I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of... Leggi di più
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Leggi di più
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Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I h... Leggi di più
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Fantastic professional customer service. The shop is inviting; along with your colleague's dressed in the same matching uniform. A wonderful experience. Bring back clothes to the high st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informazioni di contatto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Regno Unito
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Eccellente
418 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Lovely dress but no way was it a size 18
25 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your feedback, Sue. I’m truly sorry to hear that the dress did not feel like a true size 18 — we completely understand how disappointing that can be, and we appreciate you taking the time to let us know.
For future purchases, we recommend checking our online size guide, which includes detailed measurements for each size. And if you’re ever unsure, please don’t hesitate to reach out — our Customer Care team is always here to help with personalised sizing advice to make sure you feel confident in your selection.
We really do value your experience with us, and we hope we can welcome you back to shop with us again soon.
Risposta di Needle & Thread
Thank you for your feedback— we’re delighted your daughter loves the dress! We hope to welcome you back to shop again with us💖✨
Excellent service
Excellent service. Would definitely use again. The try on before you buy is so convenient and easy. The dresses are absolutely stunning. 🤩
17 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for the wonderful review Catherine. We’re delighted to hear that you enjoyed our Try Before You Buy service and found it convenient and easy to use.
We absolutely love knowing that you found the dresses stunning — that means the world to us!
We look forward to assisting you again in the future. 💗
Amazing bridal dresses
Amazing dresses, and the try before you buy service has been so useful as I shop for wedding dresses, happy to say I found THE ONE from here. 🥰
15 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you found the perfect wedding dress with us — that’s such exciting news! 🥰
We’re also delighted that our Try Before You Buy service helped make the process easier and more enjoyable for you.
Wishing you all the love and joy as you get ready for your special day 💕
Needle and Thread - Exquisite Dresses & incredible customer service
Needle and Thread is a wonderful company selling uniquely exquisite dresses. They also provide a valuable concierge service through Harper - a real bonus when my dress didn’t fit.
On heavily sequined items I would suggest sizing up (that was my experience).
I have been thinking about the dress constantly and will be back for a bigger size
12 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for taking the time to share such lovely feedback — it truly means a lot to us! We’re delighted to hear that you love our designs and that our concierge service with Harper was helpful when you needed assistance.
Thank you as well for your helpful note regarding sizing on heavily sequined styles — we always appreciate insight from our customers’ experiences.
We’re thrilled to know you’ve found a dress you love and can’t wait to welcome you back for the perfect size! 💗
I used the Harper concierge service to…
I used the Harper concierge service to try on lots of dresses for an upcoming family wedding.
It was brilliant. All of the dresses were gorgeous and it was brilliant being able to try a lot. I ended up choosing a dress I added last minute as a wild card. But its beautiful, comfortable and a wonderful fit (I did size up one size as I have a larger chest!). Perfect for a special eventn
19 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your lovely feedback Emily. We’re thrilled to hear that you enjoyed using the Harper Concierge service and had the chance to try on lots of dresses for your upcoming family wedding. 🎀✨
It’s wonderful that your “wild card” dress turned out to be beautiful, comfortable, and the perfect fit! 💖 Thank you for sharing the sizing tip too — it’s so helpful for others with similar considerations.
We hope you have an amazing time at the wedding and enjoy wearing your dress! 🥂💐
Overall a good experience.
Really helpful customer service, a great try-before-you-buy option, which is very helpful when deciding on an overall look or sizing.
The only issue I would say is that the sizing is very off. It states true to size, but I didn't find this to be the case at all and I would very much advice going on the measurements and ignore the size label.
10 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for taking the time to share your feedback Julie. We’re glad to hear that our customer service and the Try Before You Buy option were helpful in deciding on your overall look and sizing. 🎀✨
We really appreciate your honesty regarding the sizing. 💖 Your tip to focus on the measurements rather than the size label is incredibly helpful for other customers, and we’ll also take this into consideration to improve our guidance in the future.
Thank you again for your thoughtful feedback!
Beautiful selection of dresses
Beautiful selection of dresses. Arrived when due, packed well and delighted with style and quality. Very easy to return the dress not needed and keep the other. The Harper try before you buy is also helpful.
16 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with the style and quality of your dresses, and that the delivery and packaging met your expectations. 🎀✨
It’s great to know that the Harper Try Before You Buy service was helpful and made things easier for you. 💖 We really appreciate you sharing your experience!
Risposta di Needle & Thread
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that you love the design and that the size was perfect. 🎀💖
We hope you enjoy wearing it and feel amazing every time!
I highly recommend Needle and thread
I highly recommend Needle and thread. Great customer service and amazing quality of the dress I ordered.
