Their courses are neurotically asking you to voice record yourself in every 10 minutes, then it does not work. Then it asks you safety questionnaires twice to continue course. For a defensive driving... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... Leggi di più
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While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... Leggi di più
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The course was clear informative and easy to understand. The tests on each module were fair not complicated and easy to pass if you paid attention to the courses. When a technical problem arose I was... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
Informazioni di contatto
313 West Main Street, 12953, Malone, Stati Uniti
- 877-689-0674
- newyorksafetycouncil.com
3,9
Molto buono
282 recensioni
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Their courses are neurotically asking…
Their courses are neurotically asking you to voice record yourself in every 10 minutes, then it does not work. Then it asks you safety questionnaires twice to continue course. For a defensive driving course that I paid 30 dollars this amount of security and hassle is really is unbelievable.
26 agosto 2026
Non scritta su invito
Risposta di New York Safety Council
Hi Sapiens, thank you for sharing this feedback, and we're sorry for the frustration the frequent voice verification and repeated questionnaires caused during your course. We know that extra friction isn't what you want when completing a defensive driving course, and we're using feedback like yours to keep improving the experience. Just to clarify, we use voice biometrics to confirm the student is the one completing the course the entire time — it's a requirement we're required to validate. Thanks again for taking the time to let us know!
Risposta di New York Safety Council
Hi Iris, thank you for the 5-star rating! We're glad you found the process easy. If any questions come up down the road, our team is always here to help — thanks for choosing New York Safety Council!
Risposta di New York Safety Council
Thank you, Jeffrey! We're glad you found the course detailed, informative, and thorough.
Safety Course Experience
First and foremost. I like to thank the fis fusion company for the literature and the test as well as test questions that were nicely developed in place. They have done an excellent job. I recommend it to everyone looking to take the safety Course. Yours Truly Hector Ramos.
12 luglio 2026
Risposta di New York Safety Council
Thank you so much, Hector! We're glad to hear the course materials and test questions were clear and well put together, and that the overall experience lived up to your expectations. We appreciate you taking the time to share this and recommending us — safe travels ahead!
Easy to do from home.
10 luglio 2026
Risposta di New York Safety Council
Thank you for the review! We're glad completing the course from home was quick and convenient. Safe driving!
Very easy to use!
27 luglio 2026
Risposta di New York Safety Council
Hi Michael, thank you for the great review! We're so glad you found the course easy to use. Safe travels, and thanks for choosing New York Safety Council!
I was not able to complete the course
I was not able to complete the course. Lot's of technical problems. Unable to receive help. Requested refund, and have not received it yet
20 giugno 2026
Risposta di New York Safety Council
Hi Alisa, we sincerely apologize for the technical difficulties you experienced. This is not the experience we want for our students. We have escalated your refund request and our team will be reaching out to you directly to resolve this as soon as possible. Thank you for your patience.
Risposta di New York Safety Council
Hi Fred, thank you for the great review! We're so glad the course was simpler than expected — that's exactly what we aim for. We look forward to having you back!
Risposta di New York Safety Council
Hi Iris, thank you! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear it's working well. We appreciate you taking the time — see you next time!
I have many years of driving…
I have many years of driving experience. The course reviewed important concepts needed for safe driving. The time allowed for each module was good.
13 luglio 2026
Risposta di New York Safety Council
Hi Thomas, thank you for the thoughtful review! We're glad the content was relevant and that the pacing worked well for you. We appreciate your feedback and look forward to having you back!
Microphone not available on my desktop…
Microphone not available on my desktop computer. Completing course on desktop. Had to use phone to constantly confirm my identity, switching back and forth. Log into account on computer, log into account on phone, complete ID requirements, log out of phone, continue with course. Verify ID, log into acount on phone, etc.!! Very confusing and annoying. Having me confirm my identity that ofter and then,after 5-1/2 hrs into the lesson, being locked out because of limited time to answer questions is ridiculous. Also, course info I had to review and got tested on is the same exact info that I reviewed back in 2023. Nothing changed!!! Why am I having to complete this course every 3 yrs when the information remains the same? The level of security to ensure I don't "cheat" is, in my opinion, at a level beyond what a reasonable person would expect to take "a course".
