Had been sent an email to use access to information through a new portal. Took slightly longer than expected to achieve this but using assistance from help desk sorted it eventually. Not sure whethe... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Always helpful, answering queries fully and clearly. As a self-employed person, National Friendly has been my safety net for over 30 years. A worthwhile investment! Thank you.
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It was Cameron who I spoke with first and he was great . And he then passed me too Simon and he was helpful and explained the policy . I think if you got great telephone staff who speak to you probabl... Leggi di più
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I took out income protection over a year ago as I wanted to be covered in case something happened which meant I couldn’t work. I am self-employed so having the piece of mind of being covered was defin... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Informazioni di contatto
Queen Square 11-12, BS1 4NT, Bristol, Regno Unito
- nationalfriendly.co.uk
4,3
Eccellente
686 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful experience
Very helpful experience, dealt with my query clearly and efficiently.
Well done , thank you.
13 agosto 2026
Non scritta su invito
Risposta di National Friendly
Hi Josephine, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Great service so far
It's very refreshing to be able to contact a provider, get through quickly and have what you requested in your inbox a few minutes later. So far it's been a pleasure dealing with National Friendly and Heidi is a credit to the team.
14 agosto 2026
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Risposta di National Friendly
Hi Patricia, thank you for your kind words. We’ll be sure to pass your feedback on to Heidi —they’ll be delighted to hear this!
Best wishes, National Friendly
Really impressed with Healix…
Really impressed with National Friendly and Healix. I contacted the medical team to check whether my claim was eligible and received a response the same day requesting some further information. Within 48 hours, I had a final decision with a clear explanation.
Excellent communication, quick service and great customer care. Thank you!
13 agosto 2026
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Risposta di National Friendly
Hi Keeley, thank you for your feedback. We’re glad our team could provide the support and service you needed during your experience. Best wishes, National Friendly
Kindness was very Important
The person I spoke to was extremely polite, kind and very helpful,Her name was Nicky, she didn't mind repeating what she had said. It made the whole experience Absolutely Fantastic.I have no hesitation in recommending National Friendly to my family and friends. I have a learning disability and I struggle with forms and Technology,to have it explained in something that I could understand.
THANK YOU Nicky, I give you ten ********** Stars.
12 agosto 2026
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Risposta di National Friendly
Hi Anthony, we’re so pleased to hear about your experience with Nicky. We’ll make sure your comments are shared with them.
Best wishes, National Friendly
Very helpful in time of need
Very helpful in time of need
Happy i joined company
16 luglio 2026
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Risposta di National Friendly
Hi Andrew, we truly appreciate you taking the time to share your feedback. It’s great to know our team could support you.
Best wishes, National Friendly
I found the member of staff advising and sincere.
I found the member of staff, ED, very helpful in giving advise, at the same time not forceful in attempting to get more commitment from myself. He advised me with sincerity, and as a result I will be returning shortly to purchase life plans for my wife.
11 agosto 2026
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Risposta di National Friendly
Hi Dan, we’re really pleased to hear our team made things easy for you. Providing clear and helpful support is what we aim for.
Best wishes, National Friendly
Operator was excellent
Operator was excellent, efficient and helpful.
11 agosto 2026
Non scritta su invito
Risposta di National Friendly
Hi Michele, we truly appreciate you taking the time to share your feedback. It’s great to know our team could support you.
Best wishes, National Friendly
Listened to my needs,explaining all the…
Listened to my needs,explaining all the details with no hidden catches. Came up with a plan to suit my requirements. Very good and giving me peace of mind for the future.
6 luglio 2026
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Risposta di National Friendly
Hi Leigh, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Good service and easy to contact
Speedy reply to email and Health care claim processed quickly form date of enquiry.
3 agosto 2026
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Risposta di National Friendly
Hi Chris, we’re really pleased to hear your claim was handled smoothly. Supporting our members when it matters most is our priority.
Best wishes, National Friendly
Excellent Service.
