I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of... Leggi di più
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Leggi di più
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Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I h... Leggi di più
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Fantastic professional customer service. The shop is inviting; along with your colleague's dressed in the same matching uniform. A wonderful experience. Bring back clothes to the high st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informazioni di contatto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Regno Unito
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Eccellente
418 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
“I received the evening dress without…
“I received the evening dress without its travel cover. The dress itself is beautiful, but I was a bit disappointed that the protective cover was missing.”
11 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for your feedback Salma, and we’re so glad to hear you loved the dress! 💖
We do want to clarify that travel bags or dress covers are not something we provide with any of our dresses, but we really appreciate you sharing your thoughts. Your feedback helps us consider how we can continue to improve the experience for our customers 🌸
Efficient and prompt service
Efficient and prompt service. Delivery arrived ahead of schedule. Sadly the dress didn’t fit but returning it was simple and I was kept informed as to the process and progress of the refund
5 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for your feedback Jane. We’re glad to hear that our service and delivery exceeded your expectations, and that the return and refund process was smooth and clear.
We’re sorry the dress didn’t fit this time, but we hope to help you find the perfect one in the future! ✨
Good brand, beautiful dresses, reliable company
Beautiful dresses, very fast shipment, very quick answear online and very polite staff.Top quality dresses.
10 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind words Rahaian 💕 We’re so glad to hear you enjoyed the quality of our dresses and that our team could make your experience smooth and pleasant. Your feedback means the world to us! ✨
Amazing Wedding Dress
I ordered the Dragonfly Garden Ankle Gown as my wedding dress and have no regrets. It was a beautiful wedding dress! I received so many comments on how flattering it was and it fitted perfectly. N&T have excellent customer service also. Highly recommend for anyone wanting a more unusual dress on a smaller budget. Amazing experience!
4 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Jasmine and for choosing us to be part of your special day! 💕
We’re overjoyed to hear that the Dragonfly Garden Ankle Gown made you feel beautiful and that it was the perfect fit for your wedding.
Your kind words about our customer service mean the world to us, and we’re so glad you had such a positive experience.
Wishing you all the happiness in your married life, and thank you again for recommending us — it truly means a lot! ✨💍
The try before you buy is such a great…
The try before you buy is such a great concept as it allowed me to try 2 styles and sizes. My final decision is gorgeous! Im not sure now if I'm more excited to get married or to wear my dress 🤣 the dress is everything I wanted and more, I can't stop smiling when I think about it and have to stop myself telling people, apart from a select few of course!
6 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your wonderful feedback Clair! 💍✨ We’re thrilled to hear that our Try Before You Buy service helped you find your perfect dress.
It makes us so happy to know it’s everything you dreamed of (and more!) for such a special occasion. We can just imagine the excitement, and we’re honored to be a part of your wedding journey.
Wishing you all the love, joy, and magic on your big day — and we can’t wait for you to shine in your gorgeous dress! 💕
Absolutely gorgeous dress
Absolutely gorgeous dress, felt like a fairy princess. Very comfortable.
30 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! ✨ We’re delighted to hear that you felt like a fairy princess in your dress and that it was comfortable too. We hope you enjoy wearing it and creating many magical memories! 💕
Great experience
Great experience, loved try before you buy unfortunately dress ordered was too big. Next size not available.
4 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you for sharing your experience with us. We’re so glad to hear that you enjoyed our “Try Before You Buy” service!
We’re sorry that the dress you ordered was too big and that your next size isn’t currently available. We completely understand how frustrating that must be and appreciate your patience.
Your feedback is invaluable in helping us improve our service, and we hope to have the opportunity to help you find the perfect dress soon.
absolutely loved my dress
absolutely loved my dress, the quality and colour is fantastic and true to the photo/ video of it, i bought this for my daughters wedding something different and unique .
3 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! We’re delighted to hear that you absolutely loved your dress and that the quality and colour were exactly as expected. Choosing something unique and special for your daughter’s wedding must have been such a meaningful moment, and we’re honoured to have been part of it 🌸
Your kind words mean the world to us — every customer matters, and feedback like yours helps us continue creating pieces that make special occasions even more memorable.
We hope you had a wonderful time celebrating your daughter’s wedding, and we look forward to helping you find another outfit you’ll love just as much in the future 💕
Risposta di Needle & Thread
Thank you for your kind words! We’re so pleased you had an excellent experience with us, and we look forward to welcoming you again soon. ✨
Perfect Mother of the Bride dress
The most exquisite dresses and so many beautiful choices for a mother of the bride. I was beginning to worry I would not find the perfect dress for my daughters Spring Wedding when a Google search led me to Needle and Thread.
I now have the tough decision on which beautiful dress to choose ... they are all lovely and fit beautifully.
4 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Paula.
We’re delighted to hear you’ve found so many beautiful options for your daughter’s spring wedding — what a special occasion to dress for. We’re thrilled the dresses fit you so well, and we wish you all the best in choosing your perfect outfit for the big day. 💐✨
Excellent customer service
From ordering to returning, everything was so efficient and made easy for the customer
25 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for taking the time to share your feedback, Marie.
We’re so pleased to hear that you found the ordering and returns process efficient and easy — that’s exactly the experience we aim to provide. Your kind words truly mean a lot to us.
