Great customer service ! Polite and welcoming , waiting area clean, warm and staff offered me a cup of tea.service was done in time frame stated and to high quality
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
L'azienda ha risposto
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Leggi di più
L'azienda ha risposto
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su National Windscreens - Edinburgh
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Regno Unito
- 0131-610-0341
4,8
Eccellente
647 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Scuttle trims were not secured…
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising that there was a piece of glass sitting on the wiper blade.
The offside front wing is chipped and scratched (it was repainted a week before the windscreen was replaced.
Windscreen washer is not working.
Dashboard has chips from the glass.
31 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your feedback and regret the issues you encountered. We're sorry to hear about the scuttle trims, glass shards, scratched windscreen, chipped wing, non-functional washer, and dashboard chips. We'll review these points to improve our service.
Arrived on time and a quick
Arrived on time and a quick, efficient service completed well inside the time frame given. Staff member was very friendly and explained everything well
28 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to learn that we arrived on time and provided a quick, efficient service, and that our staff member was friendly and informative.
Great customer service
Excellent service from Scott and Sean- extremely helpful and delighted with the whole experience. Sean did an amazing job, first trying to repair then following up with a replacement- took great care and did a top notch job. Thank you. Wouldn’t hesitate to recommend their services to others.
28 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback and are happy to hear about your experience. We're glad that you found the team helpful and were delighted with the service. Thank you for recommending our services!
Excellent service.Friendly efficient…
Excellent service.Friendly efficient tradesman,my window was replaced very quickly.many thanks.
26 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback! We're so happy to learn that you found our service excellent, the tradesman friendly and efficient, and the window replacement quick.
Efficient service and pleasant staff
26 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate you sharing that our staff was pleasant and the service efficient! We are so happy you were pleased with us.
Great service
Both person on reception and Gary mechanic engaged really well with me as client easing me through all that was going on and ensuring I knew what had been done on completion in a friendly fashion.
25 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to learn that the staff engaged well with you, eased you through the process, and ensured you understood what had been done in a friendly manner.
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy to learn that our service was timely, professional, and courteous for you. We appreciate the recommendation!
Excellent customer service from Grant
Grant at the Edinburgh office was excellent, he talked me through the process and repaired the glass to the highest standard. All staff at this office are brilliant and I would fully recommend everyone as the customer service is first class,
21 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you received excellent service and that the process was thoroughly explained. We're glad you found the customer service to be first class and would recommend our team.
Quick and efficient service
Quick and efficient service. Polite staff members. Windscreen was replaced and ready to collect in just over an hour of dropping it off.
19 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you found our service quick and efficient and that our staff members were polite. We are glad your windscreen replacement was completed promptly.
Fixed the windscreen in the time you…
Fixed the windscreen in the time you said it would take.
Easy to get the repair done.
Refund the cost of new wipers as you did not have a conversation kit for my car. Fitted the dash cam on the new windscreen.
13 marzo 2026
Risposta di National Windscreens - Edinburgh
We're happy to hear that the windscreen replacement was completed promptly and efficiently. We appreciate your feedback regarding the wipers and are glad we could assist with the dash cam installation. Thank you!
Very approachable and helpful staff
12 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate you sharing that our staff was approachable and helpful! We are so happy you were pleased with our team.
Professional
Professional, staff told you everything before starting the job, made you welcome in waiting area, advice on after care once fitted.
10 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you felt welcome, informed, and received professional advice. Thank you for your review.
Risposta di National Windscreens - Edinburgh
We appreciate you sharing that our service was quick and effective! We are so happy you were pleased with our work.
Excellent Service
Great technician feedback and brief. Car well.looked after and promptly completed work
13 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to learn that you received great technician feedback, your car was well looked after, and the work was promptly completed.
The replacement of my car window screen…
The replacement of my car window screen was done very preffesionally. Which included been advised the best way to get to the workshop. Being advised how to get to the tram station and being informed at what time to leave Edinburg , to enable me to arrive at the workshop as soon as the window screen had been replaced with no waiting. excellent service !!!!
6 marzo 2026
Risposta di National Windscreens - Edinburgh
We're happy to hear that the car window screen replacement was done professionally. We appreciate your positive feedback regarding the directions and timing advice we provided. Thank you!
Risposta di National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Risposta di National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super service quickly replaced glass I…
Super service quickly replaced glass I recommend
7 marzo 2026
Risposta di National Windscreens - Edinburgh
We're happy to hear that you had a super service experience with the glass replacement. We appreciate your recommendation!
Excellent service
6 marzo 2026
Risposta di National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Highly recommended- Edinburgh depot
Quick and easy process. Very efficient and quick job. I turned up at their location and left my keys . No delays, no unnecessary fuss. In less than 3 hours my windscreen was changed and I was explained everything. Standard is very high as well. You cannot even see that the windscreen was touched. Thanks to Scott and the team it was nice and easy experience.
6 marzo 2026
Risposta di National Windscreens - Edinburgh
We appreciate you sharing your experience. We're happy to hear the process was quick and easy, and the job was efficient. It's great to know there were no delays and that everything was explained clearly. We're glad you found the standard very high.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.