Chad was brilliant, even though we didn't go with our first purchase we got our second due to house sizes. we never felt pushed or set to a certain decision. Was always happy to help and explained eve... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We visited NCF tonight to order a new suite for our new house. We got talking to Morna the sales assistant and she was very helpful with helping us way up different options. She spent a lot... Leggi di più
L'azienda ha risposto
Morna@Edinburgh First time visiting NCF Living, hadn’t heard of the company before but so glad I decided it was worth a look on our way to DFS! Bought a bed, mattress and an all singing and dan... Leggi di più
L'azienda ha risposto
We went to this store multiple times while looking for a bed and mattress and every time the staff was really helpful, patient and friendly. They took the time to answer all our questions and made the... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Edinburgh
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Unit 26B Milton Link, Newcraighall, EH15 3QH, Edinburgh, Regno Unito
- 0121 356 5698
4,7
Eccellente
435 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Con artìsts smooth talking sales people
Got fobed off when i had problem with relining arm chair do not buy from them if in edinburgh store go next door to the other store just want your money i will never buy anything from them again
10 novembre 2025
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Risposta di NCF LIVING - Edinburgh
Hello Edward, thank you for taking the time to provide us with feedback.
We're greatly disheartened to hear about this and would like to offer our genuine apologies. As no order number or specific detail has been provided here we are unable to help further at this moment in time, but will forward this feedback internally to our customer service team.
If you are awaiting contact from the team and response times are taking longer than desired, please feel free to contact our marketing team via direct message on Instagram or Facebook where we will be happy to chase internally for you.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Edinburgh
We'll be sure to pass along the kind feedback, Audrey.
Many thanks,
NCF Living, Marketing Team
Excellent service
Kevin was extremely helpful, process was easy and we're looking forward to getting our new furniture.
23 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We wish you all the best with your new furniture, Mary.
Many thanks,
NCF Living, Marketing Team
Ncf living Edinburgh
Ncf
Beware…My wife and I purchased a three piece suite graphic grey and two tables one console and one lamp table. We were given a date for delivery in June and we received the delivery two tables one graphic grey chair and the sofa and other chair silver grey . We went back to the store and complained to the manager who said sorry it was a human error we will correct the mistake it will take three weeks.
The three weeks came and went so we contacted the main office in Birmingham who told us that the suite had been ordered but wasn’t going to be ready until September. Having had the suite for four months we were faced with the seat cushions sagging and misshaped. We complained and sent photos all they said was sorry but we should dress and plump up the cushions regularly. Eventually after going through consumer advice they sent out an independent firm who actually do repairs for NFC living so not really independent to look at the suite. When the chap was in the house he agreed that we weren’t going to plump up the cushions every time someone sat on the suite. Another month passed and we emailed the company again to see what was going to happen and they replied
The technician has inspected the items in full and advised this is natural settlement of the interiors. As the interiors are foam interiors with a fibre pillow top they will require regular dressing and plumping to help retain the shape.
Based on this assessment we would be unable to assist with this matter any further.
The suite is not even 6 months old but looks done and I would say we were done with a cheap made suite.
The AI response to my review is pathetic just shows what you think of your customers
19 marzo 2026
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Risposta di NCF LIVING - Edinburgh
Hello there, thank you for taking the time to write a review.
We're greatly disheartened to hear that you are dissatisfied with your purchase and apologise wholeheartedly for the issues regarding the order process. We aim to provide high quality goods and services to all of our valued customers, and as such it's clear that we've fallen short of that on this occasion.
As our customer service team have been working with you on this situation we are unable to offer alternatives here, but assure you that this feedback will be forwarded to the relevant teams for their consideration. Thank you for your time and our apologies again.
Many thanks,
NCF Living, Marketing Team
Excellent service from Kevin @…
Excellent service from Kevin @ Edinburgh store. Very helpful.
16 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We'll be sure to pass on the kind words, Mrs Harris.
Many thanks,
NCF Living, Marketing Team
Scott from the Edinburgh store was…
Scott from the Edinburgh store was brilliant very helpful,had all the information we needed , was extremely friendly. Great customer service 10/10
15 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We're very pleased to hear this, James.
Many thanks,
NCF Living, Marketing Team
Kavi @ Edinburgh is very helpful
Kavi @ Edinburgh is very helpful, friendly and helpful … thank you.