If there’s ever anything else we can help with, please don’t hesitate to get in touch. We hope to welcome you back again soon 🌸
High quality beautiful dresses and wonderful costumercare!
I can only recommend dresses from Needle&Thread.
My overall experience has exceeded my expectations by far, being in design, fit, quality of materials as well as outstanding customercare. Nurcan was very helpful in guiding in sizes and through top service also made it possible for me to get my dream wedding dress. I am coming from a twin pregnancy and am "dealing" with a body which has been through much change and is still in change. I feel confident and beautiful wearing my dress and I thank Needle and Thread for being part of making that possible. Thank you!
2 settembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your incredibly kind and thoughtful review, Kira— it truly means the world to us.
We’re absolutely delighted to hear that your experience with Needle & Thread exceeded your expectations and that you feel confident and beautiful in your wedding dress. That is exactly what we hope for every one of our brides, and knowing we played a small part in your special journey is an honour.
We’ll be sure to pass on your kind words to Nurcan – she’ll be so happy to know that her support made such a positive impact.
Wishing you all the love and happiness as you step into this next chapter — and congratulations again, not only on your wedding but on your twin journey as well 💖
“A Fairytale Dress with a Touch of Old Hollywood”
I wore the Needle & Thread Genevieve Ruffle Gown for my wedding, and it was everything I hoped for—romantic, elegant, and so unique. The cascading tulle ruffles created such beautiful movement, and the champagne shade felt timeless yet modern. The craftsmanship is amazing for the price; every detail from the delicate ruffles to the flattering silhouette felt thoughtful and luxurious.
The dress is surprisingly comfortable for a gown with so much volume—I could sit, dance, and move around without feeling restricted. I did size up based on reviews, and it was the right choice.
I received endless compliments and felt like a real-life movie star! The only thing to keep in mind is sizing—it runs a bit small, so check measurements carefully. Overall, I couldn’t recommend it enough for brides who want something whimsical, elegant, and totally unforgettable.
13 giugno 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your amazing experience, Maxine. We’re absolutely thrilled to hear that the Genevieve Ruffle Gown made you feel like a movie star on your wedding day. ✨
It’s wonderful to know you loved the romantic design, the craftsmanship, and that it was comfortable enough to dance and move freely. We really appreciate you sharing your sizing tip—it will be so helpful for other brides.
Wishing you all the happiness in your new chapter, and thank you again for choosing Needle & Thread 💕
The dress is cheaply made
The dress is cheaply made. It's made in India. The quality and the design is very ugly. I would not recommend.
30 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
We’re very sorry to hear that your dress did not meet your expectations. We always aim to provide high-quality products, and it’s clear we missed the mark this time.
Your feedback is important to us, and we’ll be sharing it with our quality team to ensure improvements are made. We’d also be happy to assist you directly if you’d like to discuss a return. Please contact our customer care team at customercare@needleandthread.com
Thank you for taking the time to share your experience.
Amazing dress
Amazing dress, classy, The dress is more beautiful than the picture
31 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review! We’re thrilled to hear that the dress exceeded your expectations and that you found it even more beautiful in person 💕
We truly appreciate you sharing your experience and hope you enjoy wearing your dress!
fantastic try before you buy service
I used the try before you buy service which was just excellent. The dresses arrived beautifully and with such care, they were absolutely beautiful and a joy to use this service ion the comfort of my own home.
26 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed using our Try Before You Buy service and that the dresses arrived beautifully. 💛
It’s wonderful to know the service made it easy and enjoyable for you to try our dresses from the comfort of your home. We really appreciate you sharing your experience!
Really responsive customer service
Really responsive customer service
I was asked repeatedly where my dress came from - a massive hit and so comfortable. Worth every single penny - go for it, you will look and feel fabulous!
28 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review, Sophie! We’re thrilled to hear you loved your dress and felt fabulous wearing it—it’s always great to know our customers are happy with both the style and comfort. 💛
We also really appreciate your kind words about our customer service—it means a lot to the team ✨
Gorgeous dress
Gorgeous dress, beautifully made and fits perfectly. I used the try before you buy option, which worked well for me. I kept the dress so didn’t use the return service and am very happy with my purchase.
31 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Anna. We’re thrilled to hear that the dress fits perfectly and that the Try Before You Buy service worked well for you. 💛
It’s wonderful to know you’re happy with your purchase, and we truly appreciate you sharing your experience.
Good , bad & the ugly
Good - Beautiful dress , colour , style, texture. After x7 attempts to find a wedding dress. Opened the box and “ YES” this is the one.
Bad- Tad expensive
Ugly N/A
27 agosto 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your experience! We’re thrilled to hear that you found “the one” after such a journey—it really makes all the effort worthwhile. 💛
We appreciate your feedback regarding the price, and we’re always striving to ensure our dresses reflect the quality, design, and craftsmanship our customers expect.
Wishing you all the best for your special day, and thank you again for choosing Needle & Thread 🌸
Risposta di Needle & Thread
Thank you so much for your kind words, Lynn 🥰 We're thrilled to hear you loved your item and that it arrived quickly.
Your continued support truly means a lot to us, and we look forward to helping you find more beautiful pieces in the future.
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