Had been sent an email to use access to information through a new portal. Took slightly longer than expected to achieve this but using assistance from help desk sorted it eventually. Not sure whethe... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Always helpful, answering queries fully and clearly. As a self-employed person, National Friendly has been my safety net for over 30 years. A worthwhile investment! Thank you.
L'azienda ha risposto
I took out income protection over a year ago as I wanted to be covered in case something happened which meant I couldn’t work. I am self-employed so having the piece of mind of being covered was defin... Leggi di più
L'azienda ha risposto
It was Cameron who I spoke with first and he was great . And he then passed me too Simon and he was helpful and explained the policy . I think if you got great telephone staff who speak to you probabl... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Informazioni di contatto
Queen Square 11-12, BS1 4NT, Bristol, Regno Unito
- nationalfriendly.co.uk
4,3
Eccellente
687 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful polite and friendly
Helpful polite and friendly. Answered all my questions so that I understood 26/07/2026
26 luglio 2026
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Risposta di National Friendly
Hi Roberta, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
All very well explained and easy to…
All very well explained and easy to deal with
24 luglio 2026
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Risposta di National Friendly
Hi, thank you for your lovely review. We’re delighted to hear everything went smoothly for you.
Best wishes, National Friendly
The Agent who helped me was fantastic.
23 luglio 2026
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Risposta di National Friendly
Hi Donald, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Very Happy long term customers
We’ve had our health insurance with National Friendly for over 10 years. We have had to make a number of claims and have always been treated with respect and care. I would highly recommend them.
28 luglio 2026
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Risposta di National Friendly
Hi Andy, we’re really pleased to hear your claim was handled smoothly. Supporting our members when it matters most is our priority.
Best wishes, National Friendly
A very efficient support process
A very efficient support process, thank you.
24 luglio 2026
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Risposta di National Friendly
Hi, thank you for your feedback. We’re glad our team could provide the support and service you needed during your experience.
Best wishes, National Friendly
I’m not happy with the policy when I…
I’m not happy with the policy when I buy it they says if you have anything which you can’t work we will pay you when I go for Claim. This is this thing and then thing different type of questions at the end they says you can’t claim
28 luglio 2026
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Risposta di National Friendly
Hi Junaid,
Thank you for taking the time to leave your review. We're sorry to hear that you're unhappy with your experience.
We aim to ensure our policies and their terms are explained clearly before purchase, so we're sorry if your expectations did not match the cover provided. Claims are assessed in line with the policy terms and conditions, including eligibility criteria and any applicable exclusions.
If you believe the policy was not explained correctly when it was sold, or you would like us to investigate the sale of your policy, please get in touch with our Complaints Team on 0333 014 6244.
We can review the circumstances and, where appropriate, refer the matter to the company that sold the policy for further investigation.
Best wishes,
National Friendly
Good customer service and quick…
Good customer service and quick response to my email and everything.
28 luglio 2026
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Risposta di National Friendly
Hi Augustine, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
I have only been with this life cover…
I have only been with this life cover since march they have really good reviews y I went with the company
27 luglio 2026
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Risposta di National Friendly
Hi Lisa, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Very pleased with the service so…
Very pleased with the service so far..received the paperwork today.
25 luglio 2026
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Risposta di National Friendly
Hi, thank you for sharing your experience. It’s great to know our service met your expectations.
Best wishes, National Friendly
The young man I spoke to outstanding…
The young man I spoke to outstanding listened and worked with me great communication I’m from my well-being. I couldn’t have asked for anybody better outstanding young man.
24 luglio 2026
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Risposta di National Friendly
Hi Shannon, thank you for your feedback. We’re glad our team could provide the support and service you needed during your experience. Best wishes, National Friendly
Diligent and friendly
They are friendly, very accommodating and helped me out in a time of need. Libbie Hall particularly did an excellent job in turning around an urgent query correctly first time and within minimal time. In my opinion, this is extremely important when working in fast paced and highly unpredictable sector such as long term care. Thank you.
24 luglio 2026
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Risposta di National Friendly
Hi Tom, thank you for your kind words. We’ll be sure to pass your feedback on to Libbie —they’ll be delighted to hear this!
Best wishes, National Friendly
There where very helpful
There where very helpful, and dealt with information very quick thank you
22 luglio 2026
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Risposta di National Friendly
Hi Jacqui, thank you for your lovely review. We’re delighted to hear everything went smoothly for you.
Best wishes, National Friendly
Risposta di National Friendly
Hi Peter, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Very polite and helpful on the…
Very polite and helpful on the phone.its nice to deal.nice people.that are very carm.as i suffer with deprestion and anxioity.higly recommend.your company.thanks
21 luglio 2026
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Risposta di National Friendly
Hi Colin, thank you for your kind words! We’re really pleased to hear you had a
positive experience with us.
Best wishes, National Friendly
Risposta di National Friendly
Hi Penelope, we’re really pleased to hear our team made things easy for you. Providing
clear and helpful support is what we aim for.
Best wishes, National Friendly
Trap for all clients
Trap for all clients. When you sign a contract with them and then wish to resign, you have problems getting started. On the account website, you can not find anything about cancelling this contract by yourself. This way, they force you to keep this insurance without a chance to cancel. I had informed them about cancelling this contract, and I am the only one cancelling Direct Debit, as their agent advised me. This does not resolve the problems; they are still sending me letters with unpaid bills. Dishonesty and lack of responsibility by this company led to customers like me being mentally and financially harmed, and left them without resolving the problem.
20 luglio 2026
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Risposta di National Friendly
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the concerns you've raised regarding the cancellation of your policy.
We would never intentionally place barriers in the way of a customer wishing to cancel their policy, and we'd like the opportunity to investigate what has happened in your case.
As we are unable to discuss account-specific details publicly, please contact our friendly team on 0333 014 6244 and provide some further information so we can look into this for you.
We take comments such as these seriously and would welcome the chance to review your experience and work towards a resolution.
Best wishes,
National Friendly
Sophie the lady who i spoke with was…
Sophie the lady who i spoke with was very explanatory when I had questions never made things seem rushed and my option was validated made my first payment on the day and my welcome pack came quickly with numbers and all information my family will need which doingbthis I know I've already taken some of tge financial stress off my family and that has made me feel much better as their goin to be dealing with enough so just trying to ease some of the stress has made me happier losing a loved one is hard enough so by having this policy does not stop the pain it just helps in at the right time when they will need support especially financially so we all know this is not an easy thing to do but if tge worst happens to you will your loved ones have the mi ey to give you a send off you deserve so take the stress ofvthem by getting a policy that will help you and your loved ones left behind
20 maggio 2026
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Risposta di National Friendly
Hi Jane, thank you for recognising our team member—it really means a lot.
Best
wishes, National Friendly
Excellent customer service
Excellent customer service, everything was explained throughly so you knew what you was buying. I would recommend them to everyone.
13 luglio 2026
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Risposta di National Friendly
Hi, we truly appreciate you taking the time to share your feedback. It’s great to
know our team could support you.
Best wishes, National Friendly
Staff were friendly
Staff were friendly, courteous and supportive.
20 luglio 2026
Non scritta su invito
Risposta di National Friendly
Hi Ash, we’re really pleased to hear our team made things easy for you. Providing
clear and helpful support is what we aim for.
Best wishes, National Friendly
Risposta di National Friendly
Hi Lyn, thank you for your feedback. We’re glad our team could provide the support
and service you needed during your experience.
Best wishes, National Friendly
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