National Grid Electricity Distribution Recensioni 115

Got charged over £4 just to get connected on the phone to these jokers!🤬. Only had to call them cos they'd cocked up!

Asked for an earth to our new house we moved to, guy came around, said he would be back in 2 weeks. 6 months later I'm still waiting. Called 2 months ago., they said they didn't have my number even though the guy called me 3 weeks after the 1st visit. I was told they would be in touch. Will chase them up again on Monday.

Terrible experience! Rubbish engineers. Waited an entire day for their engineer to come only to find out the he apparently came rang the bell and there was no answer. Utter bs, literally was sat in the room during that time and there was no knock or bell rang.

Bit of an outdate and stupid system they use, don't even have the courtesy to drop a text or call or letter to say or to prove they came and we weren't in. Only way we found out was by calling our supplier.

Unfortunately there ain't no other choice but to use this rubbish company.

Latest in a long string of the subject-title:

I emailed the National Grid because over the last six years there have been high-voltage static fluctuations going through the overhead line from a telegraph pole, the extreme currents flowing intermittently into the house - while also noticeable outdoors to certain extents - and despite the National Grid website stating (I have the words print-screened) that what I said is the case, these lying miscreants denied it was possible, a copy-cat response of the same tone as from Western Power Distribution's band of criminals (who also denied it was possible).

National Grid UK failed to understand the flaw in their own argument, after I had explained that this situation had been in continuance for six years and given a straightforward account:

Why would I make up the possibility of extreme currents in overhead lines if I had never experienced them or knew this was a possible eventuality?

They, in writing, had presented a self-admitted illogical premise; alternatively, if I had seen the website first, why would I then struggle for six years to make myself heard, as there is such criteria called 'motive', which compels people to go about doing things...

Here is the real situation:

My 'neighbour' who is resident next-door had his son-in-law who works for Virgin Media do his wiring on the cheap (they installed a Eurobell router, presumably so they could evade attention from anyone who might be concerned - unlikely as that might be). I know it was of negligent standard because there were electrical fields felt to this side of the house, the network-installation he carried out involving work to their internal-wiring, the electrical power inside their address then causing surges to the building - our house a conductor, as if badly earthed.

There are secret liaisons going on, my neighbour connected, as he is, to various shady characters around the region, some of these people in positions of public authority. The result, any efforts at gaining justice goes overlooked or aimed back at the complainant.

I made the mistake of saying to the National Grid that it was my intention to make a claim of criminal injury against Western Power Distribition, choosing as they did in reply to cover WPD's duplicity, instead of being honest, in turn making them equally as complicit; as such, I will include them in a lawsuit when the opportunity comes about.

There is a lot of greasy activity happening behind the scenes, going unspoken, e.g:- it was proven after tests were run that this same neighbour was sharing an illegal line with residents to the other side of our address.

The upshot, you can be hurt and your life seriously affected, and still nothing will change post-complaint processes, because these companies, all liable, will not be transparent in their dealings. Essentially, they are a network of thuggish liars. They do not care about the safety of people. Yet one more piece of consequential evidence which exposes the reality of socialism, with companies able to jump through loopholes.

And they do this very easily: by denial of facts.

I do not forget, and I am sure eventually other people will start to act upon the seriousness of this current situation in the U.K, too - bandits come and go.

Of course, this is just one website - there are many hundreds of ways to make a message 'go viral' and so am continuing to make sure that thousands of people recognise the abuse that I am having to put up with, because of reprobate, and I would suggest that other people, who are in similarly unfortunate situations, go about doing the same thing.

The responses on the part of companies and public services, alike (the residents directly to blame, going without saying), have indicated not a hint of empathy or capacity for consideration, sense of duty or obligation, protective sensibility or regard for safety, diligence or deductive ability; in actual fact, they have demonstrated sociopathic traits, if anything.

This skulduggery demonstrated by National Grid UK only goes to prove that the problem of people devaluing themselves and others is something of a country-wide crisis.

Our battery went in our smart meter on xmas day rang our supplier sse they told us national grid should send someone out to replace with temporary meters rang national grid they told us national grid should send someone out it just kept going back and forth we gave up in the end we was without heating for 2 days. Absolutely shocking and disgusting service we had to cancel our boxing day party as the house was so cold thanks for ruining xmas national grid hope you was all warm and cosy in your home vile company.

If only I could give this no stars. Worst customer service team I’ve ever come across, rude and arrogant man who talks over you and avoids answering the question! The National Grid should be ashamed of itself!

