya Jewelry
Lieber Frau Bijelic, Vielen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unseren Schmuckstücken und unserem Service so zufrieden sind. Wir freuen uns, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen / Dear Miss Bijelic, Thank you so much for your wonderful feedback! We’re thrilled to hear that you are so happy with our jewelry and service. We look forward to welcoming you back again in the future! Warm regards from Team Nialaya
Nialaya for the W!!
Nialaya for the W!!
Absolutely love my two pieces collected (Blue Lapis Stud Bracelet & Gold CZ Panther). They compliment other bracelets well and work even better as singular pieces.
The customer service of the Nialaya team was flawless and swift. You can definitely expect me to come back for more.
14 ottobre 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Thank you so much for your amazing review Mathias! We’re thrilled to hear that your Blue Lapis Stud Bracelet and Gold CZ Panther are hitting the perfect note... Your kind words about our team mean the world to us — we always strive for that flawless experience. Can’t wait to welcome you back for more Nialaya pieces soon. Have a great day. Best regards from Team Nialaya
Tak for jeres arbejde i kundeservice
Tak for jeres arbejde i kundeservice. Efter min anmeldelse her tog kundeservice sig af sagen. Nu er det fikset og jeg får mine penge retur. Desuden har Nialaya valgt at arbejde på at kunne hjælpe de europæiske kunder i returprocessen. Jeg håber, jeres kunder får gode oplevelser med jer.
6 ottobre 2025
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Risposta di Nialaya Jewelry
Kære Trine, Tusind tak for din flotte anmeldelse og for at give os muligheden for at rette op på oplevelsen hos Nialaya 🙏 Vi er glade for, at sagen blev løst, og at du har fået dine penge retur.
Hos Nialaya betaler vi altid told og tariffer for vores danske og øvrige EU-kunder, så du trygt kan handle uden ekstra omkostninger. Vi arbejder samtidig hele tiden på at forbedre returprocessen, så det bliver endnu nemmere og mere trygt for vores europæiske kunder.
Tak fordi du deler din oplevelse – det betyder meget for os og for andre kunder, som overvejer at handle hos os. Mvh Jannik Olander & Team Nialaya
Nærmest umuligt at returnere varer
Jeg købte et sæt armbånd til min mand. Det var desværre for småt, og kunne ikke fås i den rigtige str., så jeg skal have det sendt retur. Det koster 10 USD, hvilket er ok, men det skal sendes tilbage til USA, selvom det er leveret fra Virum i Danmark, og jeg kan ikke få forsendelsespapirer eller andet, det kan guide mig til returforsendelsen, kun adressen. At sende varerne tilbage til USA er temmelig dyrt og vil bla. kræve, at jeg betaler told (igen). Det er umuligt at komme i kontakt med kundesupport. Så jeg står med armbånd til 500 USD,, som min mand ikke kan bruge, og som jeg ikke kan sende retur ...
24 settembre 2025
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Risposta di Nialaya Jewelry
Hej Trine
Først og fremmest tak for dit Nialaya-køb – det sætter vi stor pris på. Vi er kede af, at armbåndene ikke passede din mand.
Vi har svaret dig omgående på din henvendelse, og min kundeservice er allerede i gang med at hjælpe dig, så varerne kan returneres til vores danske kontor nemt og hurtigt. Som altid betaler VI den danske told for alle vores kunder, når varerne importeres til Danmark – det koster aldrig ekstra for vores kunder, heller ikke i forbindelse med returnering til Virum.
Jeg håber, du er tilfreds med den service, vi har ydet, og at vi får lov at byde dig velkommen tilbage en anden gang.
Bedste hilsner
Jannik & Team Nialaya
Perfectly crafted jewelry
Perfectly crafted jewelry. Express delivery and product support to be example to everyone
5 giugno 2025
Risposta di Nialaya Jewelry
Dear Peter,
Thank you so much for your kind words. We truly appreciate your support and are doing our very best every day. It means a lot when customers like you take the time to share their positive experiences.
Best regards, Team Nialaya
Quick shipping and amazing quality
My Order came through quickly, and I’m super happy with it!
My bracelet came nicely packed in their branded box. Quality is excellent and I’ve already gotten compliments wearing it! Will definitely buy there again.
