My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Was very good service staff were very professional, the waiting room had tea and coffee plenty of seats etc they were on time to my appointment windscreen all change very quickly and no mess left in t... Leggi di più
L'azienda ha risposto
I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Leggi di più
L'azienda ha risposto
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su National Windscreens - Norwich
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Regno Unito
- 01603-905-130
4,7
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The screen was fitted really quickly…
The screen was fitted really quickly and the engineer was super helpful.
My screen originally didn’t come in but the office kept me updated all the way through.
Very efficient service
18 febbraio 2026
Risposta di National Windscreens - Norwich
We're happy to hear that the screen fitting was quick and the engineer helpful. We appreciate your patience regarding the initial screen delay, and we're glad our team kept you informed. Thank you for your feedback.
Windscreen replacement
Was done in a professional manner and environment took the 2-4 hours as stated and the guy who done the work was completely courteous.
Only issue I have is that the front heated screen doesn’t turn off as a precaution now like the old screen used to, I’m sure it’s a quick fix so I shall look into it.
20 febbraio 2026
Risposta di National Windscreens - Norwich
We appreciate your feedback and are glad the service was professional and courteous. We're sorry to hear about the heated screen concern and hope it's easily resolved. Thank you for bringing this to our attention.
Risposta di National Windscreens - Norwich
We appreciate you sharing your experience with us! We are so happy you were very pleased with our excellent service.
Risposta di National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to hear that we were punctual and completed the job quickly and professionally.
Great service throughout
I was kept informed at every stage of the process to replace my windscreen. The location had to be changed due to poor weather conditions which wasn't an issue. The windscreen was fitted at the garage where my car was being worked on at the time. The customer service I received was great and the whole process was extremely straightforward from beginning to end ...
14 febbraio 2026
Risposta di National Windscreens - Norwich
We're happy to hear that you were kept informed during your windscreen replacement. We appreciate your understanding regarding the location change due to weather. It's great the service and process were straightforward for you. Thank you for your feedback.
Great service
Great service, comfortable waiting room (at the Norwich branch) and coffee supplied for the wait. Attentive staff.
18 febbraio 2026
Risposta di National Windscreens - Norwich
We're happy to hear that you found our service great and the waiting room comfortable at the Norwich branch. We appreciate your positive feedback regarding our attentive staff and the coffee provided.
Really helpful
Really helpful, left my van in the afternoon and returned next morning to pick up. No problems thanks. 🤩
10 febbraio 2026
Risposta di National Windscreens - Norwich
We're happy to hear that our service was helpful and convenient for your van! We appreciate you choosing us and thank you for your positive feedback; it means a lot to us.
Risposta di National Windscreens - Norwich
We're happy to hear that your visit was well-organised and efficient. Thank you for your positive feedback; we appreciate it.
Really friendly and helpful staff
Really friendly and helpful staff, very accommodating, kept my car inside overnight as I couldn’t collect same day.
Highly recommend them for your windscreen.
14 febbraio 2026
Risposta di National Windscreens - Norwich
We appreciate you taking the time to leave us a review! We're happy to hear that you found our staff friendly and helpful and that we could accommodate your needs by keeping your car safe overnight.
Excellent service
Excellent service, and easy to book and arrange. Windscreen fitter was really professional. Highly recommended.
2 ottobre 2025
Risposta di National Windscreens - Norwich
We appreciate your positive feedback. We're happy to learn that booking and arranging the service was easy and that the windscreen fitter was professional.
Review of National Windscreens
The guy was on time and seemed very capable and very polite. He also did a great job very quickly.
11 febbraio 2026
Risposta di National Windscreens - Norwich
We appreciate your positive feedback! We're so happy to learn that our technician was on time, capable, and polite, and that he did a great job very quickly.
Very pleasant and professional.
12 febbraio 2026
Risposta di National Windscreens - Norwich
We appreciate you sharing that you found us pleasant and professional! We are so happy you had a positive experience.
Risposta di National Windscreens - Norwich
We're so happy booking was easy and our service was prompt. We appreciate your positive feedback!
Expect delays
National Windscreens did a good job replacing my windscreen, the only criticism I have is the length of time taken. I arrived within the designated time slot but the system seems to be on a first come first served basis so my windscreen took 4 hours to be replaced while some people who had arrived 10 minutes before me were done in 2 hours. I suggest it may be a better idea to have different slots every two hours or so rather than a morning session and a afternoon session. My car was the last of the day and once it had been complete around 4:30 it looked like the garage had finished for the day even thought they are advertised to be open until 5:30. I couldn't help but think that my car was dragged out just long enough so they could justify not fitting another fitting after me which may be part of the reason for such a lengthy replacement.
So in conclusion if you arrive towards the end of your time slot expect to wait the full 4 hours, a much more appropriate system it seems would be allowing people to come at more frequent intervals so their work can be done immediately rather than waiting hours before it evens gets started to work on.
6 febbraio 2026
Risposta di National Windscreens - Norwich
We appreciate your feedback and are glad the windscreen replacement was satisfactory. We regret the extended wait time and any inconvenience this caused. We will review our scheduling to improve efficiency and ensure a better experience. Thank you for bringing this to our attention.
Friendly and professional
Friendly and professional. Was kept informed through the process
10 febbraio 2026
Risposta di National Windscreens - Norwich
We appreciate your feedback! We're so glad to hear that you found us friendly and professional and were kept informed.
Not helpful
3 febbraio 2026
Risposta di National Windscreens - Norwich
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was not helpful
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Kind regards,
National Windscreens
Great service !
Great service !! On time, lots of info before to keep me informed. Well done.
9 febbraio 2026
Risposta di National Windscreens - Norwich
We're happy to hear that you had such a positive experience! It's great to know our service met your expectations. Thank you for your feedback.
Positive Experience
I was greeted by a very polite gentleman who explained everything to me. He invited me to take a seat and a drink whilst I waited and explained the timeframe I would be there. The service was excellent and the replacement done to a high standard and and explanation as to why it took slightly longer than expected was given.
6 febbraio 2026
Risposta di National Windscreens - Norwich
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service and the explanation provided. Thank you for your feedback!
Risposta di National Windscreens - Norwich
We appreciate you letting us know about your pleasant and efficient experience! We are so happy you were pleased.
Risposta di National Windscreens - Norwich
We appreciate you sharing! We are so happy to hear you had a good experience, and our staff was very helpful.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.