My NewAir cooler started to have cooling issues after 10 years of ownership. Where other companies would just say to buy a new unit, Laurellee at NewAir helped diagnose the problem, was kind and respo... Leggi di più
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When the fridge arrived damaged, I requested e-support and Laurellee responded just eight (8) minutes later. She was courteous and helpful and arranged to send a replacement part. But after 72 hours... Leggi di più
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Experienced a damaged unit on arrival. Contacted support and Laurellee helped me turn this experience from bad to good very quickly. Helped with the entire process and got a new unit being shipped to... Leggi di più
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I contacted new air after searching the Internet for a replacement beverage fridge. I had a couple of technical questions and emailed Customer Service. I received a quick response from an extremely he... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Informazioni di contatto
6600 Katella Ave, 90630, Cypress, Stati Uniti
- (855)963-9247
- Support@newair.com
- newair.com
4,8
Eccellente
4400 recensioni
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fern was friendly
Fern was friendly, helpful and quick to answer my question.
30 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Dana, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Wine cooler issue
Fern was very helpful in resolving our problem. Always got right back to me!
16 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Lisa, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
They responded to my inquiry quickly…
They responded to my inquiry quickly and had options for me. Ionie was very helpful with her emails and also with my phone call to order a part for repair of my beverage fridge. I initially thought they were helpful. However after selling me a replacement part with suggested instructions, a different looking part arrived and repeated requests have given me no help!! Now I am stuck with a broken beverage fridge and a useless part that bought!
24 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Joe, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Customer Service Rep
Customer Service Rep. Laurellee was very polite and respectful in all of her interactions with my questions and needs.
25 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Gay, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Top notch customer service
Hilary was great! Prompt, friendly, customer service.
She is getting me the needed replacement part right away.
25 marzo 2026
Non scritta su invito
Risposta di Newair
Hello DanU, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
very quick response and addressed our…
very quick response and addressed our need
25 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Bruce, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Risposta di Newair
Hi Stephen, Thank you for your rating! Glad to hear we were able to give you a great experience.
Laurellee provided an outstanding customer service
Laurellee provided an outstanding customer service experience from start to finish. She was incredibly responsive, professional, and proactive in resolving my order issue. When there was a problem with my original order, she quickly identified the root cause, coordinated with her team, and offered a clear solution by canceling the order and generating a new quote—making what could have been a frustrating situation smooth and manageable. Laurellee kept me informed about next steps, timelines, and tracking. Her communication was clear, polite, and timely throughout the entire process. Laurellee’s dedication to customer satisfaction, efficiency, and friendly approach truly made a difference. I highly recommend her and appreciate the excellent support she provided!
20 marzo 2026
Non scritta su invito
Risposta di Newair
Hi there, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
The customer service rep was…knowledgeable and helpful
The customer service rep was knowledgeable and helpful. Laurellee provided a solution and took care of me as though I my situation mattered. I did not know what to do with my ice maker and she took the time to help and responded immediately to my emails. I was shocked to see an immediate response. I had the opportunity to speak with her on the phone, and she did not disappoint in conversation Very helpful and pleasant. Thanks, Newair for hiring a great customer service rep! Once we purchase the product the customer experience does not stop at the purchase but through customer service as well to resolve problems.
19 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Patrica, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great customer service that resolved…
Great customer service that resolved the issue quickly.
17 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Dominick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie Castro was excellent
Ionie Castro was excellent. Very helpful explaining the process of returning a faulty unit and kept me in the loop on everything I needed to do. Her attentive service was greatly appreciated.
17 marzo 2026
Non scritta su invito
Risposta di Newair
Hi JMS, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I have been looking at your Newair 840 …
I have been looking at your Newair 840 and Fern helped answer all my questions wonderfully and in a timely fashion. Very pleasant communication.
16 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Pstrick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Timely response is important when no local support
Great support for NewAir team. Regular email and phone contact. Timely response with drawings to diagnose problems
13 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Anil, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Customer service is always so great
Customer service is always so great, Fern was a huge help in getting my shipping issues figured out.
16 marzo 2026
Non scritta su invito
Risposta di Newair
We're thrilled to hear about your positive experience with Fern! It's great to know she made the process easy and efficient for you. Enjoy your ice-cold Pepsi, and thank you for sharing your feedback! Your satisfaction is our priority.
Ionie Castro was my customer contact…
Ionie Castro was my customer contact person. Extremely helpful and knowledgeable. Diagnosed my over 2 year old SS215 Newair icemaker issue,provided the part number of the part required and a link to purchase it along with detailed instructions to replace the bad part. Would definitely purchase from them again.
9 marzo 2026
Non scritta su invito
Risposta di Newair
We're thrilled to hear about your positive experience with Ionie! It's great to know she made the process easy and efficient for you. Enjoy your ice-cold Pepsi, and thank you for sharing your feedback! Your satisfaction is our priority.
Hilary W managed by warranty claim with…
Hilary W managed by warranty claim with empathy, professionalism and genuine desire to resolve my concerns, additionally she acted with a strong sense of urgency to resolve my issue in a timely way. Thank you, Hill W you turned a frustrating situation into a positive experience.
6 marzo 2026
Non scritta su invito
Risposta di Newair
We're thrilled to hear about your positive experience with Hilary! It's great to know she made the process easy and efficient for you. Thank you for sharing your feedback! Your satisfaction is our priority.
Fern was an incredible help with our…
Fern was an incredible help with our ice machine. Even going as far as sending a picture of a part and sending the manual.
11 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Katie, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Quick response from the help dept
Quick response from the help dept. Everything was handled and completed in a matter of hours after approval of warranty.
Very pleased with customer service!!
9 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Debra, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Amazing
Amazing! great products and even better customer service!
Thanks again Fern, with quick resolution and even better help.
5 marzo 2026
Non scritta su invito
Risposta di Newair
Thank you, Kevin! We're thrilled to hear you had such a positive experience with our products and customer service. Fern is indeed a star! We appreciate your support and look forward to serving you again.
Hillary was Awesome
Hillary was Awesome. She knew exactly what part I was describing and told me the cost. She also had the order placed and a tracking number for me in no time. Hillary is a valuable asset to your company. Thank you so much for the great customer service. I a dealing with one company now and you cant hardly get in touch with them
4 marzo 2026
Non scritta su invito
Risposta di Newair
Hi Timothy, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
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