Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Leggi di più
L'azienda ha risposto
Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Leggi di più
L'azienda ha risposto
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su National Windscreens - Telford
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
Stafford Park 15, TF3 3BB, Telford, England, Regno Unito
- 01952-350-057
4,5
Eccellente
422 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Friendly and Efficient....
Appointment on time. Old screen removed, new fitted within 2 hours. Nice people, friendly, efficient. Unit on industrial estate, Gregg's within a 5 mins walk.
20 agosto 2025
Risposta di National Windscreens - Telford
We're happy to hear that your appointment was on time and the service was efficient. We appreciate your positive feedback regarding our team's friendliness and the convenient location. Thank you!
Made very easy
20 agosto 2025
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Risposta di National Windscreens - Telford
We appreciate you sharing! We are so happy to hear that you received very efficient and professional service.
It took some time from first contact…
It took some time from first contact before the repair could be better carried out.
18 agosto 2025
Risposta di National Windscreens - Telford
We appreciate your feedback and regret the delay you experienced before the repair was completed. We'll review our process to improve.
Good communication during the process…
Good communication during the process and excellent service from Technician
6 agosto 2025
Risposta di National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The actual fitting of the windscreen…
The actual fitting of the windscreen was great . However trying to contact the branch or to actually speak to the office team was impossible.
6 agosto 2025
Risposta di National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Very professional and polite staff…
Very professional and polite staff keeping me updated re replacement and calibration timing!
5 agosto 2025
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
good service
7 agosto 2025
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
fast contact
fast contact, customer kept updated on progress of replacement arrangements.
Nice technicians on site on time and tidy.
30 luglio 2025
Risposta di National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced fast contact and were kept updated on the replacement arrangements and that the technicians were nice, on time, and tidy.
The guy was very helpful and fixed my…
The guy was very helpful and fixed my windscreen and was explaining a few things
25 luglio 2025
Risposta di National Windscreens - Telford
We're happy to hear that our team member was helpful and clearly explained the repair process while fixing your windscreen. Thank you for your positive feedback!
Excellent Service
Referred through insurance for replacement, was contacted by my local branch as promised to confirm spec and be given a time slot, Reminder messaged on the day before. Could see great care taken with fitting. Very pleased.
9 luglio 2025
Risposta di National Windscreens - Telford
We're happy to hear that our local branch promptly contacted you and confirmed the specifications. We're also glad the reminder message was helpful and that you observed great care during the fitting process. Thank you for your positive feedback; we appreciate it.
Efficieny of process and staff.
Efficieny of process and staff.
Punctual, expected my arrival and conducted the signing process in a timely and profesional manner.
18 luglio 2025
Risposta di National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced efficiency with our staff and process and that the signing was punctual and professional.
Risposta di National Windscreens - Telford
We are happy to hear that our clear communication and efficient service met your expectations. Thank you for your positive feedback!
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Easy to arrange online.
Very efficient car left nice and tidy.
Only negative is premises were hard to find. Only a small sign outside not easily viewed with parked vehicles outside.
10 luglio 2025
Risposta di National Windscreens - Telford
We're happy to hear that arranging your rental online was easy and that you found the car clean and efficient. We appreciate your feedback regarding the visibility of our premises and will review our signage.
Repair was carried out and the crack…
Repair was carried out and the crack now looks worse than when they started!!
15 luglio 2025
Risposta di National Windscreens - Telford
We regret that the repair did not meet expectations and made the crack look worse. We will investigate this issue to ensure better outcomes.
Risposta di National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient & Professional
Good communication so I was prepared for his arrival.
Explained what he would do after inspecting my windscreen & what could happen.
Quick to carry out the work.
Very respectful & friendly.
10 luglio 2025
Risposta di National Windscreens - Telford
We're happy to hear that you felt prepared and informed. It's great to know the work was completed quickly and that you found our service respectful and friendly. Thank you for your positive feedback!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.