I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Leggi di più
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Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I h... Leggi di più
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Fantastic professional customer service. The shop is inviting; along with your colleague's dressed in the same matching uniform. A wonderful experience. Bring back clothes to the high st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informazioni di contatto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Regno Unito
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Eccellente
418 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Beautiful dresses stunning
Beautiful dresses stunning! Elegant and more
Just a bit of delay with refunds but other than that is all 5 out 5
15 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Ginna💕 We're delighted to hear you found the dresses beautiful and elegant—it means a lot to us.
We also appreciate your patience regarding the refund delay and take your feedback seriously. We're always working to improve and ensure every part of the experience is smooth from start to finish.
Thanks again for your support, and we hope to see you again soon!
Beautiful dress for a special day
I ordered a dress for my sons wedding it came quickly and was in a beautiful box .The dress was beautiful and packaged really well,no creases at all .I am looking forward to wearing it.
25 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind words, Frances 💖 We're thrilled to hear the dress arrived quickly and in perfect condition—and even more delighted that you love it.
It’s wonderful to know it will be part of such a special occasion. We hope you feel absolutely amazing wearing it at your son’s wedding.
If you ever need anything in the future, we’d be more than happy to help 🌸
The gowns were delivered promptly
The gowns were delivered promptly, however I could not get the “try before you buy” method of payment to work. My card issuer confirmed to me the problem was not my card… so, I now await news of my card being re-credited before I can make another order… very disappointing!
18 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for your review and for letting us know about your experience. We’re glad to hear your gowns were delivered promptly, but we’re very sorry for the issues you experienced with the “Try Before You Buy” payment.
If you haven’t already, please do reach out to our Customer Care team directly at customercare@needleandthread.com, who are always on hand to assist. We really appreciate you taking the time to share your thoughts.
The dresses are absolutely beautiful.
The dresses are absolutely beautiful.
16 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Sally 💕 We’re thrilled to hear that you think the dresses are beautiful.
We hope you enjoy wearing it and can’t wait to see you shop with us again soon!
Beautiful dress and fast delivery ❤️
19 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Belinda ❤️ We’re delighted to hear you love your dress and that it arrived quickly.
We hope you enjoy wearing it and can’t wait to see you shop with us again soon!
Beautiful and unusual dress
Prompt delivery. Beautiful dress perfectly packaged.
Fits perfectly though sized up.
22 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! 💕 We’re thrilled to hear that your dress arrived promptly, beautifully packaged, and fits perfectly. We’re glad you found sizing up worked well for you!
We hope you enjoy wearing it and look forward to seeing you shop again with us soon.
The delivery is super fast and the…
The delivery is super fast and the dress I bought was sooo beautiful and high quality. The customer service is very helpful and really tries to find solutions!
Thank you
20 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Sabine. 💖 We’re delighted to hear you loved your dress and had such a positive experience with our service.
Your kind words mean a lot to us, and we can’t wait to welcome you back again soon!
Try before you buy!
I used the try before you buy service, the dresses were delivered quickly and beautifully packaged. I chose a dress that is fantastic quality and true to size. The return of the other dresses was really simple and everything was completed in less than a week.
3 luglio 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Sarah. We’re delighted to hear that you enjoyed using our Try Before You Buy service and that your dress arrived quickly and beautifully packaged. It’s wonderful to know you found the quality fantastic, the fit true to size, and the return process simple.
We truly appreciate you taking the time to share your experience, and we look forward to helping you find more pieces you love in the future 💕
One of the Dresses I Ordered Wasn't…
One of the Dresses I Ordered Wasn't Like Picture Online. And Lot Bigger than Expected. Need to Return. Thank you For Your Friendly response. Not Like Sister Jane Customer services. Anyway. I've Returned immortal Rose Viola Micro Mini Dress. This Dress is More Like Midi Length And Quite Wide. I've Paid Postage At Post office For the Return. Order NO UK142711. Julie smart.
16 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for your feedback, Julie, and we're sorry to hear that one of the dresses didn’t meet your expectations.
We understand how disappointing it can be when an item doesn't match the images or fit as expected. You're absolutely welcome to return it — just head over to our return portal, where you’ll see all available return options.
If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.
We really appreciate you taking the time to share your thoughts. Your comments help us continue improving our designs and overall service.
Highly recommend
The dress is gorgeous and fits perfekt 👌
Fast delivery. Recommend, they truly deserve every star
13 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Charlotta. We're thrilled to hear that you love the dress and that it fits perfectly.
It’s also great to know your delivery was fast — we always aim to provide both quality and efficiency.
We truly appreciate your recommendation and kind words — they mean the world to us! 💛
The response was great and very quick,
The response was great and very quick,
14 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind feedback! We’re so pleased to hear you received a quick and helpful response — we always aim to provide the best possible service. We hope to welcome you back to shop with us!