WORST COMPANY EVER!!!! So of course they’re monopolized leaving us with no choice. For the First five months in my new apartment the electricity was still on and the people before us just moved out and my landlord was just doing a name change on the account making things simple. National grid couldn’t match my meter number to an existing account.so after 4 1/2 hours on the phone 3 different times and my bf taking the day off work to wait for somebody to come out and check the meter AGAIN that never showed up I said forget and stopped wasting my time. Fast forward 5 months and I get a bill for over $1000 and am told they can’t wave any late fees due to me not making any payments on an account EVERYONE INSISTED didn’t exist.I NEVER RECEIVED ANY FORM OF A BILL. finally I get a decent amount of money to pay them $817 and of course the phone disconnects at the end of it. I don’t get a confirmation email I don’t get a text message I don’t get a call back. So the very next day I call and specifically ask “CAN YOU SEE IF ANY PAYMENTS WERE MADE IN THE LAST 48 hours ?”OF COURSE I was told NO the representative could not see that any payments were made.so I made another payment for $870. The very next day my account is overdrawn by $634.And I’m told there’s nothing they can do for atleast a week while EVERY OTHER PAYMENT of mine now bounces.EVERYTIME I call I’m told wrong information and this time it’s really screwed me over.They are absolute monsters most of them are INCREDIBLY RUDE AND INCOMPETENT and National Grid is a company that nickel and dimes you to death INTENTIONALLY.All I hear from other people is how horrible this company is to it’s customers and I really don’t understand how this is even possible.They are literally toying with people’s lives and they seem to get a kick out of it.😥😥😥😥 All I was trying to do was get caught up on a bill they messed up in the first place leaving me in a really bad situation and now I’m left with about 5 late fees because everything else is bouncing,crappy credit,and what seems to be a constant anxiety attack followed by tears EVERYTIME I get off the phone with a representative 😭😭😭🤯🤬

Seems like a recurring theme here. Was initially contacted by National Grid regarding installation of a smart meter. Have taken a day off that really isn't ideal but now sat waiting for an engineer that won't be coming! Apparently it was cancelled 3 days ago and they tried to call (once) but claimed no answer nor voicemail. Suffice to say I had no missed calls that day and my voicemail works without issue for everyone else when needed. Also, as stated, they confirmed that they only tried the once. Abysmal service and not particularly concerned staff on call to check on whereabouts of the elusive engineers. Would i recommend? Not a chance based on this total lack of customer concern.

Having been told by National Grid that the gas meter in our holiday let needed replacement, I made a special journey to the property after arranging a time with them. The engineer didn't turn up. I rebooked the appointment for the following day and no fewer than three appointment times were missed. The customer services team were unhelpful to say the least and actually rude on one occasion, suggesting that I was being irresponsible in suggesting that perhaps we just cancel the whole thing. The contractor eventually turned up and refused to change the meter - he just walked off the job! The meter replacement was re-booked for a subsequent date and, having travelled to the property a second time, it was fitted successfully. National Grid acknowledged they were at fault and offered a cheque for £50 to help with the inconvenience. Having agreed that the cheque would be sent to my home address (and not the property where the meter is) they then sent it to the wrong one - I only discovered it by chance. I have just uploaded a meter reading to my supplier and they say the reading is five times higher than they would expect! Therefore it seems that the new meter is malfunctioning (and so it goes on.....) National Grid are a monopoly - we have no other choice - it's an utter disgrace.

Absolutely shocking the staff that work at the so called smart center are not very smart, and trying to get them to understand anything you are saying no matter how simple is ridiculous.

Never attended appointment despite me chasing it twice, no call back either to say they weren't coming. WASTE OF TIME AND POOR MANAGEMENT

Failed to turn up to fit new smart meters. No phone call from them to explain why. Phoned them with my details and reference number and they said I hadn't got an appointment. They were wrong - after getting nowhere after 2 calls they told me to ring my energy supplier.
Eventually Cooperative Energy finally found out why they had let me down. Apparently they booked in too many appointments and the engineer ran out of time.
Appalling customer services and staff with bad attutudes - don't even deserve one star.

On Monday night we came home to a strong gas like smell. (That afternoon we had a service carried out by British Gas) So we instantly thought its got to be the boiler. We noticed the pressure had gone and it was in the 'red zone'. Immediately called BG they put us through to Cadent who were amazing the lady at the call centre she explained what to do and her instructions were clear. 45 minutes later 2 men arrived - done in-depth checks around our home. They were really friendly gave us advise on what to look out for. They reassured me everything was ok explained what they thought it was etc.. I couldn't be more happier. Service as it should be :)

Terrible atmosphere, Culture of blame and silence, don't dare speak out at the same time as asking for opinions. Managers incapable of changing anything, just all around awfull company.

National Grid installed a new gas meter at a property we own because there was a leak. The engineer did not leave the previous meter reading. The reading on the new meter was 99999. On the basis of this we were presented with a bill for well over a thousand pounds for a period of about three months during the summer when the house was unoccupied. National Grid say they cannot supply us with either the meter reading at the time of the change or the serial number of either meter. They can only supply the details to the energy supplier. No-one we have spoken to at National Grid has offered to investigate the problem and each person we speak to repeats that they can only supply the details to the energy supplier, EDF energy. EDF energy have repeatedly said that National Grid are not supplying them with the necessary information.