The Rare and the Beautiful by Nancy Mac Recensioni 

I love my jumpsuit. Service was exemplary. I received on time and found the whole returns process really refreshing and helpful. I ordered 2 sizes to try on and found it tough to send the other colour back, they are just beautiful.

Great product. Nothing too much trouble. Happy to discuss requirements. Prompt service.

Beautifully made, unusual dresses.
A bit pricey, but stunning pieces.
I paid full price for 2 and got one at half price in the sale. My go to dresses for weddings. Thank you Nancy Mac.

Wonderful product. Excellent and efficient returns/exchange policy.Personal contact to apologize for delay in responding to an email. 5star

Fantastic service, quickly sending another size to compare with first delivery. Easy return for the wrong size. Excellent customer care. Excellent quality.

Recently purchased Gabrielle dress a size too large, exchanged for another colour promptly. Also bought 2 dresses on sale, beautiful silk cotton material and lace, excellent quality and fit.

Ich habe vor Weihnachten eine Samtjacke bestellt. Diese passte nicht, obwohl meine Maße stimmten. Ich nahm per Mail Kontakt auf und wurde sehr nett beraten. Wir besprachen die beste Lösung für mich. Die Jacke war sehr schön, hatte eine gute Qualität und war außergewöhnlich im Design, abseits der Standardkleidung der großen Ketten. Ich war begeistert. Deshalb war eine Retour und dafür das Geld zurück keine Lösung für mich. Die beste Lösung war also eine Retour und auf Empfehlung der Eigentümerinnen wollten wir es zunächst mit einer Jacke versuchen, die eine Nummer größer war. Ich bekam die neue Jacke schon, bevor meine Retour - kostenlos - dort angekommen war. Diese passt nun einwandfrei. Es handelt sich um ein kleines Unternehmen, welches einen sehr guten Umgang mit den Kunden pflegt. Alles gut, ich werde im Sommer mein nächstes Kleidungsstück dort bestellen.

Poor quality and overpriced! Very disappointed.

I ordered 3 jumpsuits to wear to a party. They were supposed to arrive by Thursday for party on Saturday but did not show up (via DHL) until Monday. I emailed to request return instructions and had no reply so emailed again the next day. Someone tried to call and then I received an email offering to make a bespoke item which is lovely in theory but STILL no return instructions! I just want to know how to return what I've ordered and don't understand why they make it soooo complicated! Just give me a return address for goodness sake!

Beautiful looking clothing beautiful fabric the finish maybe could be better given the price point.

Their communication could be better - an item was listed on website as being available 2 days later. After 10 days only received an order confirmation. Chased and apologies that it would 3 more weeks.

I ordered a beautiful jumpsuit - beautiful fabric, fit beautifully but wanted to return due to totally impractical given 2 tiny v tight buttons rear neck buttons and a full length back zip which you would struggle to manage in a toilet cubicle on an evening out. I could not put it on or off without help with the zip - no use if you have to take it off ever time you use the loo

Nightmare returns process - no details on website have to email for details. Sent 2 emails and online chat and still saying we will email you. Why make it so complicated?

My dress has not arrived and is over 2 weeks late. Emails querying delay have not been responded to

Beautiful dress bought for a wedding, could have been a little better finished but thought it would be fine once ironed. Unfortunately it didn’t iron well and at the last minute I decided it wasn’t wearable! Amid my stress of emptying my wardrobe to find something else , I sent a fairly abrupt( unlike me) email asking for return info. Within 1/2 hour I had a call offering to pay for professional steam clean, as this wasn’t an option they sent return label and my money was returned within a week. This customer service is exactly how all other companies should model themselves on- I hope I have an occasion to try another of there beautiful outfits!

I purchased an exquisite Nancy Mac jumpsuit having been in love with them for years (Jean Milburn has a lot to answer for!) Everything from the communication, the delivery time, the packaging, the quality has been an absolute dream. I bought a size too small thinking I’d slim into it- I didn’t manage it in time for my event but it was exchanged for a different size without any fuss even 2 months after my initial purchase date. I am so seriously impressed and will be recommending to all of my friends

This company could not have been more helpful, and despite the fact that I wasn't able to find a dress I liked for my son's wedding, they tried their very best to help by exchanging several times with no questions asked, and processing my refund quickly when I couldn't find the perfect outfit. The clothes were all beautifully made and well cut, but sadly none worked for me, but I have to say the customer service was absolutely faultless. One slight quibble is that what is described as 'crepe' fabric online isn't really crepe at all, but a much lighter, silkier fabric. But it's beautiful nonetheless.

I have tried to trigger the returns process today via the website and have had to have a long web chat with someone . I now have to wait for some one to email me to progress my return . Very inefficient

Absolutely brilliant company. Beautiful clothes, well made and incredibly helpful staff.
The top size velvet jumpsuit didn't fit me very well so they made the next size up for me to order, with certain adjustments to make sure the fit was good.
The clothes are expensive, but the materials and work are good, so I think well worth the cost. They'll last and have MANY wears.

I was looking for a special outfit for a 60th birthday party. Unfortunately the Nancy Mac outfits I ordered did not suit, which was a shame as the items were absolutely lovely. I spoke and emailed with several of the team, and they were always very very helpful and imo went the extra mile. Compared with a large retailer some of the processes are not perfect, hence the 4 instead of 5. But the team treated me really well and tried really hard to meet my needs.