Had been sent an email to use access to information through a new portal. Took slightly longer than expected to achieve this but using assistance from help desk sorted it eventually. Not sure whethe... Leggi di più
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Always helpful, answering queries fully and clearly. As a self-employed person, National Friendly has been my safety net for over 30 years. A worthwhile investment! Thank you.
It was Cameron who I spoke with first and he was great . And he then passed me too Simon and he was helpful and explained the policy . I think if you got great telephone staff who speak to you probabl... Leggi di più
L'azienda ha risposto
I took out income protection over a year ago as I wanted to be covered in case something happened which meant I couldn’t work. I am self-employed so having the piece of mind of being covered was defin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Informazioni di contatto
Queen Square 11-12, BS1 4NT, Bristol, Regno Unito
- nationalfriendly.co.uk
4,3
Eccellente
686 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful member of staff
Helpful member of staff who dealt with our query efficiently.
21 settembre 2026
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Risposta di National Friendly
Hi Les, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Risposta di National Friendly
Hi Ian, we truly appreciate you taking the time to share your feedback. It’s great to know our team could support you.
Best wishes, National Friendly
Not a useful policy
So many loop holes to not cover when needed avoid at a costs
18 settembre 2026
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Risposta di National Friendly
Hi Amanda,
Thank you for sharing your feedback, Amanda. We’re sorry to hear you were disappointed with the policy.
We understand you contacted us regarding a claim, and our team explained that the circumstances did not meet the requirements for cover under the policy.
We appreciate that this may not have been the outcome you were hoping for. The policy does, however, include a range of other benefits, including income protection, a rehabilitation benefit, fracture cover, accident, and non-accidental death cover, as well as access to virtual GP and dental services.
If you change your mind about cancelling your policy or would like to discuss the benefits further, our friendly team would be happy to help on 0333 014 6244.
Thank you again for taking the time to share your feedback.
Best wishes,
National Friendly
I had Liam top lad helped me too get…
I had Liam top lad helped me too get the best cover I needed for what I do for work made me understand where the money was going and what it meant for me if I ever needed too clam 100% recommend
10 settembre 2026
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Risposta di National Friendly
Hi Rhys, thank you for your kind words. We’ll be sure to pass your feedback on to Liam —they’ll be delighted to hear this!
Best wishes, National Friendly
My overall experience the last 5 weeks…
My overall experience the last 5 weeks has been nothing but lack of communication and stress caused by the team. I work in customer service myself and I just feel like I have been pushed to the side. Every I asked for a response or something to be chased I had to ring and remind them to do it. It’s gotten to the point now where I’ve actually reached out to the third party myself because national friendly system always seems to be down when I phone. I have finally gotten to the bottom of the problem and if national friendly had done what I had asked from the start this would not have been so long and stressful. I wish no one experiences what I have had to go through recently and I am still non the wiser if I am getting help with finance or not.
16 settembre 2026
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Risposta di National Friendly
Hi Amy,
We’re sorry to hear that you feel you’ve had this experience over the past five weeks. We take feedback regarding communication and customer service seriously.
However, without any account or case details, we’re unable to investigate the issues you’ve described or establish what has happened in your particular case. We’d therefore encourage you to contact our team directly and provide your relevant details so we can review the matter properly and give you a more detailed response.
We’re keen to understand what has happened and address any issues where appropriate, but we do need sufficient information to carry out a fair and accurate investigation.
Best wishes,
National Friendly Team
Brilliant servicing and competative rates for Care plans
Its the 1st time I've used this company as a Financial Planner and wow what a positive & refreshing experience. From start to finish its been a pleasure to use this company, they offered my client very competitive rate on a care plan and the servicing has been excellent. Every email and phone call has been delt with in a professional, knowledgeable and friendly manner. It been an extremely refreshing experience to have my questions answered immediately unlike much larger competitors on the market.
Well done National Friendly and your immediate needs immediate needs/Care plan team - I will defiantly be using you again. A special mention to Tia, Heidi & Anne-Marie who have helped in the set up of my clients plan.
15 settembre 2026
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Risposta di National Friendly
Hi, we’re so pleased to hear about your experience with our Immediate Needs team. We’ll make sure your comments are shared with them.