Magical Gowns
So many great things to say about Needle and Thread!
Thorough information on the website in regards to dress "flow" via their video as well as clear images of the garments and accurate sizing help you select a product. As well, the return/refund procedures were such that they allow the customer to feel at ease when purchasing a product without worry of hassles if the product doesn't fit or if it is not what the the customer was expecting (not that it would ever happen).
I will continue to purchase these magical gowns for my special occasions and by the way, I have had numerous compliments from other guests. You truly feel beautiful when you are wearing them.
31 luglio 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your incredibly kind and thoughtful review, Kimberly 💕 We're delighted to hear that you've had such a positive experience with our website, sizing guides, and return process—it means a lot to know these details are making a difference.
We're especially touched by your words about our gowns making you feel beautiful and confident. That’s exactly what we hope for with every piece we create. Thank you for choosing Needle & Thread for your special occasions—we're honoured to be a part of them and can’t wait to dress you for many more magical moments to come!✨
Good customer experience
Beautiful dress and true to size, just not exactly the colour I needed so unfortunately had to return. Returns process very easy and queries I had were answered kindly and promptly by customer service, which is rare these days.
13 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind words! We're glad to hear that you loved the dress and found the sizing accurate. While we're sorry it wasn't the perfect colour for your needs, we’re happy to know the returns process was smooth and that our customer service team was able to assist you promptly and kindly. Your feedback truly means a lot to us 🌸
Bloody awful sizing
The dress I ordered was beautiful- it arrived quickly - however despite ordering the size I usually am and fitting in other designs from needle and thread the same size, it was TINY! I have returned the dress after also having to pay for my own postage to return for a refund. I really do think it’s unfair that due to the sizing inaccuracies at needle and thread customers should have to pay return costs.
11 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for your feedback, Ashley, and we're so sorry to hear about your experience with the sizing and return process.
We’re glad to hear your order arrived quickly and that you loved the design, but we completely understand how disappointing it must have been to find the fit wasn’t right — especially when you've worn our pieces before in the same size.
Just to clarify, we do offer free UK returns when processed through our website's returns portal. We're sorry if this wasn't clear at the time.
If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.
We really appreciate you taking the time to share your thoughts, and your comments will help us continue improving our designs and service.
Beautiful clothes with lots of choice…
Beautiful clothes with lots of choice of sizes. Placing an order is very easy and straightforward and delivery is quick.
12 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind words, Carolyn. We're delighted to hear you love the clothes and found the ordering process easy and the delivery quick. We work hard to make shopping with us as smooth as possible, so it's great to know it's paying off. We hope to see you again soon! 🌸
Fabulous experience!!
Fabulous experience buying a needle and thread dress via the try before you buy option.
I picked 4 dresses and Anita turned up at my house with them all.
I bought one and she took the other 3 away.
Great service. Great dress. Anita was fab too!
9 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Michelle. We're thrilled to hear you had a fabulous experience with our Try Before You Buy service. It's wonderful to know that Anita made the process smooth and enjoyable for you — we’ll be sure to pass on your kind words to her! We're so glad you found a dress you love, and we hope you enjoy wearing it. Looking forward to helping you again in the future! 💛
Easy to order beautiful wedding dress
5 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review, Jennine. We’re thrilled to hear that you found it easy to order your beautiful wedding dress.
Wishing you all the best on your special day 💕
Missing order
I wanted to amend my order after placing it directly. Contacted the customer service team who informed me that my order is misplaced and they will investigate the matter and revert back to me. The order was then shipped without amending it. After receiving the order I was trying to issue a return label but there was an issue with the return portal. I contacted customer service and my issue was not resolved yet. Really bad customer experience
2 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for your feedback, Reem. Our Customer Care team has been in touch with you regarding your order, and we hope that the matter is now fully resolved.
We’re very sorry for the inconvenience and frustration you experienced with your order amendment and the return process. Your feedback is important to us, and we’re committed to improving our service.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Fantastic service
Fantastic service. Went smoothly all the way.
Love the try before you buy. Had to return for smaller size. No problems. Beautiful dress.
6 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! We're thrilled to hear that everything went smoothly and that you enjoyed using our Try Before You Buy service.
We're so glad the return for a different size was hassle-free — and even happier to hear you love your dress!
Thanks again for sharing your experience. We hope to welcome you back soon! 💕
رائع ومذهل بشمل لايوصف
10 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review — we’re truly grateful! We're absolutely delighted to hear that you had such an amazing experience with us 💖
Your kind words mean a great deal to our team, and we're thrilled that we could deliver something indescribably special for you.
We hope to welcome you back to shop with us again.
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