National Friendly Recensioni 

687
•
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had been sent an email to use access to information through a new portal. Took slightly longer than expected to achieve this but using assistance from help desk sorted it eventually. Not sure whethe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always helpful, answering queries fully and clearly. As a self-employed person, National Friendly has been my safety net for over 30 years. A worthwhile investment! Thank you.

L'azienda ha risposto

Valutata 5 stelle su 5

I took out income protection over a year ago as I wanted to be covered in case something happened which meant I couldn’t work. I am self-employed so having the piece of mind of being covered was defin... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

It was Cameron who I spoke with first and he was great . And he then passed me too Simon and he was helpful and explained the policy . I think if you got great telephone staff who speak to you probabl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di assicurazioni

Scritti dall'azienda

National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

687 recensioni

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4,3

Tutte le recensioni

(687)

385 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Pay out wasn’t as straight as forward

Pay out wasn’t as straight as forward, like any other subscription it’s all always a fight back and forward trying proof that you were unable to work, it’s you pay and still you have to proof later that you deserve to be paid for the service.

The rules makes you feel lost as the bills gets the most of you and at the end after some fight they do pay you but only half of what you signed up for as they say they only pay 15 days after the day of the unfit to work.
Even though you ask for the premium membership to paid straight up still all claims got be accepted.

I am glad at least I got paid half as it actually helped me pay some of my bills as I stayed about two months at home getting only £1000 fro universal credit and my bills are over £550 a week.

14 maggio 2026
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Valutata 5 stelle su 5

Louise Webber & Michael Deane always…

Louise Webber & Michael Deane always provide fantastic support to myself and our team of advisers!

We would be lost without them, and only wish everyone we deal with could be as efficient!

3 luglio 2026
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Risposta di National Friendly

Hi Aaron,

Thank you for sharing a positive review about our team. We will ensure that we pass this feedback onto them.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Thank you

The lady I believe her name was Nicky thou I'm not 100% sure but she dealt with me over the phone last week and sorted out a second policy for me
She was extremely helpful and very patient to get as close to what I was looking for and most importantly the reason I have not taken out policy with other companies is she was not pushing me into signing up to the policy and was very happy to give me days to be sure this is what I want and to talk it over with others this is something I have never been given before normally I am trying to come up with excuses to get off the phone just because I want time to think about it where this time I was offered a call back in a few days to give me the chance to think about it and I highly appreciate that and the pressure tactics are way too much normally and are getting worse over the years
Along with this lady's welcoming and friendly attitude towards me in the future I would be happy to deal with you all the time and not consider that shopping around could do me better and would wish if you have a way to thank her you would do so

24 giugno 2026
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Risposta di National Friendly

Hi Paula,

Thank you for sharing such positive feedback. We will make sure we pass the feedback onto Nicky and we are sure she will appreciate it.

Best wishes,
National Friendly

Valutata 5 stelle su 5

I talk to Lisa Konkol

I talk to lisa, and she was amazing brilliant woman; Lisa is kind and polite person and the world needs a lovely person like her.

8 giugno 2026
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Risposta di National Friendly

Hi Judith,

Thank you for the feedback. We'll be sure to pass this feedback on to her.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Quick and easy and very professional

Quick and easy and very professional
Explanation easy to understand definitely recommend

26 giugno 2026
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Risposta di National Friendly

Hi Tracy,

We really appreciate you leaving such positive feedback.

Best wishes,
National Friendly

Valutata 5 stelle su 5

I'm completely satisfied with my plan…

I'm completely satisfied with my plan everything was explained to me thoroughly by adviser ,I'm happy I chose this company for my plan

22 giugno 2026
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Risposta di National Friendly

Hi Shirley,

Thank you for leaving such positive feedback.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Samantha...the agent that called me was…

Samantha...the agent that called me was very polite, very helpful and went through everything very thoroughly.

25 giugno 2026
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Risposta di National Friendly

Hi Simon,

Thank you for the kind feedback.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Ur a very kind natured company

Ur a very kind natured company, thank u for reassurance , making me feel totally at ease .
Again thank u to Debbie and alex, who have being brillant

19 giugno 2026
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Risposta di National Friendly

Hi Caron,

Thank you for the positive feedback.

Best wishes,
National Friendly

Valutata 1 stelle su 5

DO NOT GO WITH THIS COMPANY

Awful, don’t bother getting this at all. I have been off work since 15th April and I made a claim 30th April and I’ve not had a penny off of them since. This is supposed to be finance protection, to support you with bills when you off work. I haven’t been able to do that for 2 months. Tried ringing, no answer and they said they would call me back as my call has been noted down. No call back. Poor communication, income protection my arse. Don’t bother at all with this company.

30 giugno 2026
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Risposta di National Friendly

Hi Alfie,

Thank you for taking the time to leave a review. We're sorry to hear that you're disappointed with your experience.

We don't believe it's appropriate to discuss the details of individual claims or policies on a public platform, as they often involve sensitive personal and medical information.

We have, however, carefully reviewed your case, including the medical evidence available to us. Following that review, we remain satisfied that the decision to decline the claim and close the policy was made correctly and in line with the policy terms and the information available.

If there is any new information that you believe has not yet been considered, please contact our friendly claims team on 0333 014 6244 and we'll be happy to review it.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Very Helpful in all communication…

Very Helpful in all communication Friendly Staff very easy to chat with and Give me Advice on future changes,was much Appreciated to all I spoken thanks for your help. Kind Regards David Lewis 😀.

26 giugno 2026
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Risposta di National Friendly

Hi David,

We appreciate you leaving the positive feedback.

Best wishes,
National Friendly

Valutata 5 stelle su 5

We have been a National Friendly broker…

We have been a National Friendly broker for over 3 years now and have built a wonderful relationship with not only the business and suite of products, but moreover the team. From CEO Graham, through to senior management and day to day support in John West and Louise Webber who have been so supportive. Day to Day nothing is too much. Louise and her support team assist day to day with any queries and nothing is too much trouble. Anything we need Louise and her team is on hand to assist us all the way.

2 giugno 2026
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Risposta di National Friendly

Hi Troy,

Thank you for the very kind words. We really appreciate them.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Outstanding service

Outstanding service from start to finish. The process was quick, professional, and completely stress-free. The team was friendly, supportive, and kept me informed every step of the way. I couldn't be happier with the service I received and would highly recommend this company to anyone looking for reliable private sick pay cover.

30 giugno 2026
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Risposta di National Friendly

Hi Jaime,

Thank you for sharing your positive feedback. We really appreciate it.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Very reasonably priced

I was so impressed with national Friendly service. The quote we received was very reasonable and the added benefits were fantastic. Would highly recommend them for a reasonable quote. Very professional and everything was explained perfectly.

29 giugno 2026
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Risposta di National Friendly

Hi there,

Thank you for sharing such positive feedback.

Best wishes,
National Friendly

Valutata 5 stelle su 5

Reece was a great help very supportive…

Reece was a great help very supportive and knows his job, friendly positive guy, made the call very pleasant and stress free. Thank you

29 giugno 2026
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Risposta di National Friendly

Dear Jason,

Thank you for sharing your positive feedback.

Best wishes,
National Friendly

Valutata 2 stelle su 5

My first contact with the company…

My first contact with the company deceived me on two or more counts.
I realised this later. Katie the second
operative I spoke to made a correction to one or two of the first chaps statements. This made me question the suitability of the company and I cancelled the policy the next day.

22 giugno 2026
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