Best wishes, National Friendly
Terrible people
Terrible people - easy taking your money each month not so easy when you need them to make a claim - a doctor's note isn't good enough nope they want access to your full medical history - absolute joke of an organisation - save your money
11 settembre 2026
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Risposta di National Friendly
Dear Mr Jardine
We’re sorry to hear you’re disappointed with your claims experience. We understand that requests for additional information can be frustrating, particularly when you’re unwell.
In this case, we are still awaiting the medical information needed to assess the claim. The policy is also currently out of benefit following the cancellation of the direct debit when the claim was submitted. Unfortunately, we’re therefore unable to progress the claim while the policy remains out of benefit.
Medical information is only requested where necessary to assess a claim fairly and in line with the policy terms and conditions. In some cases, a doctor’s note alone may not provide sufficient detail, and, with the customer’s consent, we may need to obtain further information from their treating medical professionals. Any information requested is relevant to the claim and handled in accordance with data protection requirements.
We appreciate this may not have been the outcome you expected. If you would like to discuss your circumstances further, please contact our Friendly Team on 0333 014 6244 with your policy details, and we’ll be happy to review your concerns.
Thank you for your feedback.
Best wishes,
National Friendly
I have had to request multiple quotes
I have had to request multiple quotes from them and they have not only been the cheapest but also by far the most prompt in providing new illustrations for a Care Annuity.
The staff are always easy to get in touch with and always very helpful.
11 settembre 2026
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Risposta di National Friendly
Hi Paul, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
I called Broker Support today and again…
I called Broker Support today and again Claire helped me with a query.
Claire was patient, calm and helped me resolve a complex issue.
Thank you for going above and beyond again Claire.
11 settembre 2026
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Risposta di National Friendly
Hi Ian, we’re so pleased to hear about your experience with Claire. We’ll make sure your comments are shared with them.
Best wishes, National Friendly
Savings Plans - With Profit Fund
I took out a couple of modest Tax Exempt Savings Plans in 2017 due for maturity next year. The performance of the 'with profits fund' has been exceptionally poor over the past 9 years, with no annual bonuses paid and the fund actually losing money in some years. Even when bonds and gilts have been giving steady returns and other investment funds have been returning double figures, National Friendly seems incapable of achieving a decent return on investment. By the time my plans pay out and all the deductions are made, I will be fortunate if I even get back what I have paid in. Of course, this is a warning given to investors at the start but I still think that as a savings plan it has been pretty pathetic. I would have been better off with a simple savings account at the bank and a straightforward life insurance policy. Having read the Annual Report for 2025, I conclude that National Friendly is a bit of a 'self-licking lollipop' giving a good living to its CEO and Directors but little back to its members. If you want a savings plan with a bit of 'compounding magic' then don't bother with this one.
7 settembre 2026
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Risposta di National Friendly
Hello Mr Lewis,
Thank you for taking the time to share your detailed feedback.
We're sorry to hear that your experience and the performance of your With Profits savings plan have left you disappointed, particularly as your plan is now approaching maturity.
We understand that investment performance is an important consideration when saving over the long term. With Profits funds are designed for longer-term saving and their returns can vary from year to year. Annual bonuses are not guaranteed, and past performance should not be taken as an indication of future returns. We appreciate, however, that this may not lessen your frustration with the returns you have seen.
You mention that bonds and gilts have delivered strong returns in recent years. While yields on gilts have increased, which can improve the future returns available from newly purchased gilts, rising yields also reduce the market value of gilts already held within a fund. This can have a negative impact on investment performance and the overall return on a policy. In addition, while the underlying fund may perform well in a particular year, this does not necessarily result in an annual bonus being declared, as bonuses once added become guaranteed and a proportion of returns may be retained to help protect members against future market volatility.
We would welcome the opportunity to review your individual plan and discuss your concerns in more detail, including how your investment has developed over its term and the factors that have influenced its value. If you contact our Friendly Team on 0333 014 6244, we'll be happy to help.
Best wishes,
The National Friendly Team
hi i qould like to know upom reading…
hi i qould like to know upom reading reviews and elgilbilty on pre existing kr relating. if for say i had been to the doctors for a car accident which involved my shoulders neck which recovered and once again had this occured would i be payed out if within 18 months as its not related to the first injury? im just concerned. would the evidende jsut be a doctors note the injury and how it affects me not abke to do my job?
3 settembre 2026
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Risposta di National Friendly
Hi Mohammad,
Thanks for your review and for raising your concerns. Each claim is assessed on its own merits, based on the individual circumstances and available medical evidence.