I got in touch to review my cover and Nicky was excellent with the information provided. Very succinct clear and explained it all well. I have used NF for many years and they are a good company to deal with. Thank you.
4 agosto 2026
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Risposta di National Friendly
Hi Phillip, thank you for recognising our team member—it really means a lot.
Best wishes, National Friendly
Risposta di National Friendly
Hi, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Very helpful
Very helpful, explained every question I had and got everything I wanted done . Could not be more pleased with the service
1 luglio 2026
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Risposta di National Friendly
Hi, we truly appreciate you taking the time to share your feedback. It’s great to know our team could support you.
Best wishes, National Friendly
Joe (my Customer Service Representative)…
Joe (my Customer Service Representative) at National Friendly was very professional and was able to help resolve my payment query (and paperwork his side) in minutes.
Thank you for your excellent Customer Service Support!
4 agosto 2026
Non scritta su invito
Risposta di National Friendly
Hi Angela, thank you for recognising our team member—it really means a lot.
Best wishes, National Friendly
I have just realised at the end of my…
I have just realised at the end of my policy I will have paid in over £7,000 and only get paid out on my death £3,740. I will cancel my policy and put money where it can earn money, not lose.
3 agosto 2026
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Risposta di National Friendly
Hello Mrs Charlton,
Thank you for taking the time to share your feedback. We understand that reviewing the value of a policy over its lifetime can lead to questions, particularly when considering the premiums paid and the benefits available.
Insurance policies are designed to provide financial protection if a covered event occurs, rather than to act as an investment or savings product. The premiums paid provide cover throughout the term of the policy and the benefit amount is based on the terms agreed when the policy was purchased.
If you would like to discuss your policy in more detail, please contact us directly and we will be happy to help.
Kind regards
National Friendly Team
Risposta di National Friendly
Hello Mr Sehalic,
Thank you for sharing your feedback. We appreciate your comments regarding our policies and understand that customers’ needs and expectations can change over time. We regularly review our products and value feedback that helps us continue to improve.
We understand how disappointing it can be when you need support and your claim cannot be accepted. In this instance, the claim was not covered under the terms and conditions of your policy. While we appreciate this may be frustrating, we must assess all claims in line with the cover and benefits agreed when the policy was taken out.
If you believe there is any information that has not yet been considered, or if you would like us to review the decision further, please contact our friendly team on 0333 014 6244 and we will be happy to look into this with you.
Best wishes,
National Friendly Team
Risposta di National Friendly
Hi George, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
It was great talking to Jack
It was great talking to Jack. He listened to what I wanted and made sure that I was satisfied with my choices.
30 luglio 2026
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Risposta di National Friendly
Hi Mense, we’re so pleased to hear about your experience with Jack. We’ll make sure your comments are shared with them.
Best wishes, National Friendly
If Carlsberg did Broker Support
Claire Cornes was fantastic today. She explained the process and helped me get set up on the platform so I could view a policy I had recently set up.
31 luglio 2026
Non scritta su invito
Risposta di National Friendly
Hi Jack, thank you for your kind words. We’ll be sure to pass your feedback on to Claire —they’ll be delighted to hear this!
Best wishes, National Friendly
Nice people but incompetent process
Nice people but incompetent process. I do not understand what's going on with my policy
30 luglio 2026
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Risposta di National Friendly
Hi Gillian,
Thank you for taking the time to share your feedback.
We're sorry to hear that you've been left feeling uncertain about your policy, although we're pleased to hear you've found our team pleasant to deal with. We'd really like the opportunity to look into this for you and provide some clarity.
Please call our friendly team on 0333 014 6244, quoting your review, and we'll investigate this for you and do our best to resolve any outstanding issues.
We look forward to hearing from you.
Best wishes,
National Friendly
Helpful polite and friendly
Helpful polite and friendly. Answered all my questions so that I understood 26/07/2026
26 luglio 2026
Non scritta su invito
Risposta di National Friendly
Hi Roberta, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
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