Had been sent an email to use access to information through a new portal. Took slightly longer than expected to achieve this but using assistance from help desk sorted it eventually. Not sure whethe... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Always helpful, answering queries fully and clearly. As a self-employed person, National Friendly has been my safety net for over 30 years. A worthwhile investment! Thank you.
L'azienda ha risposto
I took out income protection over a year ago as I wanted to be covered in case something happened which meant I couldn’t work. I am self-employed so having the piece of mind of being covered was defin... Leggi di più
L'azienda ha risposto
It was Cameron who I spoke with first and he was great . And he then passed me too Simon and he was helpful and explained the policy . I think if you got great telephone staff who speak to you probabl... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Informazioni di contatto
Queen Square 11-12, BS1 4NT, Bristol, Regno Unito
- nationalfriendly.co.uk
4,3
Eccellente
687 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di National Friendly
Hi Jackie,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
Not satisfying.
23 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi David,
Thank you for taking the time to leave a review. We're sorry to see that you were dissatisfied with your experience.
We've been unable to locate any details matching the information provided in your review. If you'd like us to look into your concerns, please contact our friendly team with your full name, policy number (if applicable), and any other relevant details so we can identify your records and investigate further.
We look forward to hearing from you and resolving any concerns you may have.
Best wishes,
National Friendly
Louise has always been a fantastic help…
As an advisor, Louise has always been a fantastic help with resolving any issues that arise, she's lovely to speak to and the service overall with Louise makes you wish she's always the one you get speaking to.
26 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Jonathon,
Thank you for leaving the positive feedback.
Best wishes,
National Friendly
Was able to make a payment and talk to…
Was able to make a payment and talk to someone
26 giugno 2026
Non scritta su invito
Risposta di National Friendly
Dear Paul,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
Worst insurance company in UK
The customer service was horrendous,they only thinking of the money they take from you,from the managers to the employees who answered the phone,no compassion ,no empathy,like I said,for them you are a cash machine.
NEVER, EVER take a policy with them,you will regret it,believe me.
25 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hello Miguel,
We're disappointed to read your review. We take allegations about our customer service seriously; however, having reviewed our records, we can confirm that our last contact with you was in April 2026, and we have had no communication from you since then regarding the concerns you've described.
As we have not had the opportunity to discuss or investigate these issues, we are unable to comment on the circumstances outlined in your review. If you believe there is an unresolved matter, we encourage you to contact us directly so we can investigate and respond appropriately.
We remain committed to treating all customers fairly and welcome the opportunity to address any genuine concerns.
Kind regards,
The National Friendly Team
Scam AVOID
Scam AVOID
Scam AVOID Been sick of work for 17 days and they called to tell me my claim is declined. Sick notes, documents provided. Do not listen to these people that liarsThey will reply to just to look good
25 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hello Patrice,
Thank you for taking the time to leave a review. We're sorry to see that you were dissatisfied with your experience.
We've been unable to locate any details matching the information provided in your review. If you'd like us to look into your concerns, please contact our friendly team with your full name, policy number (if applicable), and any other relevant details so we can identify your records and investigate further.
We look forward to hearing from you and resolving any concerns you may have.
Best wishes,
National Friendly
Risposta di National Friendly
Hi Angela,
Thank you for sharing your feedback.
Best wishes,
National Friendly
Very good member of staff and manager…
Very good member of staff and manager both very helpful
18 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi there,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
Bad customer care not very good…
Bad customer care not very good understanding the reason what i plained with another customer service expensive so i lose the money ive put in dont think thats fair at all. I wont be telling people about how national Friendly didnt help me to continue my policy shame on them so ive given 1 star
24 giugno 2026
Non scritta su invito
I would like to thank Bradly for the…
I would like to thank Bradly for the excellent service and the excellent package he delivered for me
16 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Neil,
Thank you for sharing your positive feedback Neil.
Best wishes,
National Friendly
Louise Webber was great and give…
Louise Webber was great, super helpful!
24 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Oliver,
Thank you for the feedback.
Best wishes,
National Friendly
Consistent and Excellent Service
I work for Plan & Prosper and Louise Webber has been an invaluable support to our team.
She consistently helps keep cases progressing smoothly, responds quickly to questions, and provides excellent assistance whenever we need it.
Her knowledge, efficiency, and willingness to help makes a real difference when we're working to achieve the best outcomes for our clients.
24 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Adam,
Thank you for sharing your kind words about Louise, we'll make sure we pass this feedback onto her!
Best wishes,
National Friendly
Excellent Service
Being an Adviser, Louise at National Friendly is always excellent, willing to go above and beyond, professional and will always do her best to help however she can.
24 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Jordan,
Thank you for sharing your feedback.
Best wishes,
National Friendly
Louise at National Friendly has been…
Louise at National Friendly has been absolutely fantastic to deal with. She has been extremely helpful, responsive, and professional, making everything straightforward. A real pleasure to work with, and her support has been greatly appreciated. Thank you, Louise!
24 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Michael,
Thank you for leaving your feedback about Louise, we really appreciate it.
Best wishes,
National Friendly
Louise has been amazing and quick to…
Louise has been amazing and quick to respond which is important in an industry like ours as Advisors. Very grateful!
24 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Reece,
Thank you for leaving a review about Louise, we'll make sure we pass it onto her!
Best wishes,
National Friendly
Louise Webber was a great help
Louise Webber is always a great help.
Always getting things done efficiently and has a fantastic relationship between National Friendly & Other brokers.
18 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Bradley,
Thank you for leaving your review.
Best wishes,
National Friendly
Though unplanned money is hard to leave…
Though unplanned money is hard to leave the budget list this days. I think given this insurance i pushed button after the arrange call with Alex gave me hope for tomorrow incase am sick with no support.
Trust me paying this monthly maybe hard from the budget but benefits sounds interesting and good.
Keep it up Alex for well talked through.
18 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Emelia,
Thank you for leaving a positive review.
Best wishes,
National Friendly
Very professional and talked you…
Very professional and talked you through all aspects of insurance
19 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hi Colin,
Thanks for sharing your positive feedback.
Best wishes,
National Friendly
I took out income protection with…
I took out income protection with National Friendly in Feb 2025. During the application call I clearly told the representative about COVID‑related absence, mild back pain, and brief anxiety symptoms — but these were recorded as ‘No’. When I later claimed, the policy was cancelled and the claim refused on grounds of non‑disclosure.
I initially accepted the Ombudsman’s decision in error, due to misunderstanding and medication‑related confusion, and withdrew acceptance the next day before the deadline — yet this was not recognised. I am still waiting for the application call recording I requested under GDPR, which is key to showing what was actually said.
While premiums and a small inconvenience payment have been offered, I believe the issue here is accurate recording of what a customer states. I am now considering taking the matter to Small Claims Court to clarify what was said during the call.
23 giugno 2026
Non scritta su invito
Risposta di National Friendly
Hello Ben,
When applying for income protection, it is essential that all medical history and periods of absence are disclosed fully and accurately. To support this, we provide customers with a summary of the application questions and recorded answers in the welcome documentation so these can be checked and corrected if necessary.
Your complaint has already been independently reviewed by the Financial Ombudsman Service. After considering the evidence, including the application process and medical information, the Ombudsman concluded that we acted fairly and reasonably in declining the claim and cancelling the policy.
In line with that decision, the agreed redress has been applied.
For data protection reasons, we cannot discuss specific account details in a public forum. Any data requests, including call recordings, are handled separately in line with applicable data protection requirements.
Kind regards
The National Friendly Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.