Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... Leggi di più
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Sede
Cambia sedeKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... Leggi di più
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Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... Leggi di più
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Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... Leggi di più
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Dettagli dell'azienda
Informazioni su National Windscreens - Aberdeen
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, Regno Unito
- 01224-516-117
4,6
Eccellente
667 recensioni
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Fast and efficient technician
Fast and efficient technician, easy to use booking and had great availability for appointments. Would recommend
11 aprile 2026
Risposta di National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to learn that the technician was fast and efficient, the booking was easy, and the availability was great.
Risposta di National Windscreens - Aberdeen
We appreciate you sharing your feedback with us. We are so happy you found our process great and easy from the start to finish.
Risposta di National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Competent friendly service
6 aprile 2026
Risposta di National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very pleasant staff.
3 aprile 2026
Risposta di National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Risposta di National Windscreens - Aberdeen
We appreciate you sharing that our service was excellent and our staff was helpful and friendly! We are so happy you were pleased with us.
Easy process for a new windscreen
Easy process for a new windscreen
Friendly helpful staff.
Fast and smooth service and time to complete.
28 marzo 2026
Risposta di National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn that the process was easy, the staff were friendly, and the service was fast and smooth.
Excellent service completed the fitting…
Excellent service completed the fitting of new rear screen in quick time. Removing all trace of old screen
27 marzo 2026
Risposta di National Windscreens - Aberdeen
We're happy to hear that you were pleased with the prompt service and the thorough removal of the old rear screen. Thank you for your positive feedback!
Great service
Great service, easy to book and choose a date and time relevant to your needs. Quality workmanship
25 marzo 2026
Risposta di National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn that our service was great, easy to book, and relevant to your needs, and that the workmanship was quality.
The staff were very good and kept me…
The staff were very good and kept me updated on my car windscreen they did apologize about my car being late in getting back
19 marzo 2026
Risposta di National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that you were kept updated and that you found our staff very good. We apologize for the delay.
A disaster
A disaster. The window is leaking from the inside, there's a noise from the windshield, the plastic on the windshield, the antenna, and the microphone cable are damaged. The appointment was postponed. They don't respond to messages.
19 marzo 2026
Risposta di National Windscreens - Aberdeen
We regret to hear about the issues you faced, including the leak, noise, and damages. We apologize for the postponed appointment and lack of communication. We'll investigate these concerns. Thanks for your feedback.
Risposta di National Windscreens - Aberdeen
We're happy to hear that you received great service and appreciated the convenience of the at-home fitting. Thank you for your positive feedback!
Risposta di National Windscreens - Aberdeen
We appreciate you sharing that you had a good experience with our on-time service, good prices, and a nice person.
Great service
Great service. Online portal for booking. Follow up call to confirm and even did it a day early as had someone in area.
13 marzo 2026
Risposta di National Windscreens - Aberdeen
We're glad you enjoyed your experience with our convenient online booking and confirmation process. It's great to hear we could accommodate you with early service! Thanks for the positive feedback.
Risposta di National Windscreens - Aberdeen
We're happy to hear that the windscreen fitting went well. We appreciate your patience regarding the slight delay caused by the snow.
Photos of before and after and a tidy…
Photos of before and after and a tidy job with no smears on the new windscreen
13 marzo 2026
Risposta di National Windscreens - Aberdeen
We're happy to hear that you are pleased with the meticulous work and the clear results on your new windscreen. Thank you for your positive feedback!
New screen scratched
New screen scratched. The seal lets in air. Terrible service. Booked in again to have the replacement replaced. Hoping for a better job.
13 marzo 2026
Risposta di National Windscreens - Aberdeen
We regret that you received a scratched screen and experienced air leakage. We're sorry our service fell short. We hope the next replacement meets your expectations.
Risposta di National Windscreens - Aberdeen
We appreciate you sharing that our service was great! We are so happy you had a positive experience with us.
Risposta di National Windscreens - Aberdeen
We're glad you enjoyed your experience. Thank you for your positive feedback; we appreciate it greatly.
It’s doing what it says on the tin:
It’s doing what it says on the tin:
• we’ll come to your home
• fix your windscreen
• leave the car in a clean, fit for purpose, condition
What more can you want?
5 marzo 2026
Risposta di National Windscreens - Aberdeen
We're happy to hear that our service met your expectations! It's great to know that we provided a convenient, effective, and satisfactory experience. Thank you for your positive feedback.
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