10 agosto 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Dear Christian. That is great news. Thanks so much and thanks for sharing the kind words. We love our happy customers. Regards from Team Nialaya
305 fan of Nialaya Jewelry
I’ve been buying Nialaya Jewelry for my husband and me for years, and I have to say the designs are truly special and unique, and the quality is outstanding. My husband wears gold and I wear silver, and we’re still wearing our very first pieces. I love that they’re both timeless and effortlessly cool. We’re constantly stopped and complimented on our jewelry. Nialaya is always a conversation starter. We’ve even met other people here in Miami wearing Nialaya who noticed ours and commented on it. Such a small world and we loved that! This summer, we even had the pleasure of visiting their flagship store in Los Angeles and meeting the owner ,such a nice guy, and his team, who are just outstanding. I highly recommend Nialaya Jewelry and they ship their Handmade pieces from LA to Miami in just 3 days.
10 agosto 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Dear Niki. Wow, thank you so much for sharing your story! We love hearing how your Nialaya pieces have become part of your everyday life — and that you’re still wearing your very first ones after all these years. It’s amazing how Nialaya connects people, whether in Miami or LA. We truly appreciate that you visited our flagship store and took the time to meet Jannik and the team. We have so many wonderful customers in Miami, and we’re proud to have you representing Nialaya there. Thank you for your support — we can’t wait to surprise you with more unique designs!
— Team Nialaya
Beautiful design
⸻
⭐⭐⭐⭐⭐
Have shopped at Nialaya several times, and it’s always a pleasure. Shipping to Denmark is super easy, and customs/VAT are already included in the price, so there are no unpleasant surprises.
The quality is fantastic even the gold plating lasts for many years, despite me often wearing my jewelry while playing padel. The designs are both timeless and unique, and I always receive compliments when wearing them. I love their handcrafted pieces and distinctive designs. Nialaya is simply different from any other jewelry brand, and you know you’re getting true value for money.
The service is outstanding fast, helpful, and personal. You can really feel that they care about their customers. I can only give Nialaya my warmest recommendations for anyone who wants unique and cool Men’s Jewelry.
8 agosto 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Dear Christian,
Thank you so much for your amazing feedback and for being a loyal customer! We’re thrilled to hear you love the quality, designs, and service — and that your pieces even hold up during padel matches. We truly appreciate your support and look forward to creating more unique pieces for you!
Best Regards and good vibes The Nialaya Team
Extremely fast shipping from the US to…
Extremely fast shipping from the US to Switzerland in just 3 days! The product quality exceeded my expectations, and the company owner was very friendly and helpful. Highly recommend!
6 agosto 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Wow, thank you so much for the amazing review! We're thrilled to hear your order arrived in Switzerland so quickly and that you’re happy with the quality. It means a lot to us that you noticed the personal touch—we always aim to go the extra mile. Thanks again for the recommendation and support! 🙏✨ Team Nialaya
Risposta di Nialaya Jewelry
Thank you so much, Holden! We truly appreciate your kind words. We strive to do our best every day, and it means a lot to know it’s making a difference. Thanks again for your support! Best Team Nialaya
Risposta di Nialaya Jewelry
Dear Kevin. Thank you so much for your wonderful review! We’re delighted to hear that you loved the craftsmanship and had a great experience with our customer service. Your support means everything to us! Best Team Nialaya
Don’t buy Nailaya jewelries
I will send an email with proof. I just sent proof to your email, with the receipt I got from Farfetch, I sent it with your certificate of authenticity as well.
Stop coming to my email to explain the counterfeit of the product you’re selling. I don’t expect silver earrings to turn black within a month. Say whatever you want to say here and stop coming to my email.
Check your email, you sell counterfeit
17 luglio 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Dear Solomun,
Thank you for your… passionate message. We must admit, we’re still trying to decode it — but we appreciate the effort.
Just to clarify: All of our jewelry is handmade with certified materials, and every item sold on Farfetch is 100% authentic. Farfetch is one of the world’s most trusted fashion platforms and a valued long-time partner of ours.
As for your earrings — if they’ve darkened, that’s a natural oxidation process common with real 925 sterling silver. It’s chemistry, not conspiracy, and it can be easily cleaned. Not a big deal really 😅
We’re also a bit puzzled by your comment about us “coming into your email.” We’re not exactly in the business of inbox invasions — and we don't know Your email. You left a 1-star review here on Trustpilot, and we’re simply replying publicly to offer help. That’s usually how this works. 😉
If you genuinely need assistance, we’re happy to help — ideally with a bit more clarity and punctuation next time.
Wishing you all the best (and perhaps a proper silver polishing cloth for that very real 925 silver you purchased — from the very real Farfetch).
— Warm regards, Your friends at Nialaya 😊
Absolutely beautiful jewelry at a…
Absolutely beautiful jewelry at a reasonable price! I keep coming back for more:-)))
14 luglio 2025
Non scritta su invito
Risposta di Nialaya Jewelry
Dear Markus, Thanks so much for the kind words. We love our happy customers. Have a great day.
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