22 giugno 2026
Risposta di New York Safety Council
Hi Thomas, we sincerely apologize for the frustrating experience. The identity verification process is mandated by the state of New York to ensure course completion integrity, but we understand how disruptive it can be on a desktop without a microphone. Please don't hesitate to reach out to us at supportspecialist@certus.com if you need further assistance — we'd love the chance to make this right.
Horrible experience.
Horrible experience.
From the start it was hard to log and stay logged into the system, and I spent much time talking to your help center where the person was very difficult to understand and hard to follow her instructions. After I got back in and I was about 20% into the course it stopped recognizing my voice password and I had to call again, but this time I was not able to continue; and I asked that my money be refunded, but she could not do that. Sometimes later I received an email congratulating me on successfully completing the course and that I would be receiving the certificate in the mail, which obviously I never received.
I have filed a dispute claim with Visa.
PS. I mentioned this to a friend and he told me he had a similar experience and money was refunded to him.
I would have given you a zero star if it had been possible
24 giugno 2026
Risposta di New York Safety Council
Hi Josephine, we are so sorry to hear about the difficulty you experienced — both with logging in and with our support team. This is absolutely not the experience we want for our students, and we take this feedback very seriously. Our team will be reaching out to you directly. We sincerely apologize for the frustration this caused.
I had to pay for another course in the…
I had to pay for another course in the process of not able to get my money back.
23 giugno 2026
Risposta di New York Safety Council
Hi Kenneth, we sincerely apologize for the experience you had. We want to make this right — please reach out to us at supportspecialist@certus.com with your order details so we can review your case and ensure you receive the appropriate resolution. We appreciate you letting us know.
It was so easy to navigate and the…
It was so easy to navigate and the lessons was very helpful. Customer service also did a very amazing job of being so helpful when I got locked out of accessing the lessons.
7 luglio 2026
Risposta di New York Safety Council
Hi Rizelle, thank you so much for this wonderful review! We're delighted to hear that both the course and our customer service team made a positive impression. We'll be sure to pass your kind words along to the team. Looking forward to serving you again!
Risposta di New York Safety Council
Hi Bob, thank you for the feedback! We understand the identity verification process can feel like an extra step, but it is a state requirement to ensure the integrity of course completion. We appreciate your patience with it and hope to earn that 5th star next time!
Risposta di New York Safety Council
Hi Byron, ¡muchas gracias por sus amables palabras! We are so glad to hear you had an excellent experience. Your feedback means a great deal to us and we look forward to serving you again!
A question was asked about child…
A question was asked about child support arrears. The answer was suspended instead of revoked.
There were way more important questions to ask beside a drivers license in child support payments.
23 giugno 2026
Risposta di New York Safety Council
Hi AJ, thank you for taking the time to review us! Your feedback helps us continue improving our courses and services. We hope to provide you an even better experience next time.
Risposta di New York Safety Council
Hi Donna, thank you for the kind review! Simplicity and clarity are things we work really hard on — we want every student to feel confident and capable from start to finish. We appreciate the feedback and look forward to serving you again!
The information was useful
The information was useful, the time quoted to complete the course was accurate.
7 luglio 2026
Risposta di New York Safety Council
Hi Ann, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Do this now!
The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-course video could use a refresh! All-in-all, a painless way to save a few bucks on premiums while reviewing the rules of the road. Thank you.
9 luglio 2026
Risposta di New York Safety Council
Hi Beth, thank you so much for the kind words! Our team works incredibly hard to make every interaction feel personal and supportive, so reviews like yours genuinely make our day. We'll be sure to share this with the team. We're here whenever you need us!
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