Took 12 days from reporting my problem to having my rear screen replaced. Took far too long to source the screen. But once it was found it was replaced very quickly and efficiently and I was very happ... Leggi di più
L'azienda ha risposto
Sede
Cambia sede394 Bradford Road, Huddersfield, HD2 2QZ Huddersfield, West Yorkshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent experience, the new windscreen was fitted and the car was ready as promised. Very happy with the job, would definitely use again.
L'azienda ha risposto
The young engineer/fitter kept us aware of the likely time of arrival at my home and eventually arrived within two minutes of his estimate. He estimated the time the work would take and was once ag... Leggi di più
L'azienda ha risposto
Windscreen technician arrived promptly was very knowledgeable went out of his way to bring tools out of van in to workshop where vehicle was. Very efficient did great job
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su National Windscreens - Huddersfield
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
394 Bradford Road, Huddersfield, HD2 2QZ, Huddersfield, West Yorkshire, Regno Unito
- 01484-290-098
4,6
Eccellente
598 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Member of staff was polite
Member of staff was polite, helpful, knew his stuff and very professional throughout.
23 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your positive feedback! We are so happy to learn that the staff member was polite, helpful, knowledgeable, and professional throughout.
Smooth
From booking my car in to collection the whole process was smooth, kept informed of my appointment and the customer service when I dropped my car off to collection was the best.
18 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your positive feedback. We're happy to hear that you found the entire process smooth, from booking to collection, and that you were well-informed. It's great you were pleased with the customer service.
Professional
Quick exerlant friendly text when ready would not hesitate recommending National windscreen to anybody thank you to all
17 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your kind words! We're so happy to hear that you had a friendly and quick experience and that you would recommend us. Thank you!
Really fast and professional team
Really fast and professional team, great experience getting a windscreen replaced.
17 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your positive feedback! We're happy to learn you had a great experience and found our team fast and professional when replacing your windscreen.
Risposta di National Windscreens - Huddersfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen repair
Professional
Courteous
Good communication
Efficient and timely repair
13 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your positive feedback! We are so happy to learn that you experienced professional, courteous, efficient, and timely repair service with good communication.
Replacement of windscreen went well.
Replacement of windscreen went really well and car was left in clean and tidy state. My only negative issue was the length of time between booking and the appointment offered for fitting.
11 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your feedback and are glad the windscreen replacement went well. We regret the delay in scheduling your appointment and will review our booking process.
Excellent.
11 marzo 2026
Risposta di National Windscreens - Huddersfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Risposta di National Windscreens - Huddersfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens Huddersfield
I was very regularly updated on the process for my windscreen chip / crack, although I wasn’t advised whether it needed to be repaired or replaced until the mobile technician arrived.
Luca, the mobile technician, who attended was courteous, friendly and professional.
10 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your feedback. We're glad you were regularly updated on your windscreen. We're happy the mobile technician was courteous, friendly, and professional. We will review our process regarding advising on repair vs replacement.
Arrived as promised got straight on…
Arrived as promised got straight on with the job and completed professionally cleanly and very friendly.
1 marzo 2026
Risposta di National Windscreens - Huddersfield
We appreciate your positive feedback! We're so happy to learn that the technician arrived on time and completed the job professionally, cleanly, and in a friendly manner.
Replacement windscreen
Easy to book a time slot. Had to drop my car off. Was told it would take upto 4 hours. It wad ready in 3 hours.
28 febbraio 2026
Risposta di National Windscreens - Huddersfield
We're happy to hear that booking was easy and the service was completed promptly. Thank you for your positive feedback; we appreciate your time!
Quick service and the screen is all…
Quick service and the screen is all good. Camera has been rattling since I collected the car so I’m not convinced it is properly secured.
Would be nice just to be addressed as Dr instead of Doctor-female on all correspondence!
27 febbraio 2026
Risposta di National Windscreens - Huddersfield
We appreciate your feedback and are glad the screen repair met your expectations. We're sorry to hear about the camera issue and the correspondence concern. We will review our processes to ensure proper securing of components and respectful communication.
Great service
Excellent service. Could do with better waiting facilities for customers.
10 febbraio 2026
Risposta di National Windscreens - Huddersfield
We're glad you enjoyed your experience with us! We appreciate your feedback and will consider improvements to our waiting area.
Risposta di National Windscreens - Huddersfield
We appreciate you letting us know about your experience. We're so glad you received great service from a brilliant team member.
Risposta di National Windscreens - Huddersfield
We appreciate you sharing your experience. We are so happy that you were pleased with our quick and good work!
Excellent service from 1st…
Excellent service from 1st communication when contacting my insurance company to taking to be repaired at Huddersfield
Excellent customer service from gentleman there
9 febbraio 2026
Risposta di National Windscreens - Huddersfield
We're happy to hear that you had excellent service from the first contact with your insurance company to the repairs at Huddersfield. We appreciate your positive feedback regarding the customer service you received.
Replacing wind screen in a pick up.
The 2 technicians turned up before the scheduled time.
Very polite and answered my questions.
Fit the new window screen and left the vehicle tidy.
Good job.
Thank you very much 👍
12 febbraio 2026
Risposta di National Windscreens - Huddersfield
We appreciate your positive feedback. We're happy to hear our technicians arrived early, were polite, answered your questions, and left your vehicle tidy after fitting the new windscreen.
Neither Auto wipers or intermittent…
Neither Auto wipers or intermittent wipers working any more. And taken 3 days to even get them to answer phone or ring me back
11 febbraio 2026
Risposta di National Windscreens - Huddersfield
We regret you've had trouble with your wipers and our response time. We appreciate your feedback and will investigate how we can improve our service.
Had my windscreen replaced next day my…
Had my windscreen replaced next day my car wouldn’t start electrics had been left on , then my windscreen wipers were broken poor service never had a problem with my car since buying it 6 years ago absolute rubbish service !! All my new windscreen is scratched absolutely fuming worst service ever do NOT recommend
11 febbraio 2026
Non scritta su invito
Risposta di National Windscreens - Huddersfield
We're very sorry to hear about the issues you experienced after your windscreen replacement. We appreciate you bringing these concerns to our attention, and we will investigate this poor service.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.