The Rare and the Beautiful by Nancy Mac Recensioni 

Excellent clothes, lovely patterns and excellent customer service. Had to exchange an item that didn't fit right, process was very fast. Nancy Mac sent me a free returns label and I dropped it off at the local DHL drop-off point. Received my replacement item in a few days. Annette and Linda are great! Thank you.

I think for the money my Peacock Green velvet coat has been poorly made. The lining,apart from being really cheap nylon is all bunched up near the split at the back. I'm sure given a couple if times wearing my coat the lining will hang beneath the velvet. Such a shame as I was so looking forward to this expensive coat. Just poor quality all round.

I wanted to buy two dresses from Nancy Mac last year but no-one ever answered the phone when I tried to enquire about opening times at their Brighton shop. I eventually received a reply to my email saying they would be open on that weekend but when I made the 15-mile journey again to Brighton they were still shut. Phoned their number from outside the shop but as usual it just went to voicemail. A very disappointing experience : (

I am so disappointed. I had been looking for ages for a special dress for my wedding vow renewal when I came across Nancy Mac and their beautiful dresses. I could have chosen 10 and would have definitely become a regular customer. I showed the website to all my friends who helped me decide on which dress to get and I placed an order. I was advised it would arrive by a certain date at the latest and it didn’t.

I waited a few days and then left a message with the answering service for someone to call me (you don’t actually get to speak with anyone at Nancy Mac). I didn’t receive a call back. I then emailed and then heard back that the dress had not even been dispatched yet but that it would be. Fair enough they should have emailed me to let me know there was a delay, but these things happen. The dress arrived today. I was so excited and then I opened the package to find that they had sent me the wrong dress. I again had to call an answering service, and follow that up with an email and a message on Facebook.

I don’t like leaving a poor review I appreciate mistakes happen but there was no real concern at all that these mistakes had happened, no real apology and just generally poor customer service. Buying something special to wear for an important occasion is fun and exciting and the whole buying experience has been ruined. I don’t actually wants the dress that I loved so much now and will be inconvenienced to return the wrong one.

Poor customer service, sadly. The dresses I ordered were lovely but a poor fit. The returns system, however, is that you have to email for details. In the website there is no address, no explanation of the system and no telephone number. I tried emailing the specified email address to sort the return but got no response. Then I tried the chat. I was told that someone would be in contact with me to give me the correct address. How difficult can it be to simply put the postal address on the website??

After 8 hours I tried the chat again. Still they refuse to give me the address. Am not sure what to do, except perhaps to send it to the company’s registered address then charge back via my credit card. As I am going on holiday in two days’ time, I don’t have time to wait for a company that refuses to reveal its returns address! So much hassle it’s not worth it.

I saw a Nancy Mac dress on the fabulous Lauren Laverne and loved the style. I bought a Sable Dress, Green Hydrangea Crepe, for my sister’s upcoming wedding..and I absolutely LOVE it! Timing was a bit tight so it HAD to be right..and it absolutely WAS!!! Design, quality, fit... I can’t fault it! Would highly recommend Nancy Mac to all the sassy stylish ladies out there!!!

l love so many of the dresses on this website. After many hours trawling through different websites and then being disappointed once l tried on the dress . l have found my perfect dress for a wedding on Nancy Mac. l have recommended you to family and friends
thanks
A very happy customer
Jean

Beautiful dress well made lined and fitted as described . Packaged in a beautiful bag.Much better than the picture and I loved the pictures.Arrived promptly no complaints thank you

Thank you Nancy Mac for your wonderful customer service and attention. I had a slight problem with an item I had purchased and Annette and the team at Nancy Mac went above and beyond to get things sorted out for me. The true sign of a great company is how they work with a customer to solve a problem, and Nancy Mac are just outstanding. Can’t wait to wear my beautiful blue velvet jumpsuit. Would recommend Nancy Mac as a top class company

Fantastic customer service, above and beyond my expectations. Extremely prompt response.
And of course beautiful garment 🥰

Amazing clothing; just watch out on returns. You need to pay for these yourself and mine cost £8.95 :(