Also, the very fast delivery was a plus.
30 ottobre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful feedback Sarah. We’re delighted to hear that you’re happy with your dress, our customer service, and the delivery experience. 💖
Your recommendation truly means a lot to us, and we’re so grateful for your support. We hope you enjoy wearing your dress and look forward to helping you again in the future!
Risposta di Needle & Thread
Thank you so much for your lovely feedback Lizzie! We’re thrilled to hear you think the dress is beautiful — it really means a lot to us. 💛
We hope you enjoy wearing it and feel amazing every time!
Risposta di Needle & Thread
Thank you so much Aisha! It was our pleasure 💕
We truly appreciate your support and look forward to welcoming you back!
Beautiful Clothes Great Service
There clothes are beautiful and great quality.
The delivery time is exceptional live in Australia placed my order Sunday received it on Friday 💟
Thank you
9 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying your beautiful Needle & Thread pieces and that your delivery to Australia was so quick 💗
We truly appreciate your support and hope your dresses bring you many special moments!
Try before you buy is brilliant!
Brilliant idea to be able to try before you buy as they are expensive dresses. Just register your debit/ card and an £1 charge is held on it. Then you have 5 days to return anything you don’t want. Return process is straightforward. Beautiful dresses- SO sparkly! Excellent experience with this company.
4 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your experience Jane 💕 We’re thrilled to hear that you enjoyed using the Try Before You Buy and that you loved your dresses. ✨
It’s wonderful to know the process was smooth and that our designs brought a little extra sparkle to your day. We truly appreciate your support and kind words!
I absolutely love Needle & Thread…
I absolutely love Needle & Thread dresses! The quality is always amazing. I’m also so happy they carry smaller sizes — it’s really hard to find XXS anywhere. I first ordered a size 0, but it was a bit too small, so I returned it and ordered a size 2 instead, and it fits perfectly. The support team was so kind and helpful with the sizing, and most importantly, they let me know that the length of the dress would stay the same as in size 0.
23 ottobre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback Olga! We’re delighted to hear how much you love your Needle & Thread dresses and that our team could assist you in finding the perfect fit. It’s wonderful to know your new size 2 fits beautifully.
We truly appreciate your support and hope you enjoy wearing your dress for many special occasions. ✨
My friends and family complimented me…
My friends and family complimented me on the dress. I bought 2 dresses bec I couldn’t figure out what to wear bec both were equally beautiful. I just had to decide based on length: midi or gown. It was really beau and the colors were very nice too ! Always and forever satisfied with your dresses.
1 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review! Ramona. We’re thrilled to hear that you and your friends and family loved the dresses, and that you had such a tough (but happy!) decision choosing between them. ✨
It means so much to us to know you’re “always and forever satisfied” — that’s exactly what we love to hear. We hope your dresses continue to bring joy and compliments for every special occasion! 💗
A great company to deal with
A great company - easy to deal with. I ordered 3 dresses to try for my wedding. Ended up sending the 3 back, but then reordering one of them in a smaller size, Fast delivery , easy to communicate with.
Amazing quality and felt amazing on the day in the dress. If only I was getting married again I would defo order again from Needle & Thread.
27 maggio 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Natalie. We’re delighted to hear that you found our service easy to use and that your dress made you feel amazing on your special day — that truly means the world to us. 💕
We wish you every happiness in your married life, and we’d be honored to dress you again for future celebrations ✨
Beautiful dresses!
Beautiful dresses! My daughter loves the dresses and will definitely be returning customers 💕
2 novembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Salman. We’re so pleased to hear you’re enjoying our dresses. Your kind words mean a lot to us, and we hope you continue to love wearing Needle & Thread 💕
wonderful I like it
25 ottobre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful feedback Lamyaa! 🌟 We’re thrilled to hear that you like it and had a great experience with us. Your support means a lot, and we look forward to welcoming you back again soon!
Poor packaging
The package came in from the DHL box, the item however is only wrapped in the paper without any other sealed bags, for a such expensive cloth, the packaging quality is extremely poor.
27 ottobre 2025
Non scritta su invito
Risposta di Needle & Thread
We’re so sorry to hear you were disappointed with the packaging of your Needle & Thread order, and we truly appreciate you taking the time to share your feedback.
We’ve made a conscious decision to remove unnecessary plastic from our packaging as part of our ongoing sustainability goals. While we no longer use plastic coverings, we’ve taken extra care to ensure our garments are still beautifully protected during transit.
We’re sorry this fell short of your expectations and will continue working to improve both our packaging and delivery experience. Thank you again for your valuable feedback.
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