Next Gen Mobility Recensioni 

275
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

I bought a brand-new unicycle from Next Gen Mobility, and just a few days later it tumbled down the mountain and was damaged quite badly. Rob was incredibly responsive and supportive, helped me get... Leggi di più

Valutata 5 stelle su 5

Next Gen Mobility Delivers! Great experience and superb customer service. You receive what you paid for in a timely fashion. All packaging is properly done. And if you have any questions Rob is... Leggi di più

Valutata 5 stelle su 5

The speed of the delivery was expedited do to the change of warehouse location to Arizona , the delivery was so much quicker than I expected it to be and that was a welcome treat! Thanks NEXT GEN a... Leggi di più

Valutata 5 stelle su 5

Rob went above and beyond to make things right when part of my order was missing. He quickly arranged for the replacement part to be shipped directly from China, issued a partial refund without me ask... Leggi di più

4,9

Eccellente

TrustScore 5 su 5

275 recensioni

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2 stelle
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4,9

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(275)

152 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Next gen mobility went above and…

Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon request to no signature. They also cancelled and swapped my Panther order for an ORYX immediately upon request. Top notch place to buy an EUC!

29 settembre 2025
Valutata 5 stelle su 5

I purchased a Commander Pro 50s

I purchased a Commander Pro 50s - Oct- 2024from NextGenMobility. The interaction with NextGenMobility has been nothing but positive and very helpful. This is an absolute Top Notch business. I also was able to purchase the Wheel for $800 less than EWHEELS was selling her for.
I’ll buy my next wheel from NextGenMobility.

30 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

A Nosfet Aero is my fifth EUC

A Nosfet Aero was my fifth purchase of a new wheel, (my EUC hobby has gotten out of control, but in a good way) and the first from NGM. I was impressed with the level of communication, keeping me in the loop on the progress of a pre order wheel on its voyage from China. It came off the boat and was shipped as promised and actually arrived a day early. No fuss no problems. So when it comes time for wheel number six, NGM will be at the top of the list.

28 agosto 2025
Valutata 5 stelle su 5

Great customer service

I received periodic detailed updates throughout the entire delivery process — The packaging was intact and well-thought out — Delivery was right on time — The Aero came in perfect condition and was well worth the wait (and price) — Rob has been super helpful with the entire process

28 agosto 2025
Valutata 1 stelle su 5

NEVER AGAIN

First wheel delivered was the wrong one. Correct wheel was supposed to have a street tire, but some how they didn't order it?? Idk. I was told a reimbursement of $100 was gonna be issued-that never happened. I WILL NEVER DO BUSINESS WITH NEXT GEN. Total embarrassment of a business. Never, ever, ever getting my hard earned money again. Edit, when Rob called he said we don't have the street tire variant what do you want to do? Well waiting for a few more months isn't worth it, with the riding season almost over. He didn't put that in his response to the post. F Next Gen

26 agosto 2025
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Risposta di Next Gen Mobility

Hi Michael,

We are truly sorry for the issues you experienced. When we discovered that we accidentally sent you a Leaperkim Sherman L, we quickly sought to make it right and send you the wheel that you wanted (Leaperkim Lynx). You then changed your mind and decided that you wanted an EUC variant that was not yet in stock. When our shipment arrived. Unfortunately, Leaperkim did not send us the Lynx that we ordered - you wanted a street tire and we were able to offer you an off-road tire version. When we called you about it, you confirmed that it was acceptable prior to us shipping it out on August 28th.

You will find that the refund was processed on August 29th on our end. Credit card companies don't typically work as fast as we would like, and can sometimes take up to 10 days to fully process the refund and credit your account, so your patience would be appreciated as that timing is out of our control.

We are always striving to do the right thing to ensure customer satisfaction. We apologize for dropping the ball in your situation, and hope that we can earn back your business in the future.

Valutata 5 stelle su 5

NGM fast warranty.

NGM is great and got my warranty part super fast and mailed it off to one of my strange travel addresses. Thanks again for great customer service and support.

6 agosto 2025

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