Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

Mid-November I ordered an item listed available on their website. Got an email the next day that this item is out of stock, with the option for refund or chose other item. I requested a refund, which... Leggi di più

Valutata 1 stelle su 5

This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... Leggi di più

Valutata 1 stelle su 5

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... Leggi di più

Valutata 5 stelle su 5

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as sta... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di arredi e di design d'interni
  2. Arredatore d'interni

Scritti dall'azienda

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

366 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 15% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(366)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent customer service

Our order arrived with a broken shade. Poppy at customer service had a replacement delivered within 3 days. Can’t fault them
Best customer service I’ve ever experienced. The lights are fabulous too!

26 gennaio 2022
Non scritta su invito
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Risposta di Naken Interiors

We're pleased to hear that this issue was resolved promptly from our customer services and you're happy with the lights. Thank you for taking the time to leave an amazing review 😁

Valutata 5 stelle su 5

Superb retailer.

Recently bought 2 small Etna lamp bases from Naken, at almost half the price wanted by DFS. The website was clear and easy to navigate, purchase was a doddle, and they arrived ahead of the promised schedule, well packed and therefore undamaged.
Everyone loves these lamps and asks where we bought them!
Would thoroughly recommend this company

24 gennaio 2022
Non scritta su invito
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Risposta di Naken Interiors

We are pleased to hear that you were happy with the high standard of service that was provided. Thank you for leaving this amazing review, we look forward to you using us again 👏🏼

Valutata 5 stelle su 5

Excellent customer service, very impressed!!

I ordered a beautiful pendant light which arrived on the scheduled time slot. I checked everything for any discrepancies and found one of the 5 shades has some light buff marks on it. I emailed Naken, received an email the following day apologising and to inform me they had sent my email and pic to the company. I received an email the day after that to inform me the company was sending a replacement free of charge on the next courier. Excellent customer service from Poppy. Top marks for a quick a hassle free response!! Won’t hesitate using again👌🏻

20 gennaio 2022
Non scritta su invito
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Risposta di Naken Interiors

Thank you so much for taking the time to leave such a lovely review! We're pleased to hear that you were happy with the customer service provided and that the issue was resolved promptly 👌🏼

Valutata 5 stelle su 5

Much more than expected

Much more than expected! We got free additional fillers for our bean bags. Can't recommend Naken highly enough.

17 gennaio 2022
Non scritta su invito
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Risposta di Naken Interiors

Thank you so much for your lovely review! It's very much appreciated 🤩

Valutata 1 stelle su 5

AWFUL EXPERIENCE

AWFUL EXPERIENCE! My daughter bought a Selleti monkey chandelier for over £1000 and stored it for 3 months as her renovation met some delays due to covid, brexit and customs delays. When it was finally time to hang the lamp, we opened the box (note that there is absolutely no damage to the box) The top monkey and parts were all good. Then we opened the next big styrofoam to the main body of the chandelier and there was a cut hand of the monkey laying. We did not want to touch it so my daughter contacted them and they say it is past the 14 days since it was delivered and they can’t do anything. Just like that!!! So they send faulty items and take no responsibility and we have to just throw £1000+ away? I would not buy a single thing from them ever again! BUYER BEWARE!

13 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

One of the best for delivery and…

One of the best for delivery and packaging of the item we purchased.
Excellant.
Our regards to your team.

The light fitting looks brilliant, we will be hopefully looking to replace a few more luminors to other rooms and look forward to using Naken again.

Michael & Kathryn

16 dicembre 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for this wonderful and honest review! We really do appreciate your feedback!

Valutata 5 stelle su 5

Table perfect

Table perfect, service perfect!

23 novembre 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us such a wonderful review. We really appreciate your feedback. 🙏

Valutata 5 stelle su 5

Great variety of rugs all shapes all sizes

I was looking for a large rug for a long tome and finally found it on the Naken website it was delivered quickly and was beyond my expectations would definitely recommend

23 novembre 2021
Non scritta su invito
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Risposta di Naken Interiors

We really appreciate your kind words, thank you for leaving us this lovely review.🙏

Valutata 5 stelle su 5

Naken Interiors delivery

My small table was delivered from Naken quickly and efficiently. It was packed very well and it now takes pride of place in my small bedroom. It is a very stylish small table and just what I was looking for to purchase to suit my room and needs

23 novembre 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for taking the time to leave us an excellent review. We really appreciate your feedback!

Valutata 1 stelle su 5

Awful company

Awful company. They have no idea what the law is regarding consumer protection. Consumer rights act 2015 protects all consumers and it is from the party you bought. They tried every trick in the book to tell me they are not responsible. Unfortunately for them the law is on the consumer's side and I will be making a claim through the courts.

WE ARE NOW TAKING NAKEN TO COURT...

UPDATE: WE WON THE CASE AND NAKEN WAS ORDERED TO PAY!

Naken tried to claim their T&C mean they do not need to comply with UK consumer law. Obviously this is wrong.

19 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Very happy customer

Fast delivery, resolved an issue with payment efficiently with great communication. I’m in love with the item, it was a good price too, packaged really well and in recycled boxes which is also great.

16 ottobre 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for your kind words. We really do appreciate the positive feedback!

Valutata 5 stelle su 5

I was extremely happy with the service…

I was extremely happy with the service from Naken. I only wanted a sample of wallpaper, but it arrived within two days. I had tried twice with another well known wallpaper distributor for over four months and nothing ever arrived.

4 ottobre 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for your positive feedback. We really appreciate your kind and honest words.👍

Valutata 5 stelle su 5

Great products and the best prices

Great products and the best prices, delivered on time and all with easy to recycle green packaging. What more is there to like?!

4 ottobre 2021
Non scritta su invito
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Risposta di Naken Interiors

We really appreciate your kind words, thank you for leaving us this lovely review.🙏

Valutata 5 stelle su 5

Reliable with quick response

1 ottobre 2021
Non scritta su invito
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Risposta di Naken Interiors

We really do appreciate your positive feedback. Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

The product is fantastic

The product is fantastic, totally love it!

23 settembre 2021
Non scritta su invito
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Risposta di Naken Interiors

We really appreciate your kind and caring words, thank you for leaving us this lovely review

Valutata 5 stelle su 5

Service

Service
Naken advised that the item would be out of stock for 2 months but i placed the order for a future delivery anyway. The item was delivered some time later and was perfect. Naken are as good as their word

23 settembre 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you so much for the brilliant review, we really appreciate you taking the time to give us your positive feedback. 👍

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