Ordered dresses on 29th August. Emailed customer service email and talked to chat bot as well as Evri to try and trace the parcel. No response from Needs no Label and Evri advised to raise dispute w... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Couldn’t recommend NNL more. I’d ordered multiple dresses for the races back in April. Decided on one and returned the others. Royal Mail decided to misplace my return which I eventually located. This... Leggi di più
L'azienda ha risposto
From order to delivery 2 days notification at every stage, ordered same dress 2 colours and very pleased with both, sizing was great bit tight on the tummy but nothing a bit of magic shape wear won’t... Leggi di più
L'azienda ha risposto
Have never ordered from this website before, needed a dress for my engagement party, they had a champagne sequin style I liked and it was much cheaper than another one I'd seen elsewhere. The dress ar... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Informazioni di contatto
4,2
Molto buono
168 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service
Great service - easy to order and delivered very promptly. Dress very good quality
29 dicembre 2024
Risposta di Needs No Label
Hi Rose-Marie,
Thank you for taking the time to leave us a 5* review, it is very much appreciated! We hope to see you again soon!
Many thanks,
NNL Customer Care
No sign of my refund after weeks
No sign of my refund after several weeks. No contact details on their website. I returned a dress several weeks ago which was confirmed as received by them on 13th December. They then issued the refund on 18th December, however it ‘failed’ which has never happened before. Shockingly awful customer service.
With the cost of living crisis, purchasing a dress is not something I normally do, however I had a Christmas work event which I needed to find an outfit for, so ordered a few different options. This one from needs no label was not right, hence the return. It’s unacceptable to leave customers waiting for so long to receive their money back.
13 dicembre 2024
Non scritta su invito
Risposta di Needs No Label
Hi Frances,
Sorry to hear that you have had a negative experience whilst shopping with us. I have looked into your return and apologise for the delay to your refund. The Christmas holidays combined with a PayPal issue that is now resolved have caused this to take longer than normal however please note that we do state to allow up to two weeks on our website.
We do also have a 'Contact Us' section on our website where a member of our customer care team will always be on hand to resolve any issues.
Many thanks,
NNL Customer Care
Beautiful dress and very quick delivery
5 dicembre 2024
Risposta di Needs No Label
HI Niki,
Thank you so much for leaving a 5* review, we're so glad you enjoyed your experience with us!
Thanks,
NNL Customer Care
Disappointed with the poor quality of…
Disappointed with the poor quality of the material & looked different to photo . Also it was too long
28 novembre 2024
Risposta di Needs No Label
Hi Claire,
So sorry to hear that you were dissappointed with your order. I will be sure to pass your feedback on to the relevant teams as we always want our imagery to be truly representative of our product.
Many thanks,
NNL Customer Care
Excellent quick service
Excellent quick service, and my dress is beautiful.
12 dicembre 2024
Non scritta su invito
Risposta di Needs No Label
Hi Sharon,
We're so pleased to hear about your great experience shopping with NNL and hope you see you again soon!
Thanks,
NNL Customer Care
Risposta di Needs No Label
Hi there,
Thank you for taking the time to write this lovely review!
Thanks,
NNL Customer Care
Fabulous jumpsuit
Very efficient service. Lovely jumpsuit which actually accommodated my HH bra size, sadly have to return as they were just too long for me.
5 novembre 2024
Risposta di Needs No Label
Hi Katy,
Thank you for leaving us a 5* review and are glad you loved the product despite your garment being a little long. We always appreciate feedback like this and will be sure to pass on to our buying team!
We hope that you continue to shop with Needs No Label!
Many thanks,
NNL Customer Care
Decent
The satin skirts I bought fit really well but I felt the quality of the fabric was lacking when you consider the price.
7 novembre 2024
Risposta di Needs No Label
Hi Alexandra,
Thank you for taking the time to leave us a review. I will be sure to pass on your comments to the relevant team as we value our customers feedback above all else and are always striving to deliver the best possible product to our customers.
Thanks,
NNL Customer Care
Risposta di Needs No Label
Thank you for taking the time to leave us a 5* review!