14 marzo 2026
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Risposta di NCF LIVING - Edinburgh
You're more than welcome, Mr Magar - thank you for the review.
Many thanks,
NCF Living, Marketing Team
Kevin @Edinburgh he is very kind
Kevin @Edinburgh he is very kind, easy to talk to and very kind and helpful
14 marzo 2026
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Risposta di NCF LIVING - Edinburgh
That's a pleasure to hear, Samik - we'll be sure to let him know.
Many thanks,
NCF Living, Marketing Team
Great customer service
Great customer service, sofa was delivered a week. Great quality and friendly delivery drivers. Friendly staff in the shop no pressure to buy and offered tea/coffee/water etc. our sales advisor was Kevin. Lovely guy
7 marzo 2026
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Risposta di NCF LIVING - Edinburgh
It's wonderful to receive such lovely feedback about your experience with us, Lynn.
Many thanks,
NCF Living, Marketing Team
Excellent service
Excellent service , choice and value for money. Chad was extremely knowledgeable and very patient and helpful , thankyou
11 marzo 2026
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Risposta di NCF LIVING - Edinburgh
That's wonderful to hear, Gail.
Many thanks,
NCF Living, Marketing Team
Chad@ Edinburgh went above and beyond
Chad@ Edinburgh went above and beyond. I couldn’t make my mind up and kept chopping and changing. He was very kind and patient. He offered different options I wouldn’t have thought of. Will definitely be back!
8 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We're pleased that Chad was helpful during your visit to our Edinburgh store, Linzi.
Many thanks,
NCF Living, Marketing Team
Horrific customer service and product…
Horrific customer service and product quality! NCF claim to be proud of replying to 86% negative reviews with one week. It would be great if they would reply to customer complaints within any time frame! From the start the service has been shocking and it continues to disappoint. Having admitted to selling a faulty product they are incapable of arranging a collection and applying a refund. They were quick enough to double charge for the sofa and then failed to refund the double payment without a month a complications. I have now had a broken sofa sitting in my house for 6 weeks. No one has ever called me back despite numerous requests and multiple visits to the store. There is only one phone number for the company and the line is never answered - ever! Disgrace of a company, I highly recommend you do not entertain them. Even Aaron, Head of Retail doesn’t have the decency to respond to an email.
10 marzo 2026
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Risposta di NCF LIVING - Edinburgh
Hello Mr S, thank you for bringing this to our attention.
We're very sorry to hear about this situation and understand the frustration this will have caused for yourself. Please note that if you are awaiting contact from our customer service department, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase this for you.
Please also note that we are able to respond to reviews within a shorter timeframe due to reviews being handled by the marketing team as opposed to customer service.
Thank you for your time and understanding, and our sincere apologies once again.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Edinburgh
We're very happy to hear this.
Many thanks,
NCF Living, Marketing Team
Very friendly and good PR
Very friendly and good PR. I spoke to Scott and he was a very good sales assistant in Edinburgh branch. Fantastic customer service.
9 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We're grateful for you taking the time to leave a lovely review, Temitope.
Many thanks,
NCF Living, Marketing Team
Went shopping for bed in branch at …
Went shopping for bed in branch at Edinburgh was served by Kevin was great at advising what the best bed was for us very swift and quality service
9 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We wish you all the best with your new bed, Gary.
Many thanks,
NCF Living, Marketing Team
Chad @ Edinburgh was very helpful
Chad @ Edinburgh was very helpful
6 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We'll be sure to pass on the lovely compliment, Liam.
Many thanks,
NCF Living, Marketing Team
Scott in Edinburgh was a massive help.
Scott in Edinburgh was a massive help.
9 marzo 2026
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Risposta di NCF LIVING - Edinburgh
That's just what we like to hear, David.
Many thanks,
NCF Living, Marketing Team
Kevin gave me a great and nice deal.
Kevin gave me a great and nice deal.
Very happy 😊
9 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We're thrilled that you're happy with your new purchase, Fawaz Fashina.
Many thanks,
NCF Living, Marketing Team
Chad at Edinburgh was extremely helpful…
Chad at Edinburgh was extremely helpful when I went into the store and was pleased with his friendly manner 👍🏻
8 marzo 2026
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Risposta di NCF LIVING - Edinburgh
We're very glad to hear this, Jamie's mum!
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Edinburgh
We're glad to hear this, Ann.
Many thanks,
NCF Living, Marketing Team
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