Their courses are neurotically asking you to voice record yourself in every 10 minutes, then it does not work. Then it asks you safety questionnaires twice to continue course. For a defensive driving... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... Leggi di più
L'azienda ha risposto
While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... Leggi di più
L'azienda ha risposto
The course was clear informative and easy to understand. The tests on each module were fair not complicated and easy to pass if you paid attention to the courses. When a technical problem arose I was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
Informazioni di contatto
313 West Main Street, 12953, Malone, Stati Uniti
- 877-689-0674
- newyorksafetycouncil.com
3,9
Molto buono
282 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I was unable to get the program
I was unable to get the program. I purchased twice I followed up by phone after going to my bank to try and cancel the purchase. No response. So I spent $64.and have not received anything I will gladly take the course but was not able to proceed after the purchase
11 giugno 2026
Risposta di New York Safety Council
Thank you for reaching out, Rebecca. We sincerely apologize for the trouble you experienced — we've gone ahead and refunded the duplicate purchase, and we've also sent you an email to help get you started with the course. We hope this makes things right and that you're able to enjoy the program!
you are keep increasing fee
you are keep increasing fee. I paid you for your service but invain. Please refund my fee or arrange certificate so I use it.
18 luglio 2026
Risposta di New York Safety Council
Thank you for your feedback, Waheed. We're truly sorry to hear you're disappointed with the pricing and that the experience didn't meet your expectations. We sincerely apologize for any frustration this has caused, and we take all feedback seriously as we work to provide value to our customers.
Gliches & no assistance.
On several occasions, there were glitches. Couldn’t proceed to next section and in the evening, no help available.
13 luglio 2026
Risposta di New York Safety Council
Thank you for bringing this to our attention, Sheldon. We sincerely apologize for the technical difficulties you experienced and for the lack of available support when you needed it. We see that you have already completed your course at this time. Please reach out to us via email at supportspecialist@certus.com if you need any more help.
Boring and prone to issues, and sometimes inaccurate
The program was not only boring, it was deeply flawed. First of all, it was difficult to use, because the screen kept freezing. I had to go into incognito mode. And I frequently had to refresh to get the program to continue. In addition, the questions were not always compatible with the lessons. Sometimes the answers were in the next section! (Like how many points for failing to have a child properly restrained.) Other times, the wrong words were used (like at least twice saying the black and white regulation signs -- like speed limits -- were "horizontal" rectangles). Then, at completion, instead of just coming out and saying that the certificate would be mailed within 14 days (I had to go into "chat" to get that information), it tries to sell you a rush order for $14.99. RUDE! And then it tries to get you to change insurance carriers. All instead of just telling you when you'll get the certificate and letting you leave. I would not recommend this course.
19 luglio 2026
Risposta di New York Safety Council
Thank you for the detailed feedback, Susan. We sincerely apologize for the issues you encountered — from the technical glitches to the confusion around certificate delivery and the post-course advertising. Your comments raise valid points and we're sorry the experience fell short of expectations. We take all feedback seriously and use it to continually improve our courses and user experience.
My wife can't get past the voice…
My wife can't get past the voice recording and there appears to be no one that can help you. She's been trying to complete this stupid course for over a week now but can't get past the voice recording
18 luglio 2026
Risposta di New York Safety Council
Thank you for reaching out, Amanda. We're so sorry to hear your wife has been unable to complete the course due to the voice recording step — especially after more than a week of trying. This is absolutely not the experience we want. Your concern has been escalated internally and a member of our team will be reaching out directly to help resolve this. We appreciate your patience.
Easy to use program
Easy to use program, quick certificate arrival in the mail.
Thank you.
10 luglio 2026
Risposta di New York Safety Council
Thank you so much, Lisa! We're delighted to hear the program was easy to use and your certificate arrived quickly — that smooth, hassle-free experience is exactly what we aim for. We appreciate you choosing New York Safety Council and hope to see you back for future courses!
Website was easy to use
Website was easy to use. Certificate came quickly. All in all, an easy process.
1 luglio 2026
Risposta di New York Safety Council
Thank you, Mary! We're so glad the entire process was easy from start to finish. Quick and reliable certificate delivery is something we take great pride in. Thank you for choosing New York Safety Council — we hope to see you again!
Unable to access course.
After completing payment, I was unable to access the course after several attempts. I do not have a smart phone. I was finally refunded my payment. I will take the course elsewhere. Mike
8 giugno 2026
Risposta di New York Safety Council
Thank you for sharing your experience, Mike. We're truly sorry you were unable to access the course after payment, particularly without a smartphone option available to you. We sincerely hope to have the opportunity to make this right in the future.