NNL Customer Care
Very disappointed with this company…
Very disappointed with this company bought 2 dresses to try for size, returned them both paid via PayPal but still waiting for a refund via PayPal 7 days after refund submitted!!! Refund should have been instant is now via cheque which still haven’t cleared from their account 7 days after refund submitted, reported to customer services still waiting for a response/refund!!! This has put me off ordering again…..
29 ottobre 2024
Non scritta su invito
Risposta di Needs No Label
Hi Nicola,
I have looked into your refund and can see that customer care responded to you the same day. Regarding receiving your refund, we do ask customers to allow up to 10 working days from us receiving your parcel and I can see that it has only been 4 days in your instance as of today. Your refund should be with you imminently.
Thanks,
NNL Customer Care
Excellent communication!
Excellent communication!! I love, love, love this brand, it's new to me but I can certainly see myself becoming addicted to their clothes. I ordered a jumpsuit for delivery on Tuesday, it arrived Weds but that's fine, the communication was excellent and my jumpsuit is smashing.
28 ottobre 2024
Risposta di Needs No Label
Hi Judith,
Thank you for taking the time to leave us such a great review and we are excited to have you as a repeat customer! Enjoy the jumpsuit!
Thanks,
NNL Customer Care
Love this brand
Love this brand. This is the 4th dress I’ve brought in this shaping as it’s perfect fit for me, usually!
This particular dress is not such a good quality! No lining, tighter fit, zipper hard to get past the waist seam joint! Just not as nice as previous 3 dresses which I love and get lots of compliments about!
Will try to return this one.
27 ottobre 2024
Non scritta su invito
Risposta di Needs No Label
Hi Lynn,
Thank you for taking the time to leave us a review and we really value your feedback. Having looked into your orders, I can inform you that the brown animal satin dress, your most recent purchase, is one of our first styles and has a fit that we have since improved on, hence you keeping the other styles. Please note that going forwards, all our empire waist dresses have the improved, looser fit as our buying team take all fit comments on board.
I hope this helps!
Thanks,
NNL Customer Care
Love this piece so much, have styled it with heals and flats so it’s super versatile.
Live this piece so much,
9 agosto 2024
Risposta di Needs No Label
Hi Ruth,
Thanks for taking the time to leave us a 5* review!
Thanks,
NNL Customer Care
Risposta di Needs No Label
Hi Korinna,
Thanks so much for supporting our business!
Thanks,
NNL Customer Care
Beautiful dress
Beautiful dress! I’ve gotten so many compliments every time I’ve worn it. Perfect for so many occasions and really flattering.
9 ottobre 2024
Risposta di Needs No Label
Hi Emma,
We are so pleased to hear about the reaction to your dress! Thank you for taking the time so leave such a positive review!
Thanks,
NNL Customer Care
Gorgeous versatile dress
Gorgeous versatile dress, brilliant customer service and fast delivery. Super impressed.
8 ottobre 2024
Risposta di Needs No Label
Hi Maria,
Thank you so much for leaving us a 5* review and we are so pleased you enjoyed your experience shopping with us!
Thanks,
NNL Customer Care
Risposta di Needs No Label
Hi Karen,
Thank you for taking the time to leave us a 5* review, it is very much appreciated!
Thanks,
NNL Customer Care
Risposta di Needs No Label
Hi Kristy,
Thank you for taking the time to leave us a review and that you had a great experience!
Thanks,
NNL Customer Care
Fast delivery
Fast delivery
Excellent customer service
The dress is so perfect and quality amazing
1 ottobre 2024
Risposta di Needs No Label
Hi Holly,
Thank you for such a lovely review, we're glad you had such a positive experience with us!
Thanks,
NNL Customer Care
Fantastic clothing brand
Fantastic clothing, and the customer service is amazing! Fast replying and quick to help!
The delivery took no time at all and I was super happy with it!
The returns are simple and easy for anyone needing it!
Couldn’t recommend more!
12 agosto 2024
Risposta di Needs No Label
Hi Alicia,
Thank for you such a great review, we really appreciate you taking the time!
Thanks,
NNL Customer Care
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.