Where there’s a previous injury, we may need details of the original injury, evidence of recovery from your GP or treating specialist, and confirmation that you had returned to work before the subsequent injury. We can then establish whether the new injury is separate or directly related to the previous one.
We hope this helps clarify things, and our team will be happy to discuss any specific questions you may have.
Best wishes,
National Friendly
excellent service 10/10
I have had to deal with your company many times over the last few weeks and im impressed that ALL your staff, have provided excellent service. 10/10
1 settembre 2026
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Risposta di National Friendly
Hi Tom, thank you for your lovely review. We’re delighted to hear everything went smoothly for you.
Best wishes, National Friendly
Quality Service
28 agosto 2026
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Risposta di National Friendly
Hi Donald, thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes, National Friendly
Absolutely disgusting company they set…
Absolutely disgusting company they set up a life insurance policy without my permission I got a email saying congratulations your policy is set up they knew every single detail about me god knows how so glad I checked my emails so I could cancel just be very wary you’ve been warned
26 agosto 2026
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Risposta di National Friendly
Good morning Michelle,
Thank you for taking the time to leave your review. We're sorry to hear that you're unhappy with your experience.
We don't have sufficient information to locate your policy, but If you would like us to investigate the sale of your policy, please get in touch with our Complaints Team on 0333 014 6244. We will be able to provide details of the Intermediary that sold it to you.
Best wishes,
National Friendly
Very helpful and efficient lady dealt…
Very helpful and efficient lady dealt with my issue
27 agosto 2026
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Risposta di National Friendly
Hi Adrian, thank you for your lovely review. We’re delighted to hear everything went smoothly for you.
Best wishes, National Friendly
Positive experience
I had such a positive experience from start to finish. The team was incredibly friendly, patient, and genuinely empathetic — something you don’t often find these days. They took the time to listen, understand my situation, and made me feel completely supported throughout the entire process.
Nothing ever felt rushed or transactional. Every interaction was warm, reassuring, and handled with real care. It’s clear they value people, not just customers, and that makes all the difference.
I’m genuinely grateful for the help I received and wouldn’t hesitate to recommend them. If you’re looking for a service that treats you with kindness, respect, and professionalism, this is the one.
21 agosto 2026
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Risposta di National Friendly
Hi Nicole, we truly appreciate you taking the time to share your feedback. It’s great to know our team could support you.
Best wishes, National Friendly
Highly professional service
Libby provided a highly professional service in ensuring our clients financial needs were met in a timely manner. Very clear and concise information was provided and a prompt response was essential in setting up the Annuity.
Its refreshing to work with a professional and responsive financial services partner to look after our client needs.
23 luglio 2026
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Risposta di National Friendly
Hi Chris,
Thank you for your positive review. We will be sure to share the feedback with Libby, who will be thrilled with it!
Best wishes,
National Friendly
I'm very pleased with my experience…
I'm very pleased with my experience with national friendly, I had very quick response to emails and they are very professional, polite and helpful on the phone. My concerns were addressed and delt with promptly.
20 agosto 2026
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Risposta di National Friendly
Dear Donna,
Thank you for sharing your positive feedback. We really appreciate it.
Best wishes,
National Friendly
Heidi turned round a quote request in…
Heidi turned round a quote request in under 4 hours.
Brilliant service - Thank you !!
18 agosto 2026
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Risposta di National Friendly
Hi Colin, thank you for your kind words. We’ll be sure to pass your feedback on to Heidi —they’ll be delighted to hear this!
Best wishes, National Friendly
Be a bit more open minded
18 agosto 2026
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Risposta di National Friendly
Hello Yvonne,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.
We have listened to the call and, having reviewed what happened, we’re a little surprised and disappointed to see this review, as our understanding of the conversation is quite different.
You contacted us because you were having difficulty completing the online nomination form. Our agent, with your permission, went online to try to complete the form on your behalf and encountered the same issue. The agent explained that the issue would be reported and suggested that you continue trying the online form. As a backup, they also offered to send a paper form by post, together with a pre-paid envelope, so you could complete and return it that way.
From our understanding of the call, you appeared happy with the assistance provided and thanked the agent for their help. We’re therefore sorry that you were left with a different impression.
We do appreciate you bringing the issue with the online form to our attention and will ensure this is followed up.
Best wishes,
The National Friendly Team
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