I could not get voice recognition to work.
I was unable to establish voice recognition so I asked for a refund
4 luglio 2026
Risposta di New York Safety Council
Thank you for your feedback, Anita. We're sorry the voice recognition step created a barrier to completing your course. We apologize for the inconvenience and truly appreciate your patience.
its great I can do as much or as little…
its great I can do as much or as little at my convenience and pick up where I left off
17 giugno 2026
Risposta di New York Safety Council
Thank you for the kind feedback! The ability to learn at your own pace — picking up right where you left off whenever it's convenient — is one of the things we're most proud of offering. We're glad it's working so well for you. Thank you for choosing New York Safety Council!
This is my fourth or fifth year and…
This is my fourth or fifth year and doing this and it’s an easy review of the rules of the road. You can do over many days.
17 luglio 2026
Risposta di New York Safety Council
Thank you, June — and a big thank you for being such a loyal returning customer year after year! It's wonderful to hear that the course continues to serve as a helpful and easy review. The flexibility to complete it over multiple days is something our students really value. We look forward to seeing you again next year!
Easy course
Course was well presented and easy to take. My wife and I took the course in one weekend and we had our certificates within a week.
16 luglio 2026
Risposta di New York Safety Council
Thank you for the wonderful review, B Derrick! We love hearing that you and your wife were able to complete the course together in a weekend — and congratulations on your certificates! We're glad it was well-presented and easy to follow. Enjoy your driving discount!
very negative and wasteful experience
Almost everything. I was not allowed to move on to the next modules. I had no luck in my attempts to contact customerservice for support. So I lost the money I paid for the course.
16 luglio 2026
Risposta di New York Safety Council
Hi Rene, we're truly sorry for the trouble you experienced accessing the course modules and reaching our support team — that's not the experience we want for any of our students. We've reset your course and it's ready for you to log in and start now. If you need any additional support, please email us at supportspecialist@certus.com and we'll be glad to help. Thank you for your patience!
very easy to use
16 luglio 2026
Risposta di New York Safety Council
Thank you, David! Simple and easy to use is exactly what we aim for. We appreciate you taking the time to share your experience!
Risposta di New York Safety Council
Thank you for your feedback, Laverne. We're truly sorry that getting started felt more difficult than it should have — that's not the experience we want for you. We've gone ahead and issued a full refund on your behalf. Please allow 3–5 business days for it to be reflected on your end. We sincerely apologize for the inconvenience and appreciate your patience.
Couldn’t go beyond the first module
8 luglio 2026
Risposta di New York Safety Council
Thank you for letting us know about this issue. We're sorry to hear you weren't able to progress past the first module — that's not the experience we intend. Your concern has been escalated internally and our team will be reaching out to you directly.
Risposta di New York Safety Council
Hi Gail! We took a look at your account and wanted to clear things up — your course wasn't locked out. It simply hadn't been started yet and was close to expiring, so we went ahead and reset it for you. You now have 30 more days to complete the course, and it's all ready and waiting for you to log in and give it a try! We hope you enjoy it. If you run into any questions or concerns along the way, please don't hesitate to reach out to us at supportspecialist@certus.com — we're happy to help!
It was easy to follow
It was easy to follow, understandable and made a lot of sense. I also liked that I could start and stop when I got tired or needed to attend to something else and didn't have to start from the beginning.
6 giugno 2026
Risposta di New York Safety Council
Thank you so much, Donna! We're so glad the course was easy to follow and that the flexible format worked well for you — being able to pause and pick back up right where you left off is one of our favorite features too. We appreciate you sharing your experience!
The experience was very easy and I like…
The experience was very easy and I like that I could stop and then come back to finish if I needed to.
20 giugno 2026
Risposta di New York Safety Council
Thank you, John! That flexibility to stop and come back is something we know makes a real difference, and we're glad it worked well for you. Thanks for choosing New York Safety Council!
Cut the advertising!
I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This is supposed to be a learning opportunity, not a commercial venture. The course itself was very good.
15 luglio 2026
Risposta di New York Safety Council
Thank you for the feedback, Liz! We're sorry to hear that the experience at the end of the course wasn't what you expected — we completely understand your concern about privacy, and we appreciate you bringing it to our attention. We're glad to hear the course itself was very good, and we'll make sure your feedback is shared with our team. We truly appreciate you taking the time to share your thoughts!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.